When we got there the man behind the desk had a terrible attitude when he gave us a room. As soon as I walked in I could smell the urination in the bathroom, it was a terribly overpowering smell. After further investigation I found that the bathroom floor was covered in it. You couldn't even step in the room. I went to tell the man behind the desk and he began to yell at me and tell me that this was impossible and blame me for doing it. I said that I would just like a refund and if they would not clean this up and he refused to give me a refund. He said it would be taken care of tomorrow. So I said I would take care of it, since my wife was pregnant and could not smell the ammonia filling the entire room with the stench. So I got a towel and all purpose cleaner and cleaned up the mess of urination all over the floor in the bathroom. Then after relaxing for 5 minutes, I received a call on the phone and he demanded I bring him One Hundred and Fifty Dollars or he was going to call the cops on me. He kept on threatening to call the cops on me. Other than the fear I was now feeling from the shady way he was acting the cops sounded like a relief to me. I genuinely feared for the safety of my pregnant wife and myself. Then he told me that he had locked all my belongings in my room, and I could not go back in there to get anything. He was going to give me 20 dollars and I was going to leave. Leave my stuff and go. When I told him how I wasn't going to be scared into being stolen from he said that with One Hundred and Fifty dollars I could stay. They were very rude and seemed to under the influence of several mind altering substances. You could smell the Marijuana and Alcohol on his breath. When my wife and I made it back to the room we were to scared to even step outside of the room before the next morning. I have never been treated like that at any business that deals with customer service. He couldn't even understand the English that I spoke and he would not stop yelling at me. I got absolutely no sleep because I stayed up to make sure I could protect my pregnant wife and had to drive 7 hours the next day. I will never go back there and I am sorry that they can even keep a license to run that place. The man was clearly prejudice towards Americans. And the screaming and trying to rob me made me fear for my life. If you have a family or any loved ones, I urge you. Do not take them to this Hotel. I am scared for what may happen to someone who is not as careful as we were. Truly the most horrifying experience of my life.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn Sulphur, Louisiana, located in Calcasieu Parish, Sulphur. Our hotel is conveniently located near Jackpot Junction Casino, SPAR Waterpark of Sulphur, and Frasch Park Golf Course. Cajun Charlie's Seafood, Gatti's Pizza, and Pitt Grill Restaurant are all within walking distance from our hotel. ... more less
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