I am a Best Western Rewards member. This was the worst Best Western I've ever stayed at. Samuria at the front desk was nice over the phone and booked my family
(sons ages 7&9) a room on July 4th. However, that came with a cost. The kind size bed did not have a cover on the box spring, was uncomfortable, and the hotel is very outdated. The room did not face the river; therefore we were unable to see the fireworks. So we had to go outside to the pool area to watch the fireworks. The room faced and was under the expressway, so heard traffic all night.
The next day, the pool was supposed to open at 8am. It wasn't open and I asked Samuria and she replied that she'd call and see what time they're "going" to open it. Then we attempted to eat breakfast, it was cold, not a large selection and had to wait for tables to be cleaned. We decided to leave, like many other dissatisfied guests. At 9am, Samuria was nice enough to tell me the pool was open.
Also, they did not honor the Costco discount up to 20%.
Thanks but no thanks!
- Official Description (provided by the hotel):
- Conveniently located in downtown Red river business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast .Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 7:30AM a.M.& 10:00 P.M. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 room suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flat screen satellite televisions in every room • •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges•Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more less
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- Also Known As:
- Best Western Chateau Hotel Shreveport
- Best Western Shreveport
- Shreveport Best Western