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“Friendly Staff”

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Sam's Town Hotel & Casino, Shreveport
Ranked #9 of 38 Hotels in Shreveport
Reviewed 12 August 2014

I had made a quick, unexpected trip to Shreveport for a weekend in February. Sam's Town was very accommodating. Staff at check-in was very friendly. Room was surprisingly nice. Only complaint was from excessive noise on the floor of my room. Apparently, someone was having a party. I would stay again.

  • Stayed: February 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank TonyaHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 - 500 of 927 reviews

Reviewed 10 August 2014

We had registered our rooms a month ago told check inn starts at 12 drive 4 hours to be told come back at 1 then 230 come back at 230 to be told 4 or 430 we have kids with us and they cant sit still all these hours st least pay for a lunch if your staff didnt come to work on top of all that the desk clerk has the nerve to have a attitude we the one sitting her waiting for over 5hours for a room and sitting here still waiting on a room.

    • Value
2  Thank hollowaycharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

The main reason to stay is to game. Extremely tight machines. We played for an hour and it was a bust. Now as my profle shows I'm from Nevada and I know gaming. You should at least get some play out of machines. Its not hat you have to win it just needs to take time to lose your money,

Stayed: August 2014, travelled as a couple
1  Thank Mirgons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

We have stayed at this hotel before and it is actually really impressive. Each time, however, the casino leaves something to be desired. There is no "atmosphere". It's just a bunch of horrible fluorescent lighting, table games and slot machines. They really need to do some renovating. You are better off walking next door to El Dorado's casino even if you are staying in the Sam's Town hotel.

Stayed: August 2014
1  Thank Oriley2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at Sam's Town Hotel & Casino, Shreveport, responded to this reviewResponded 13 August 2014

I would like to thank you for the feedback that you provided regarding your most recent visit. We value this information because it helps us to better serve you and assists us in making your overall visit to our property an enjoyable and memorable experience.

Please know that we are constantly updating all facets of our services and products to meet our customers’ high expectations. Your candid feedback has already been passed on to our Hotel Management so these issues can be addressed.

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Reviewed 5 August 2014

This property is great for meetings. Staff very accommodating. Provides entertainment day and night for your attendees. Bring your wallets!

Thank cwplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Check in area was not easy to find. A/C in room was not working properly and had to deal w/maintenance in getting it repaired. Fire alarm went off for no reason. Room was by ice/vending machines and was noisy all night. Food at restaurant was mediocre.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Service
Thank terrig308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at Sam's Town Hotel & Casino, Shreveport, responded to this reviewResponded 7 August 2014

Thank you for posting comments regarding your most recent stay. We apologize that your experience was not satisfactory, and we can assure you that these issues will be researched and resolved. We strive to provide a notable experience and it is customer feedback such as this that helps us to do just that. We would hope that you give us another chance to give you the type of experience that we have become known for in the Shreveport-Bossier market.

Thanks again.

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Reviewed 1 August 2014

July 31-Aug 2,We got here on Thursday evening,the room very nice and spacious,the staff very friendly and welcoming,the bathroom in the room,could have been cleaned more thoroughly the casino is so so,we played a lot lost a lot,we ventured out to other casinos in the area,the buffet left a lot to be desired,smokey joes awful,the Java cafe was ok,housekeeping can do a little better,

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Bayoubella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at Sam's Town Hotel & Casino, Shreveport, responded to this reviewResponded 7 August 2014

I would like to thank you for the feedback that you provided regarding your most recent visit. We value this information because it helps us to better serve you and assists us in making your overall visit to our property an enjoyable and memorable experience.

Please know that our culinary staff is constantly working to improve and also update the products in each outlet in order to meet our customers’ high expectations. Your candid feedback has already been passed on to our Management Team so the additional issues you mentioned can be addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sam's Town Hotel & Casino, Shreveport

Address: 315 Clyde Fant Pkwy, Shreveport, LA 71101-3204 (Formerly Harrah's Shreveport Casino and Hotel)
Phone Number:
Region: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Shreveport
#9 Romantic Hotel in Shreveport
Price Range: £50 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sam's Town Hotel & Casino, Shreveport 3.5*
Number of rooms: 514
Official Description (provided by the hotel):
Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions. Guests can enjoy all their favorite casino games at Sam's Town on an authentic dockside riverboat, a 19th-century paddlewheel featuring approximately 1,200 slots, gaming machines and table games. The sleek 23-story hotel tower includes more than 500 luxurious guest rooms and suites featuring pillow-top mattresses, feather pillows, marbled floors, granite countertops and oversized tubs. The top floor houses multi-room suites, ranging in size from 1,000 to 1,500 square feet. ... more   less 
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Also Known As:
Sams Town Shreveport
Sams Town Louisiana
Sams Town Hotel Shreveport

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