Went with our local GB group and it was amazing to see them having fun, enjoying themselves and also having a bit of a challenge too. So we definitely enjoyed that aspect. There is lots to keep you busy for the hour which is great because there isn't the pressure of a queue of people waiting below. Also really pleased by how well our group got stuck in-even the little ones.
But, as someone coming with a youth group where parental consent is required there were some concerns. When you have to sign a disclaimer on behalf of the group which was not provided before the visit, or when booking so you don't see it until you read through on the day. Accidents happen and that's the way it goes, but it's nice to be able to keep yourself in the right.
Secondly, the "training". As leaders over 18 we were given fluorescent vests that has "clip n climb clickers" on the back, meaning kids would come up to you asking you to clip them on to the walls and activities. Considering that you are given minimal training (I mean minimal!) next to a very noisy ice skating rink, it's a responsibility that is a bit misplaced. We thought the activities would all be manned by their staff and they weren't. So some of our leaders, paying £15 themselves and never having done it before were getting kids from different groups wanting them to clip them in or unhook them. So between that and even just looking after clipping in our own group the leaders didn't actually get to do much themselves.
Despite what they said about staff in previous reviews, we didn't have the same experience really. Some were friendly, but others would seem annoyed when you asked them for help, or were quite sharp. Others would maybe be floating about, but left you to sort out your group. One particularly shouted up at one of our girls who was nervous and scared her.
So yeah, I mean all in all, the activities are great, but I wouldn't really describe it as the most professional in terms of staff and setup. I wouldn't say don't go - there is lots to do and our group enjoyed themselves. There are some activities you have to pay extra for, but that was very clear beforehand.
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