Housekeeping removed my child's blanket from the room accidentally. I should pay (according to the "not-so-polite" manager) to have it mailed to me!
Unbelievable ... The manager was rude and condescending on the phone when trying to get the matter resolved!
I've had poor customer service/guest relations before ... but this one takes the cake! I will never stay at a Holiday Inn again!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Lake Charles - West Sulphur Our Sulphur, Louisiana hotel is located off I-10 with convenient access to many nearby attractions and businesses. Just a few miles from Lake Charles, our hotel is 10 miles from Lake Charles Regional Airport (LCH). Visitors to our Sulphur hotel can enjoy a wide variety of southern Louisiana attractions. Within seven miles of our hotel, guests will find lovely Lake Charles Beach and downtown Lake Charles. Leisure travelers can experience the Louisiana outdoors by visiting the Sabine Refuge or the Creole Nature Trail, both within 20 minutes of our hotel. There are also several casinos within a five minute drive of our hotel in Sulphur. Business travelers can travel easily to and from their meetings, with our Lake Charles hotel's convenient location. Business offices within 10 miles of our hotel include Citgo, Conoco, Northrop Grumman, PPG Industries, the Lake Charles Civic Center, McNeese State University and the Port of Lake Charles. Our Lake Charles, Louisiana hotel features friendly accommodations, along with choice amenities. Guests can enjoy the convenience of complimentary high-speed Internet access, an on-site restaurant and a convenience store. Other amenities include a heated indoor pool, a 24-hour Fitness Center and a Business Center. Book your Lake Charles hotel reservations now and enjoy excellent Holiday Inn rooms and rates. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia, Evoline ltd, Cancelon and HotelQuickly so you can book your Holiday Inn Hotel & Suites Lake Charles W-Sulphur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.