I was travelling to Winnfield for a funeral of a dear friend. I booked my hotel online in advance and was charged in full the very next day on my credit card. When I checked out I was given a paid invoice for a lesser amount than I was previously charged. When I asked the clerk about the discrepancy in the fee she could not explain to me why there was a vast difference in the previously billed amount and what was reflected on the invoice that I was given. Instead, I was asked for my telephone number and was told that the morning manager would have to call me back on tomorrow. I did not receive a call from the "morning manager" the next day so I called Best Western later that afternoon. The lame expaination given to me by the morning manager did not make any sense at all.
Now let's talk about the room...The brown water makes it look like someone went to the bathroom and didn't flush the toilet. Thank heaven for bottled water cause I was not drinking that nor brushing my teeth with that stuff. There was a large gap under the exterior door and the frame at the bottom. I had to fold up towels and place around the door as well as crank up the heat in the room in order to sleep that night. Overall, this was not a pleasant hotel stay experience. Furthermore, I would not recommend this particular hotel to anyone as a choice of accommodations. Nor will I ever stay there again. The only bright moment for me and this particular stay was the staff at Embers. They all were very nice and attententive to their guests.
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- Also Known As:
- Best Western Winnfield
- Winnfield Best Western