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“good location, great staff” 4 of 5 bubbles
Review of Hilton Shreveport

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Hilton Shreveport
Ranked #1 of 37 Hotels in Shreveport
Certificate of Excellence
Barrow-in-Furness, United Kingdom
Level Contributor
389 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“good location, great staff”
4 of 5 bubbles Reviewed 31 July 2014

Very friendly staff was an overall impression that I have of this stay. They really tried to help or advise us on everything we did. The offer of a ride to anywhere local is good and the covered garage opposite for only 5dollars is great value. Location is good and a walk to the river front or casinos is possible. Room was good and sleep quality was only interrupted by a loud train at 5.30am. Only issue was a very small outdoor pool that was so full it was impossible to swim.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank joep735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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940 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
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English first
United States
Level Contributor
2 reviews
1 of 5 bubbles Reviewed 30 July 2014

No one runs this ship. While being evaluated by a manager on his shuttle drop offs and pick ups we were berated by the shuttle driver as we mentioned to a guest being dropped off to expect an hour pickup at the boardwalk. We were called liars (in front of the evaluating manager and other guests) and thankfully another couple got on who experienced the same late pickup. This couple's husband actually jumped up and down trying to get the driver to stop! We all made a complaint, us mainly for being called liars. Later at the hotel when I asked the evaluating manager why she said nothing...."I froze." was her response. So there you go. A manager that freezes and staff that is allowed to treat guests poorly. For our trouble the freezing manager gave us a complimentary cheese tray and two drinks. Oh, and the shuttle driver was still driving that evening, nothing done. Our second stay at this hotel and there will not be a third! Good luck.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don C, General Manager at Hilton Shreveport, responded to this review, 10 September 2014
Dave,

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected, and your feedback will help us to better deliver this brand promise moving forward. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

I just returned home from a road trip that included an overnight stay at the Hilton in Shreveport. After being on the road for 9 hours on a hot summer day and experiencing car problems, I was really looking forward to getting a good nights rest. The Hilton Shreveport provided that and more. The hotel is beautiful and the room was very clean and welcoming. I had an opportunity to sit outside next to the rooftop pool and enjoy a beautiful evening. The time on the roof was very relaxing. My daughter enjoyed the room service. I was so relaxed after my time by the pool, I wanted to stay another night so I could enjoy the restaurants, bar and another evening at the pool before heading home to Austin Texas. The bed was comfortable and I fell asleep shortly after my head hit the pillow. Needless to say, I will be planning to stay at the Hilton Shreveport again on a future road trip. I've stayed at other hotels in the area when passing through but now that I've experienced the Hilton Shreveport, it is on my "to do" list in the future.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank agantcurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lafayette, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2014

hotel was great, location is perfect, easy to find, walking distance with free shuttles. food, not so good. i suggest the casino food or a local restraunt. overall, the personnal was awesome, very nice, friendly and heplful.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery, Alabama
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 28 July 2014 via mobile

Stayed for one night. When got the bathmat out in the morning for a shower, found it damp. Began to think it was still damp from previous tenant. No hand towels. Bed too soft and AC unit difficult to understand. $5 daily parking charge added regardless of where you park. Would not stay here again.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank VetteGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garland, Texas
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Recently stayed at the Hilton Shreveport for a guys quick weekend getaway. The staff were absolutely awesome. Friendly staff. The transportation guys rocked. Gave us good tips on where to go off the beaten path. Hotel clean and most importantly smoke free. The staff at the Hilton Shreveport deserves a standing ovation.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Fatness101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 July 2014 via mobile

We enjoyed our stay. Friendly and helpful staff. Nice and clean room. Large LCD TV. Park yourself just across street in parking garage for $5.00 per night. No microwave and no free breakfast. Nice entrance and pool on roof (12th floor).

Stayed July 2014, travelled with family
Helpful?
1 Thank JMarko-97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Shreveport

Property: Hilton Shreveport
Address: 104 Market St, Shreveport, LA 71101-2829
Phone Number:
Region: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shreveport
#8 Family Hotel in Shreveport
#8 Romantic Hotel in Shreveport
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Shreveport 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Shreveport - contemporary comfort in the heart of Shreveport, Louisiana. Located just off I-20 downtown in Shreveport's Historic District, we are one of the premier places to stay for business or leisure. Our business guests will appreciate the proximity to Chesapeake Energy, Capital One, and Shaw Industries, in addition to being directly connected to the Shreveport Convention Center. For those on leisure - Barksdale Air Force Base, the Louisiana Boardwalk, Festival Plaza, Millenium Studios, and 5 nearby casinos are all available and waiting for you!Our hotel offers up 313 guest rooms, a heated rooftop swimming pool and whirlpool, 24 hour fitness center, and 3 different dining options to suit everyone's palette. Come stay with us at the Hilton Shreveport. ... more   less 
Reservation Options:
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Also Known As:
Hilton Shreveport Hotel Shreveport
Hilton Hotel Shreveport
Shreveport Hilton Hotel

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