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Reviewed 22 January 2018

We stayed at the Comfort Inn for a weekend dance festival and found comfy beds, 6 pillows on the queen sized bed, and a filling morning breakfast. We were pleasantly surprised by the breakfast with sausage patties, scrambled eggs, yogurt, hard boiled eggs, waffles, cereal and good fresh fruit. The breakfast hours were 6-9, and we were happy that they had plenty of food at 8:30 AM. By the time we got through taxe, the bill was $232 for 2 nights, but we were happy with the good heat/air, breakfast and comfortable beds.

Date of stay: January 2018
Thank WendyHappiness1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortInnShreveport, Manager at Comfort Inn Shreveport I-49, responded to this reviewResponded 23 January 2018

Dear Guest,

Thank you for the great feedback. I am so glad our location was perfect for your trip to Shreveport!. I so happy that you like queen sized bed and complimentary breakfast so much. Our staff is some of the best in the business and I'm thrilled to hear they made your stay so great! We love to recognize our staff when they make an impact on a guest so we will be sure to pass these words on to them. Thanks and we look forward to your next trip!

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

Two dead roaches in the room floor, the jacuzzi tub didn't work, the bathroom door had a 10" long gouge or hole in the door, and there were 11 sets of holes in the room door where security locks had been ripped out. The worst thing was probably a used bar of soap covered in curly hairs in the shower when we arrived.
Public portions of the facility were pleasant and clean. Front desk staff apologized for all the problems with the room, however they made no attempt to correct any of them during our stay.
Would be suitable for lower class of employees or "rooms by the hour" type facility.

Room tip: North end is closer to lobby, so probably safer
Date of stay: November 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
3  Thank MARTY E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortInnShreveport, Webmaster at Comfort Inn Shreveport I-49, responded to this reviewResponded 8 December 2017

Dear Guest,

Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

We needed an affordable hotel close to both of our son's. This was perfect. Located right off of Hwy 49, across for Home Depot.
The room was very clean and in excellent condition.
Breakfast is served each morning and is included in the rate.
I would definitely recommend this hotel to anyone needing to stay in the Ellerbe Road area.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank deezoomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortInnShreveport, webmaster at Comfort Inn Shreveport I-49, responded to this reviewResponded 4 October 2017

Dear Guest,

Thank you very much for your kind words. I’m happy we could provide you a great experience. We take pride in our hotel. I hope you visit us again soon for great service,great prices, great rooms, great amenities and great people.We look forward to serving you again.

Sincerely,
Hotel Manager

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Reviewed 16 September 2017 via mobile

Front desk person was very rude when I called to ask a simple question before making a reservation. The call was made at 1pm-would not expect a busy front desk at that time.

Check in was very inefficient and clerk was not friendly.

The bathroom was not clean. The shower looked like it had not been cleaned since the last person stayed. Tub was filthy. Dirty ring around the tub and soap scum and dirt on the walls around the tub. Dirt on the bathroom floor. Some bathroom tiles cracked and missing grout between the tiles. No towel bars. Stained, grey towels.

Mud clots and sunflower seed shells on the carpet, mainly around the entrance door, closet, and refrigerator. The larger and harder clumps hurt when stepped on.

Single cup coffee maker and not the Keurig style. Provided with 4 packets of decaffeinated coffee and 2 tea bags of Lipton tea.

Clean, well taken care of
pool.

Inside entrance, 3 floors, with an elevator.

Very disappointed with this hotel.

Note: Designated smoking area
outside.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank Adventure810123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortInnShreveport, Webmaster at Comfort Inn Shreveport I-49, responded to this reviewResponded 18 September 2017

Dear Guest,

Thanks for your comments. I’m terribly sorry and sincerely apologize that we let you down. We had some lapses in maintenance and housekeeping in the past, but you will be pleased to know these have been corrected. We now take real pride in our hotel and our staff and are doing what it takes to meet guest needs better than ever before.

Sincerely,
Hotel Manager

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Reviewed 13 August 2017

This hotel appears, from the outside, to have recently been remodeled. However, our room had a hole in the closet door and holes in the wall that had been patched but not painted. Breakfast was ok. Won't stay here again.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank 4PamelaDee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ComfortInnShreveport, Webmaster at Comfort Inn Shreveport I-49, responded to this reviewResponded 16 August 2017

Dear Guest,

Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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