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“OK use of Priorityclub reward points”

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Holiday Inn Express & Suites- Sulphur (Lake Charles)
Ranked #4 of 21 Hotels in Sulphur
Certificate of Excellence
Pineville, Louisiana
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“OK use of Priorityclub reward points”
Reviewed 17 March 2013

We stayed here for the kids State Championship Swim Meet in Sulphur. My wife and kids checked in on Thursday and I flew in and met up with them on Saturday. She said she had no problems checking in- thankfully.She did note that although we're priority club platinum members, there was no special recognition or treat bag or anything- no biggie- the kids would have been really impressed though.

The room was decent- although near the interstate, we couldn't hear any road noise. The matresses were a bit cheap feeling and really springy- kind of like sleeping on an trampoline. The airconditioner was the biggest pain- when set on 68, it would turn off and the room would get HOT. Finally figured out that you just have to turn it down to 60 to keep the room comfortably cool enough. That actually kept the room to around 68 overnight.

We were disappointed that we weren't allowed a late checkout. This is one of the reasons we're priority club members and selected this hotel- having to have a quick start on checkout day, the plan was to jump up, eat, go to the meet, and then check out between am and PM events around 1:30. Instead, my wife had to leave the event at 10:30, miss some of the kids' events, check out by 11..... If we'd known this, we would have stayed elsewhere.

The Holiday Express breakfast was as good as always- very well done, clean, and fast. Many thanks for that.

We used priority club reward points for this stay because they offered the room for the least amount of points required. Overall, I'd say it was worth it. Next time, when I'm paying out of pocket, i"ll probably opt for somewhere else- maybe the regular Holiday Inn.

Room Tip: don't expect a late check out.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank PHSTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 20 March 2013
Thank you so much for staying with us and taking the time to write a review. I am sorry your experience was not a positive one. Unfortunately, during special events, we are not able to accommodate every request for a late check out. Thank your for your feedback and we hope to have the opportunity to reclaim your trust the next time you are in Sulphur.
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97 reviews from our community

Traveller rating
    57
    22
    15
    3
    0
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5
36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Sacramento, California
Level 6 Contributor
221 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 5 February 2013

We slept well here. The rooms are clean and comfortable and they hav e breakfast for guests. It is in a convenient location off I-10 just out of Lake Charles; away from traffic congestion. We would definitely stay here again

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 52cali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 20 March 2013
Thank you for your comments regarding your stay with us. We are happy to know that you had a wonderful stay at our property. I will share your comments with our Team. Thank you for sharing your experience and we hope your next visit will be as pleasant as your previous one.
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Sugar Land, Texas
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 January 2013

Really good, family-friendly hotel just off the Interstate. Very convenient with clean rooms and well-stocked breakfast bar. Pool area was basic but water was warm enough to swim in even during winter.

Room Tip: Better to get a room on the first or second floor. Stair access to third floor rooms are only at eac...
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CRISTINA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 10 January 2013
Thank you so much for your feedback! We strive to provide our guests with a great experience, and we appreciate you letting us know that we are successful in that mission. We hope to see you again in the near future!
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Pennsylvania
Level 6 Contributor
166 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 27 November 2012

We stayed at this hotel for 6 days to visit family in the area. I I have very mixed feelings about this hotel. I had called a few days before we were to arrive to say we were arriving a day early and this would extend our stay to 6 days. I was told it was fine and taken care of. We arrived in town at 1:30 and went to see if we could check in and were told there was no rooms available. We wanted to attend a family event at 4 pm...so we were told to come back at 2 pm. We did and no room....We were told to come back at 3 pm, we did and still no room was ready. At 3:36 they called my home phone 1500 miles away to say we could check in. Never received that call until evening. We did check again at 4pm and was checked in but we ended up unable to attend my grand-daughters event. The room we were given had no sun, and no view except of a roof and building. It was just above the lobby so we had noise our entire stay. My hubby went to sit down in the computer chair and the arm rest fell off. The hotel did fix that the next day. There were cracks in the bathroom tile also. I found out four days later by accident the reservation had not been extended but adjusted and our check out was a day earlier than planned. Thankfully I found out in time to correct the reservation. On the positive side, housekeeping was good. The pool was nice although one night I needed pool towels and went to the front desk . The clerk handed me a stack and asked me to put them in the pool rack. Breakfast was hot, had a good selection and was nice. We used the breakfast room a lot to play card games with the kids in the evening. It was wonderful and very much appreciated. Staff was nice and did know your name after a few days. There is a nice washer and dryer on premises. I am not sure that I won't look for another hotel next visit. Just very disappointed with check in, room location when it was booked 2 months before and I still see that arm coming off the chair and my hubby almost losing his balance. Not what I expect for the cost and with a Holiday Inn Express visit.

  • Stayed October 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TigerLily1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 12 December 2012
Dear TigerLily1010,

Thank you very much for sharing your experience with us. I am glad that you liked the service of the housekeeping team as well as our breakfast. On the other hand, please accept my sincerest apologies for the negative experience you had during check-in. Kindly be assured that all comments will be acted upon. We appreciate your feedback regarding your stay. This helps in becoming a better hotel. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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New Orleans, LA
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 November 2012

For those looking for a nice place to stay in the Sulphur area, this hotel fits the bill nicely. It's not new (you can see that the bathrooms and air conditioning units still retain a bit of an older style) but the rooms have new amenities and are well-kept. The breakfast in the morning has lots of good choices. But the best thing about this hotel is the staff -- they were very welcoming and eager to be helpful. I gave it five stars (even though it's not a full service hotel with all those types of amenities) because it does a very good job of doing exactly what it is supposed to do -- provide a traveler to Sulphur with a clean, pleasant, safe place to stay.

Stayed November 2012, travelled on business
Helpful?
Thank cherylmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 27 November 2012
Thank you so much for your kind words and feedback! We pride ourselves on the level of service that we provide to our guests, and it is so exciting to hear that your experience met your expectations. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaplan, Louisiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2012

Upon arrival at the hotel was very impressed with the cleanliness of the property and the hotel itself. everyone from the front desk on down to the housekeeping staff was very friendly and helpful. Breakfast area was well stocked and clean. I would like to thank Donna for the help with my reservation on such a short notice. I would definately stay there again and would like to give this hotel and staff a 10+ rating.

  • Stayed September 2012, travelled with family
    • Value
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 24 September 2012
Thank you so much for your kind words and feedback. I am very happy that you enjoyed your stay with us. We appreciate your business very much and always look forward to return visits from our guests.

Donna Martin
Front Office Manager
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La Porte, Texas
Level 6 Contributor
179 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 September 2012

good rooms very friendly staff call you by name after a few stay's best breakfast plently of parking
outdoors patio to just relax get a little sun nice quite pool weight room
this crew always always trying to please

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ticamax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, 24 September 2012
We are very glad that you enjoyed your stay with us. We sincerely appreciate your feedback. We work very diligently to ensure that every guest has a relaxing and enjoyable visit. We are glad that you experienced this while at our hotel and look forward to seeing you in the near future.

Donna Martin
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites- Sulphur (Lake Charles)

Property: Holiday Inn Express & Suites- Sulphur (Lake Charles)
Address: 102 Mallard St, Sulphur, LA 70665
Phone Number:
Region: United States > Louisiana > Sulphur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Sulphur
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites- Sulphur (Lake Charles) 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Sulphur, Louisiana. Our hotel is located in the heart of Sulphur Industries short distances from Phillips 66, Citgo, Axiall, Westlake Group, Sasol, LyondellBasell and Turner Industries. For the playful at heart we are minutes away from area Casinos - Isle of Capri, L'Auberge du Lac Casino and Golden Nugget Lake Charles. The horserace enthusiast will enjoy a day at Delta Down Horseracing and Casino. The Holiday Inn Express & Suites is also in the heart of Louisiana Hunting and Fishing. Enjoy a round of golf at Graywood Plantations Golf Course, National Golf Course, Frasch Park, Mallard Cove. Our hotel is also conveniently located near McNeese State University. Our dedicated and friendly staff is here to make your visit to the Sulphur - Lake Charles area 'Your Home Away From Home!' We would like to host your next Corporate Meeting or Training Event in our versatile conference / meeting space up to 150 ppl. ... more   less 
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