On Sunday February 2nd at 11 am, my family and I (4 adults and one child) went to Chef Lee's for lunch. We had been several times before and had no complaints about the food. However, when we started to eat the food that we had just gotten from the buffet, we realized everything was either cold or lukewarm. Several items seemed like they had just been taken out of the refrigerator. I told the waitress and she just said "you need to take the food from the bottom." She did not offer to get the manager so I went up front and asked for him/her. The lady at the front asked if she could help me. I explained it again to her. She said the same thing. However, she did offer to go get Chef Lee. I explained it for a 3rd time, to him. Once again, he said that we should have taken the food from the bottom. He also said that they cook it at 10 am. I told him that we were not told what to do in order not to get cold food and that maybe his workers should tell people. (I am confused because if they cooked it at 10 am and then put it on the buffet with the hot water underneath and the heat lamps, shouldn't it still be hot or at least warm?) All he said was "what do you want me to do, make more food?" I said "not necessarily, but I did want to bring this to your attention." All he said is "thank you for letting us know" and then he went to the buffet and mixed up some of the food that I said was cold. I have worked as a waitress before and if a customer has a complaint, it is the managers responsibility to show the customer that he/she is concerned about the situation and try to keep them as a customer. We spent $60 for cold food and Chef Lee did not seem to care. We will not be back due to the way the staff handled our complaint and the fact that cold food on the buffet may not be safe. Sadly, this was my son's favorite place to eat.
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