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“Roomy room. Casino a bit smoky”

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Eldorado Resort Casino
Ranked #1 of 37 Hotels in Shreveport
Certificate of Excellence
Texas
Level Contributor
50 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Roomy room. Casino a bit smoky”
Reviewed 18 July 2014

Attractive, spacious room. The casino did not have a smoking section so I could not be there for more than 30 minutes at a time before my asthma kicked in. The evening Buffet is a good value. Our Casino Host (Linda) was so very charming. Setting up wifi in the room was confusing. Breakfast in the Cafe was good. Pleasant staff.

Room Tip: Ask for a river view.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TexasInga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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938 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
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English first
College Station, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 July 2014

We checked in to the Eldorado this week for the fourth time this year. We have had 3 decent trips to this casino/hotel and needed a place to stay on a drive from MO to TX. We had last stayed there in February and it was reasonable. Not great, but still ok. Things have really gone downhill for this place over the past couple of months. We had driven about 10 hours that day and were exhausted upon arrival that evening. When we got to our room, housekeeping was still getting the room ready, so we had to wait outside. We waited outside our room for a couple of minutes and then they let us in. The first thing we noticed was a very strong perfume smell. Housekeeping had sprayed something all over the room to cover up the smoke smell in our NON-SMOKING room. We noticed right away that the carpet was very stained and dirty. When I tried to close the curtains I noticed that they had been ripped off of the wall, so I had to try to drag them together by hand. Everything was covered in dust (lamps, chair, desk), there was urine running down the front of the toilet, and there were brown and red stains on the bathroom wallpaper. Mold was growing all over the shower. To make matters worse, when my husband went to get ice, he overheard the housekeeping staff complaining about their supervisor in the hallway, and bragging about not cleaning a room in retaliation. The next morning we complained to the front desk. They were responsive and immediately apologized and offered for housekeeping to re-clean or to move us to a new room. We took the offer to move to another room. We went to check the new room out before moving all of our stuff. The front desk assured us that housekeeping had just inspected the room for us, and it was clean to the highest standards. While the new room was in slightly better condition, it was also dusty, had not been vacuumed (I found clothing tags on the floor), had mold in the shower, stains on the wallpaper, wallpaper peeling off in some places in the bathroom, and something sticky all over the desk chair. We ended up checking out and leaving town a day early. The entire place needs a complete overhaul. If you expect clean rooms, don't stay here.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
10 Thank savvytravelingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EldoradoReno, Manager at Eldorado Resort Casino, responded to this review, 30 July 2014
Thank you for proving us with feedback regarding your recent visit to Eldorado Resort Shreveport. I am disappointed to learn that you were not satisfied with the room you were assign and that the ice machine on your floor was not up to our usual standard. I have reviewed your comments with our Executive Housekeeper and have addressed the items in need of repair with our Facilities department.

I hope you will reconsider and will return to be our guest in the near future. Please let me know if I may be of any assistance in making room reservations.

Best Regards,

Rich Lamperti
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Monroe, Louisiana
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 July 2014 via mobile

Checked in late. Our requested king room not available so given a double queen. For the price of $75 couldn't ask for a better room. Only complaint was coffee maker didn't work but front desk got me some. As for the casino we only went in to use bill breaker but didn't notice any smoke odor per previous reviews. We were on middle floor so perhaps it was non smoking

Stayed July 2014
Helpful?
1 Thank briankinley2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

We had a suite-size room with King bed, non-smoking, and found it to be a great value for the money. The bathroom was huge with a walk-in shower and separate tub and except for the slickness of the shower floor we were surprised and pleased. Everything seemed very clean and the staff we dealt with were helpful and friendly.

Room Tip: Make reservations in advance and if possible, stay on a weeknight.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2014

Stayed here on business trip. Great location,views, friendly staff, clean rooms, clean bathrooms, large rooms. Great prices during the week. Will return again. Ate at the mid priced restaurant for dinner and breakfast. Do not recommend eating there. Dinner.. fish not cooked and took well over 45 minutes... breakfast (eggs benedict) cold and took forever to get it though noone in restaurant at 6:30 am. Heard great things about the steakhouse so will eat there on my return trip. Staff needs some training because asked if you could have a glass of wine outside while walking around property and was told yes. When I was outside was told by security it was not allowed.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank diversifiedjbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleburne, Texas
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 July 2014 via mobile

This hotel casino is nice but a bit dated. Our room was spacious and comfortable with a big bath with separate tub and shower. New tile but wallpaper is really aging and the walls are pretty thin.

The casino has three levels but weekenders really made table play difficult and smoking is heavier than expected. We had to shower to get the smell out of our hair. A small non-smoking area was largely ignored and one gentleman resented us asking him to read the signs. All local casinos are smoking zones so if you can't handle the fumes...stay home.

Slots were tight as expected.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank roxron800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, Texas
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 June 2014

Our hotel room was large, comfortable, clean. The bathroom was huge. The bed was very comfortable. It was non smoking as we had requested. The staff was friendly and helpful. Parking was free and close by. However, the casino has no non smoking areas. How stupid is that?? I realize that 15 to 20% of Americans smoke, but that also means that 80 to 85% of Americans do not smoke. I would guess that a fairly large percentage of the guests at that casino would prefer to have a non-smoking floor in the casino. I spent about a half hour in the casino and left with a headache and reeking of smoke. I suggest you survey your guests as to their smoking preferences. I know that I would vote for a non-smoking floor in the casino with a separate air cleaning system. Cigar smokers should be prohibited from the facility altogether.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank lyn g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eldorado Resort Casino

Property: Eldorado Resort Casino
Address: 451 Clyde Fant Pkwy, Shreveport, LA 71101-3206 (Formerly Hollywood Casino)
Region: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shreveport
#4 Family Hotel in Shreveport
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eldorado Resort Casino 4*
Number of rooms: 403
Official Description (provided by the hotel):
Experience timeless luxury and friendly, personal service in the heart of Downtown Shreveport. Escape to Eldorado Resort Casino Shreveport, where every detail has been considered, to provide you with the stay of a lifetime. Lose yourself in the non-stop excitement and elegance of our luxurious Shreveport resort casino. Experience a variety of world-class dining from our four award-winning restaurants. Shop for one-of-a-kind memorabilia in The Eldorado Gift Shop and Swarovski Boutique, and check out the area's best entertainment in Eldorado's Celebrity Lounge. Whether you are traveling for business or pleasure, Eldorado offers the ultimate experience of all Shreveport Hotels. Book your next stay at Eldorado Resort Casino Shreveport in confidence. ... more   less 
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Also Known As:
Eldorado Resort Casino Hotel Shreveport
Eldorado Resort Shreveport
Eldorado Resort Casino Shreveport
Eldorado Casino Hotel Shreveport
Eldorado Shreveport

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