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Hilton Garden Inn West Monroe
Ranked #5 of 16 Hotels in West Monroe
Certificate of Excellence
Reviewed 2 December 2013

In a word... swanky. This is by far the most attractive hotel I have ever stayed in. The finishes and services offered were top of the line. There was always a complimentary cup of coffee/hot tea or flavored water to be had as you departed or returned. We got to decorate a Christmas ornament in the lobby to commemorate our trip! Located just off the interstate but I never heard any traffic and the location was ideal for getting around town. The only problems we had were regarding the method of payment (You are asked to pay with credit for absolutely everything from your room to a bottle of coke. We were able to pay for the room with cash but it was a lot of trouble.) and our in room fridge was not working. Overall, though, I would definitely stay at this location again!

  • Stayed: November 2013, travelled with family
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Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 - 381 of 514 reviews

Reviewed 29 November 2013

This was one of the best experiences we have had at ANY hotel! Everyone was extremely helpful and friendly, yet professional. The hotel was clean and comfortable. LOVE the mattresses, pillows and comforters. Will definitely stay here again when in the Monroe area.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Virginia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Great front desk service! Nice rooms. Bar in lobby a little pricey and breakfast is not free. Quite rooms. Overall hotel met our expectations. Kups coffee maker in the room! I would recommend this hotel.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

Check-in was fast and efficiently done, staff very professional. Room was easily accessible via elevator with easy directions to room. Breakfast was a little high in price, but very good selection and staff was very well trained and attentive. This was a very good value and one of the cleanest hotels I have stayed in Monroe, LA.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Harry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

The hotel itself is great if you can get past the color of the water which is in every place in Monroe. The breakfast buffet is a little confusing so ask questions because it is quite good as well as room service.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 26 November 2013

Thank you very much for your posting!

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Reviewed 23 November 2013

I have stayed here about once a year for the last four years. On this occasion I felt the the hotel was looking a bit worn. The hall ways where almost dirty as I arrived. Housekeeping used the tables in front of the elevators to stage garbage. They where cleaned up but.... Reception was marginal but the morning staff was great

Stayed: November 2013, travelled solo
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 26 November 2013

I am sorry your stay with us this time was not as good as expected. I do not know what happened but I will sure look into why the housekeeping department was leaving trash at the elevator lobbys. This is really unacceptable. We hope you will give us another chance to show that we really are passionate about the hotel and providing excellent service to everyone.

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A TripAdvisor Member
1
Reviewed 20 November 2013

This is an amazing hotel. The service is impeccable, the breakfast is wonderful, and the rooms are clean and well appointed. Wait to check in at 3:00. Getting there early will cause you to wait a bit. Overall, a wonderful experience.

  • Stayed: November 2013, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 26 November 2013

Thanks!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn West Monroe

Address: 400 Mane St, West Monroe, LA 71292-8068
Phone Number:
Region: United States > Louisiana > West Monroe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in West Monroe
Price Range: £87 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn West Monroe 3*
Number of rooms: 134
Official Description (provided by the hotel):
Situated across from the Ike Hamilton Expo Center, the Hilton Garden Inn West Monroe hotel is located off I-20, near shopping malls, parks and dining. Unwind in this 134-room hotel featuring guest rooms, suites, executive and accessible rooms in king- and double queen-sized bed options. Our rooms and suites provide adjustable beds, a 32-inch flat-screen TV with cable channels, a spacious work area with an ergonomic chair, complimentary high-speed internet access, remote printing services and a hospitality center that includes a microwave and refrigerator. Start your day with a hot cooked-to-order breakfast with freshly baked breads, seasonal fruits, eggs and more in the Great American Grill(R). Our restaurant is also open for dinner. Order evening room service or purchase a meal from the Pavilion Pantry(R). Meet with friends for an after-work drink in the Pavilion Lounge. Host a meeting in 3,213 sq. ft. of space that can be configured to your needs. Photocopy, print or fax documents in our 24-hour business center. Allow our catering staff to help you to select the perfect menu for your next corporate or social event. ... more   less 
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Also Known As:
Hilton Garden Inn West Monroe Hotel West Monroe
Hilton West Monroe

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