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“Not what it used to be”

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Chateau Suite Hotel, Downtown Shreveport
Ranked #30 of 38 Hotels in Shreveport
Reviewed 15 September 2013

This hotel used to be a nice place to stay. Ownership has changed hands since our last stay and apparently the new owners have no clue how to run a hotel. Checked in for a 3 night business stay. Asked for a non smoking and non adjoining room. Guess what---they gave us a smoking room that was adjoining. Back to front desk for another room. Second room was filthy---bath tub had black mold all around. Back to front desk for another room.Third room we accepted, but later found out that this room had problems as well. Oh yeah, we had asked the front desk for a "upgrade" (as we had done several times before). We were told that this room WAS THE UPGRADE. We responded by saying "You have got to be kidding". Front desk staff was unfriendly and uncaring. Probably should have left the property at that point, but it had been a long day , so we decided to tough it out. WRONG MOVE JACK!!!
The following day while we were working in the area, we received a phone call from the hotel informing us that we had left our belongings in the room and our credit card would be charged for another nights stay. We found that very strange, since we had checked in for a 3 night stay to begin with. We would go by the front desk when we finished work for the day to straighten this out and when we did, there was another guest at the desk with the same problem. He had checked in for multiple nights and received the same phone call we did. It felt like the hotel was trying to kick everybody out of their rooms prematurely. Now back to the problems with the room. Dust was everywhere. There was a soiled wash cloth left hanging on the towel rack by a previous guest. The transition from the tile floor to the carpet was missing the threshold and nails were exposed. There was black mold on the ceiling above the tub. The water pressure was low and the temperature was lukewarm at best. The shower head was so stopped up, the water barely came through. The sink spigot had corrosion around the rim. When the bathroom mirror fogged up, you could see messages written on the mirror by previous guests. Carpet was dirty. Thank goodness the beds were clean enough to sleep in. Breakfast used to be served in real plates with real forks, spoons, and knives. Napkins were real cloth. Water was served in crystal glasses. Now it has foam cups and plates, plastic utensils, and cheap paper napkins. The food quality has suffered also. No fresh fruit as before. No bacon. No pastries.
So after toughing it out for 3 days, we come to check out time. Desk clerk saw us walk up, but never uttered a word. We said we would like to check out. She printed out a receipt and handed it to us. Still complete silence. She never asked how our stay was, or even ask us to come back. Probably a good move on her part, because my wife would have "UNLOADED" on her then and there. We decided not to make a scene and post our experience online to help other travelers. So please soak up this review and do yourself a huge favor by NEVER CHECKING INTO THIS HOTEL.

  • Stayed: September 2013, travelled on business
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1  Thank CLW1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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221 - 227 of 336 reviews

Reviewed 14 September 2013

great staff and room no problems with anything great place to stay rooms was great and staff was helpful with all problems location was great next to Bass Pro and Board walk and place to eat. Breakfast was alright. would like different items on menu

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Best Western
Thank treekiller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2013

We stayed overnight at this facility. It looked fairly new. The lobby was well appointed as pictured above. The young lady that greeted us was friendly.
The rooms were clean. There are enough outlets for hook up your electronics. The bathroom was clean. The bed linens were clean and the bed comfortable.
They have a breakfast that was ok.You have many choices.
They have a Business Center to use the computer.
However, we requested a non smoking room but it smelled like smoke.The whole lobby kind of smelled like smoke. We mentioned this to the receptionist. There was a group of young people staying there and maybe they were not abiding by the rules. The office indicated they would look into it after our call.
It is a very nice facility, however, I have an allergy to smoke and could not be in an environment where smoke is an issue.

Room Tip: Ask about smoking.
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  • Stayed: August 2013, travelled with family
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1  Thank lccalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

Location - RIGHT off the freeway, which makes it noisy. Room - on second floor of unattached building - without elevator. Hallway was hot, room was hot. Noticed a room key on the bedside table. I didn't remember putting it there. Checked my pocket and MY key was there - which means that this was left by the last occupant - which makes me wonder how well the place was cleaned. There are three "gates" in the fence surrounding the hotel. One was chained shut when I checked in. I cranked up the AC and went out for the evening. On returning another of the gates was shut, leaving only one open, which required me to drive around the block - only instead of around the block I ended up in Bossier City (missed a turn). On returning to the hotel (about 1 am) I found that the outside doors were unlocked (despite the fact that they have keypads in place). I wasn't feeling real secure at the time - if they need to close the fence around the place why are they leaving the outside doors unlocked. I had to call the desk to get the internet code (OK, not a big thing, but a little irritating), but the WiFi worked fine for me. Bed was firm - some people like that, I don't. As a single woman I probably wouldn't stay there again. And overall I wouldn't return or recommend it to anyone.

Room Tip: IF you do decide to stay here and need an elevator you'll need to request a room in the main bui...
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  • Stayed: September 2013, travelled solo
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1  Thank MAP12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

Booked a room through Travelocity for this hotel for "non-smoking", but when we got there we were given a "smoking" room since they had been overbooked. That was just the beginning and not the worst of it........Lots of mold throughout, bedsheets were recently "stained" and dirty, the sink did not have hot water (and the water it did have leaked out the bottom of sink and had to be caught in pan, etc.), the hair dryer was pulled out and hanging from the wall with loose electrical wires exposed as well as behind the sheetrock, and the return air vent missing with a big hole going into wall. However, the manager would not return calls for over a week (and never did) and basically would not work with us on any type of credit or help in the future. It was very late at night, there was a large convention in town and nowhere else to really go. At one time this was a really nice hotel the last time we stayed a few years back....but was suprised to see how far it had deteriorated in 7 years.

  • Stayed: August 2013, travelled with family
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2  Thank LSUTigers074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

Good location, great free breakfast, awesome suite rooms- spacious, separate bedroom, big fridge, microwave, on site bar, shuttle to casinos/shopping outlet, and a great price.

Front desk staff was awesome, and most helpful during my stay.

  • Stayed: August 2013, travelled with friends
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Thank Maryshae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

The front desk ladies were amazingly helpful. They encouraged us to use their shuttle, which was wonderful because the driver was so knowledgeable and friendly. We took advantage of seeing several casinos while staying at a hotel that was not packed with people. We didn't have to worry about having a drink or finding parking places, which was great. The room was fine and they had free wireless.

  • Stayed: August 2013, travelled on business
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Thank 2013Texassenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Suite Hotel, Downtown Shreveport

Address: 201 Lake St, Shreveport, LA 71101-3737 (Formerly BEST WESTERN Chateau Suite Hotel)
Region: United States > Louisiana > Shreveport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 38 Hotels in Shreveport
Price Range: £32 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Suite Hotel, Downtown Shreveport 3*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located in downtown Red river business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast .Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 7:30AM a.M.& 10:00 P.M. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 room suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flat screen satellite televisions in every room • •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges•Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more   less 
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Also Known As:
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western

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