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“Awesome shuttle service Dave!”
Review of Hilton Shreveport

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Hilton Shreveport
Ranked #2 of 37 Hotels in Shreveport
Certificate of Excellence
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Awesome shuttle service Dave!”
Reviewed 21 April 2014 via mobile

My husband & some friends of mine came to Shreveport to gamble for my husbands birthday. We stayed at the hilton. Rooms were nice but the rooftop pool wasn't near as nice as the pictures looked and didn't have enough lounge chairs. The front desk people were rude but Dave our shuttle driver made up for that. Anytime we needed him he was there to take us wherever we wanted to go. Dave made our whole trip easy & stress free! We will stay here again as long as Dave is there! :-)

Stayed April 2014, travelled with friends
Helpful?
1 Thank Colleenie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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English first
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2014

My boyfriend and I stayed here last weekend and it was awesome. Because this hotle is connected to the convention center there is a lot of traffic in the lobby area. The time it took to check in was a little longer that usual with wedding parties and other large groups checking in. The front desk staff was very friend though. This was my birthday weekend and they were kind enough to give us a vouch for free drinks and an appatizer at the hotels restaurant. We booked the junior suite which is located on the 9th floor, it was veryyyyy nice, it resembled a one bedroom apartment with a jacuzzi tub a great view of downtown and small snacks in the room. The gym at this facility was also very nice. They had more updated equipment than the average apartment complex ( laocted on the rooftop near the pool). I highly recommend this hotel.

Room Tip: 9th floor junior sweet
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JusDom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

If I could have rated them a -10 I would have. The first morning, we had no towels. Guest Services said that they would deliver some right away. They never arrived and we had to dry off with washcloths. As of 7:30 that evening, the room had not been cleaned. There was filth on the dresser top, candy wrappers under a chair, and hair pins on the floor. I asked them to clean the room three times, and they finally got it cleaned the fourth time. The manager would not come and look at how his hotel was being cared for....he just gave me some free bottles of water! We will NEVER stay at a Hilton again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonshreveport, Director of Sales at Hilton Shreveport, responded to this review, 16 April 2014
Jane,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Thank you,

Marianne M Nelson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

We choice to stay here while we attended a function at the Convention Center. We arrived at the hotel about 6:30 pm checked in and assigned a room. When we went up to our room it was a mess, completely untouched by house keeping. Went back down to front desk and assigned a second room. Back up to another floor to check out our room and it to was not clean. Really by 7pm rooms should be ready for the next guest. So back down we go again to be met by I guess a member of management. The front desk girl gave him a list of possible rooms to go see if they would be ready. When had came back down he said they are going to clean a room for us and it would bed ready soon. As our function started at 7:00 pm and it was about 10 past we were asked go leave our luggage with the front desk and pick up after the function. Also the walls at this hotel are very very thin. We could hear the conversations of the guest next go us. With other hotel options in the area not sure if I would stay here again

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MyraS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2014

One of the best Hilton's I have ever stayed at. Very clean, friendly and efficient staff. Very welcoming.Great location and very easy access from I-20, while traveling from Dallas TX to Atlanta GA I stayed at this hotel. Some issues with TV but problem was resolved very quickly.

  • Stayed March 2014, travelled solo
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank AtlantaJme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, United States
1 review
Reviewed 4 April 2014

Very professional and enthusiastic staff, great facility and central location. Restaurant staff and offerings are excellent as well. Excellent shopping a very short drive away. I've stayed at numerous hotels in Shreveport...this has to be #1.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prairieville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2014

I've had many good experiences at this hotel, been staying there at least 7-10 nights per year for the last four years. The rooms are good, the service is usually pretty good, the food is good the rooms are clean, I like the pillows and beds. This last stay, I was on the 12th floor, the water pressure was very low and the hot water not very hot. But the BIGGEST two problems with this hotel, and they have both been ongoing since at least 2009, is the TELEVISION and the CELLULAR SERVICE. The TV's dont' work. the channels fuzz out, cut off, get jumpy, the picture quality is poor and I've seen this in room after room at this hotel. Second, don't even THINK about using your wireless phone in this hotel. Especially on the lower floors and in the lobby. The wireless service stinks, and doesn't improve until you get til about the 8th floor or above. It is a MAJOR inconvenience, just like the TV's. A shame really, because this is a first class hotel otherwise.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Shreveport

Property: Hilton Shreveport
Address: 104 Market St, Shreveport, LA 71101-2829
Phone Number:
Region: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shreveport
#8 Family Hotel in Shreveport
#8 Romantic Hotel in Shreveport
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Shreveport 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Shreveport - contemporary comfort in the heart of Shreveport, Louisiana. Located just off I-20 downtown in Shreveport's Historic District, we are one of the premier places to stay for business or leisure. Our business guests will appreciate the proximity to Chesapeake Energy, Capital One, and Shaw Industries, in addition to being directly connected to the Shreveport Convention Center. For those on leisure - Barksdale Air Force Base, the Louisiana Boardwalk, Festival Plaza, Millenium Studios, and 5 nearby casinos are all available and waiting for you!Our hotel offers up 313 guest rooms, a heated rooftop swimming pool and whirlpool, 24 hour fitness center, and 3 different dining options to suit everyone's palette. Come stay with us at the Hilton Shreveport. ... more   less 
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Also Known As:
Hilton Shreveport Hotel Shreveport
Hilton Hotel Shreveport
Shreveport Hilton Hotel

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