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Sam's Town Hotel & Casino, Shreveport
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Reviews (936)
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All reviewsseparate vanitygreat view of the riverred riveracross the riverslot machinesgreat roomvalet parkingroom was largenon smokingbed was very comfortablecasinojoesgamblingdeliwilliamsteakhouseelevator
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501 - 506 of 936 reviews
Reviewed 12 August 2014 via mobile

Ok I am not picky but the bathroom had hair all over, and don't bring your kids , Ok I understand making the pool 21 and over after Dark but heck check in is 4 and at 6 they make the pool 21 and over! Look Sam's Town, 21 and over is fine, but make it from 10 pm, most Kids are in bed by then just saying, this place needs to rethink some of their policies!

Stayed: August 2014, travelled with family
2  Thank Serena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at Sam's Town Hotel & Casino, Shreveport, responded to this reviewResponded 18 August 2014

Thank you for your comments regarding your most recent stay. As you mentioned we have recently changed the hours that guests under 21 years of age can enter the pool area. The policy change was put into place for the comfort and exclusivity for our guests that are 21 and over. Remember that all guests can enjoy our pool area until 6:00 PM everyday.

Thank you for the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I had made a quick, unexpected trip to Shreveport for a weekend in February. Sam's Town was very accommodating. Staff at check-in was very friendly. Room was surprisingly nice. Only complaint was from excessive noise on the floor of my room. Apparently, someone was having a party. I would stay again.

  • Stayed: February 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank TonyaHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

We had registered our rooms a month ago told check inn starts at 12 drive 4 hours to be told come back at 1 then 230 come back at 230 to be told 4 or 430 we have kids with us and they cant sit still all these hours st least pay for a lunch if your staff didnt come to work on top of all that the desk clerk has the nerve to have a attitude we the one sitting her waiting for over 5hours for a room and sitting here still waiting on a room.

    • Value
2  Thank hollowaycharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

The main reason to stay is to game. Extremely tight machines. We played for an hour and it was a bust. Now as my profle shows I'm from Nevada and I know gaming. You should at least get some play out of machines. Its not hat you have to win it just needs to take time to lose your money,

Stayed: August 2014, travelled as a couple
1  Thank Mirgons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

We have stayed at this hotel before and it is actually really impressive. Each time, however, the casino leaves something to be desired. There is no "atmosphere". It's just a bunch of horrible fluorescent lighting, table games and slot machines. They really need to do some renovating. You are better off walking next door to El Dorado's casino even if you are staying in the Sam's Town hotel.

Stayed: August 2014
1  Thank Oriley2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah S, Manager at Sam's Town Hotel & Casino, Shreveport, responded to this reviewResponded 13 August 2014

I would like to thank you for the feedback that you provided regarding your most recent visit. We value this information because it helps us to better serve you and assists us in making your overall visit to our property an enjoyable and memorable experience.

Please know that we are constantly updating all facets of our services and products to meet our customers’ high expectations. Your candid feedback has already been passed on to our Hotel Management so these issues can be addressed.

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