I have used this property over 10 times the last 6 months for business travel. Hilton name brands (as opposed to Hampton Inn, Garden Inn, Homewood Suites, etc) generally offer better accommodations, more amenities and better overall service. This is not the case for the Hilton Downtown Shreveport. First, the rooms are dated. On my last visit the room they gave me on the 2nd floor looked right out to some sort of roof structure for one of the worst 'views' I have ever had in a hotel. The carpet in the room was not flat, it was bubbled and while not a big deal it was reflective of the overall poor quality of the property. And it was annoying. The bathroom sinks spray water like a shower head which is not good because it sprays water all over the vanity. The water temp was very inconsistent and a couple of times I was brushing my teeth with warm water. I was there for 3 nights and they did not refresh toiletries at all (I had to call front desk my last night to request more and they had them brought up within 15 minutes).
Biggest complaint is the horrible, nearly non-existent, cell phone coverage. The WiFi is equally bad. I had to constantly re-connect after logging in to the Hilton WiFi page. And when I was connected the bandwidth was about equal to a 56k dial-up modem.
Another complaint is the lobby bar. There is one bartender in particular that has absolutely no business being in a customer facing position. I've had more than one order messed up, wrong (over) charges on my tab and the service from this particular person is totally unacceptable.
After several attempts (shame on me for continued efforts but I want to keep earning points with Hilton and the location is decent) I have finally decided I can no longer patronize this establishment.
I will either use the new Homewood/ Garden Inn in Bossier City or the Marriott at the River Walk.
- Official Description (provided by the hotel):
- The Hilton Shreveport - contemporary comfort in the heart of Shreveport, Louisiana. Located just off I-20 downtown in Shreveport's Historic District, we are one of the premier places to stay for business or leisure. Our business guests will appreciate the proximity to Chesapeake Energy, Capital One, and Shaw Industries, in addition to being directly connected to the Shreveport Convention Center. For those on leisure - Barksdale Air Force Base, the Louisiana Boardwalk, Festival Plaza, Millenium Studios, and 5 nearby casinos are all available and waiting for you!Our hotel offers up 313 guest rooms, a heated rooftop swimming pool and whirlpool, 24 hour fitness center, and 3 different dining options to suit everyone's palette. Come stay with us at the Hilton Shreveport. ... more less
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- Also Known As:
- Hilton Shreveport Hotel Shreveport
- Hilton Hotel Shreveport
- Shreveport Hilton Hotel