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“Breakfast needs to wake up earlier” 3 of 5 bubbles
Review of Hilton Shreveport

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Hilton Shreveport
Ranked #1 of 37 Hotels in Shreveport
Certificate of Excellence
Dallas, Texas
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Breakfast needs to wake up earlier”
3 of 5 bubbles Reviewed 27 August 2014

In full disclosure I am a Hilton Diamond level customer. I stayed two nights here this week and the property is generally very nice and comfortable. The front desk staff was very nice and accommodating. The restaurant at breakfast is another story. Both mornings upon arrival, there was no one at the desk to welcome me or seat me at a table. I had to wait several minutes for attention. I might suggest they were busy but not in my opinion. Short staffed maybe. Once i was seated the buffet was my next stop. The floor inside the buffet area was very sticky, it seems that whatever was spilled there is still on the floor. This was very annoying. The first day the wait staff was very a tentative, the second day, not so much. I was almost finished with my breakfast before coffee was offered. I later asked for a glass of water-I'm still waiting for it. I have stayed here several time before and this restaurant has fallen on hard times.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank themanstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
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English first
Mobile, United States
1 review
4 of 5 bubbles Reviewed 27 August 2014

A comfortable and conveniently located property in downtown Shreveport. Rooms were comfortable, but needed some updating. The lobby is spacious and very comfortable, and the food provided in the restaurant was very good. However, the banquet selections offered left a lot to be desired.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, United States
2 reviews
4 of 5 bubbles Reviewed 24 August 2014

Excellent, staff with superior attitude , providing all the help you'll ever need. Facilities showing their age, but overall, an excellent place to stay. Beauty is nice but good service is what makes it worthwhile.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 23 August 2014

Great place to stay in the heart of Shreveport LA Three days of business meetings and the food and accommodations were good. If we are back in the Shreveport area we would stay again at the Hilton. The service was good with valet parking at a reasonable price.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 55billa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Georgia
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 22 August 2014 via mobile

Service was very good from the moment of arrival. First room had been smoked in and we had to be moved. We paid for River view... That's funny... It's way in the distance. Valet and front desk service was very good and our Room was very clean and comfortable.

Stayed August 2014
Helpful?
Thank Tbird42004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Point, United States
1 review
3 of 5 bubbles Reviewed 22 August 2014

Rooms were not prepared for attendees arrival, internet access was not in place and it took half the day to get WiFi access code for attendees. We had to ask several times to get code for internet and had to apologize to attendeees for room not being prepared. This made us look very unprofessional in the eyes of our membership.

  • Stayed August 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 21 August 2014 via mobile

Built in 2007 or 2008 on what was previously undeveloped land the Hilton Shreveport is located next close to the Red River in downtown Shreveport. It has a nice decor and the restaurant is OK. Twice I had the buffett for breakfast and twice the food was cold. The water in my room was never hotter than lukewarm even AFTER they sent in maintenance. And be warned, the coffee shop may sell starbucks coffee but don't think about using any kind of Starbucks rewards or gift cards. They dont honor them.

The saving grace of this place is the service. Harold the shuttle driver is probably the most outgoing person on the planet; the front desk staff is knowledgeable and friendly and willing to help. They event got special permission to take me to the nearest Walmart --which was way out of their shuttle zone-- to allow me to get some more dramamine.

In short, Conrad Hilton would probably slap the general manager for some of the hospitality slip ups while then kissing the employee training and customer service person.

Stayed August 2014, travelled on business
Helpful?
Thank jdsumner31707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Shreveport

Property: Hilton Shreveport
Address: 104 Market St, Shreveport, LA 71101-2829
Phone Number:
Region: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Shreveport
#8 Romantic Hotel in Shreveport
#8 Family Hotel in Shreveport
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Shreveport 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Shreveport - contemporary comfort in the heart of Shreveport, Louisiana. Located just off I-20 downtown in Shreveport's Historic District, we are one of the premier places to stay for business or leisure. Our business guests will appreciate the proximity to Chesapeake Energy, Capital One, and Shaw Industries, in addition to being directly connected to the Shreveport Convention Center. For those on leisure - Barksdale Air Force Base, the Louisiana Boardwalk, Festival Plaza, Millenium Studios, and 5 nearby casinos are all available and waiting for you!Our hotel offers up 313 guest rooms, a heated rooftop swimming pool and whirlpool, 24 hour fitness center, and 3 different dining options to suit everyone's palette. Come stay with us at the Hilton Shreveport. ... more   less 
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Also Known As:
Hilton Shreveport Hotel Shreveport
Hilton Hotel Shreveport
Shreveport Hilton Hotel

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