I called the casino and asked if they accepted pets and the person that answered the phone stated YES. I said thank you and the phone conversation ended. I then made a reservation online. When I arrived with my two Chihuahuas and mother in law.
When we arrived the woman who checked us in was very unfriendly. I did not get a welcoming feeling as we approached. She then informed us that we had to pay a $200.00 deposit for our pets and she had to check to see if any pet friendly rooms were available. None of this was mentioned to me during my phone call. In addition to this there was a $50.00 deposit on each room I rented and a $25.00 cleaning fee on with the pets. I do not mind the cleaning fee but was not prepared for such big deposits on the rooms. I have traveled to many great hotels and have never had to pay such a big pet deposit.
At the desk we canceled our reservations and loaded back up for the trip back to Denver since there are no other pet friendly hotels. I decided to call the supervisor before we left to see if he could work with us given there was not information given to me during my phone call before I made the reservation online. He stated there was nothing he could do for me. So back we went to Denver. So the hotel lost our 2 room cost and the money we would have spent for dinner, drinks and gambling. If they would have reduced the pet fee or something that would have made me feel cared for I would have never written this review. However, we are back in Denver without getting to have our night of fun..frustrated with the lack of caring and customer service that the Isle of Capri has provided. We will never be gambling or staying there again.
- Official Description (provided by the hotel):
- Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com and getaroom.com so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Isle Of Capri Westlake