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“Premier Inn, Newcraighall ; Edinburgh” 5 of 5 bubbles
Review of Premier Inn Edinburgh (South Queensferry) Hotel

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Premier Inn Edinburgh (South Queensferry) Hotel
Certificate of Excellence
Edinburgh, United Kingdom
1 review
“Premier Inn, Newcraighall ; Edinburgh”
5 of 5 bubbles Reviewed 30 December 2013

This should be a Flagship for Premier Inn, excellent on all points of hotel stay
Friendly, happy and communicative staff
Happy to assist with local information
Hotel has easy access to main routes in an around, Edinburgh

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Treb1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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    38
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    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Maryport, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

Stayed in a family room at the end of November/December and it is the only place I have liked instantly, the rooms were clean and well laid out, no problems with anything EXCEPT our bed was so uncomfortable, it felt like I was lying on the base without a mattress (I actually checked but there was a mattress there!) Although my mother-in-law on the floor above claimed her bed was too soft?! I woke up with aching hip/shoulder thighs etc from whichever side I had slept on but that was my only issue which when 99% of the stay was perfect wasn't that much of an issue to me to actually complain, also I had just unpacked all our things so wasn't worth the hassle of moving rooms etc. The childrens bed were perfect though but I would never have considered letting them sleep in the hard double bed! The Brewers fayre was PERFECT also, very clean and well maintained, lovely atmosphere and very, very nice food! both Premier Inn and Brewers Fayre had a very welcoming atmosphere and I plan to stay again as soon as the fiance lets me! Just make sure you test your bed before unpacking :-) the only place I would happily give an all round 5* to (and I have very high standards!) also, brilliant location with easy access to get in to Edinburgh (beautiful city!) Love the scottish hospitality and people! Thank you for making my ' surprise Edinburgh proposal' trip a beautiful and happy trip away :-)

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mikesam8287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 7 January 2014
I was pleased to read your review of your recent stay here at Premier Inn Edinburgh South Queensferry and I would like to thank you for your kind comments.

I would agree that the Brewers Fayre Restaurant offers great choice of meals including our Premier Breakfast, in a lovely atmosphere.

I apologise that your felt our bed was uncomfortable, please if you choose to stay with us, let our reception know and we can try to fix this issue.

Also, Congratulations on your engagement, the team and I look forward to welcoming you and your family to stay with us again soon.
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Ayrshire
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

great stay at this premier inn.reception staff made us very welcome. room was spacious with all we required for our stay including towels. the most comfortable bed & pillows of anywhere i have ever stayed. good to have a nice place to eat in the same building. only improvement would be better signposting at entrance

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AyrshireRuby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqui S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 23 December 2013
Dear AyrshireRuby

Thank you for your recent review of your stay with us. Our team are very pleased that you were made very welcome at our hotel in South Queensferry.

I look forward to welcoming you back to stay with us in the near future.
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Batley, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

We stayed here for 3 nights in the October School Holidays. It is a great location for visiting Edinburgh. The 43 bus stop is only 3mins away with a 35/40 minute Scenic bus ride into Edinburgh for £3.50 return. It is next to a busy roundabout and on the approach to the forth Road Bridge but we did not get any noise. It is a typical Premier Inn Clean and comfortable with a nice pub (Brewers Fair) Attached. Breakfast was good but I would prefer A buffet Breakfast rather than breakfast to order here.There is also a Mcdonalds 2 minutes walk away for a change.It is only a 20 minute walk into the lovely town of South Queensferry where you get excellent views of the bridges. Here there are some good places to eat as well, Queens Spice Indian is one of the best Indian Restuarants I have eaten in.Most of the staff were quite friendly apart from one person on reception who totally ignored us when we wished them a good morning.I would have given 3 stars Average but the location makes it worth the extra star.We had a good time there and would use again.

Room Tip: Get a room Car Park side they atre Quieter.
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 17 November 2013
Dear Andy W,

I was please to read that you enjoyed your stay here at Premier Inn South Queensferry. I would firstly likely to apologise that you felt you where ignored by a member of our reception team, this is not common practise and I will be looking into this matter further.

I would agree the hotel is situated in a great location and the walk into South Queensferry itself is very picturesque.

The team and myself have also eaten in the local Indian restaurant, Queens Spice, and also would agree that this is by far one of the best Indian's.

We look forward to welcoming you to Premier Inn South Queensferry again in the future.

Kind Regards

Steph Sneddon
PITL Edinburgh South Queensferry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

very clean and tidy, staff will go out of their way to help you nothing was too much trouble and easy access to edinburgh city centre on train with only 2 stops, station 2 mins walk accross road.restaurant next door very good with plenty of choice on the menu, breakfasts excellent

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 1 November 2013
Dear Steve B

I was very pleased to read that you enjoyed your stay with at South Queensferry. The team are most delighted that you felt they exceeded themselfs for you.

The Brewers Fayre menu does have a great choice and certainly is value for money. Also the premier breakfast is a great way to start your day.

We look forwrad to welcoming you back in the future

Kind Regards

Steph Sneddon
PITL Edinburgh South Queensferry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline
1 review
5 of 5 bubbles Reviewed 22 October 2013

Would highly recommend a stay had no problems will deffinatly stay again, staff very accommodateing, rooms extremely clean, I always recommend premier inn to friends & family, great value for money, my family will be booking again.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 1 November 2013
Dear Sarah A

Myself and the team are very pleased to hear that you enjoyed your stay with us South Queensferry.

We look forward to welcoming you and your family back in the future.

Kind Regards

Steph Sneddon
PITL Edinburgh Queensferry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 15 October 2013

We had a 4 night stay here at the beginning of October, the room was fine and staff extremely friendly BUT the noise element from inside was HORRENDOUS, you can hear every bit of traffic, and every movement and noise from doors closing. We were unlucky enough to be disturbed, 11.45PM. 12.30AM, 01.10AM and again at 2.30AM, by rowdy and thoughtless guests of the Inn, I would never stay here again. When I mentioned it to the receptionist on our departure all I got for an answer was We have no control over our guests!!!!

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph S, Manager at Premier Inn Edinburgh (South Queensferry) Hotel, responded to this review, 17 October 2013
Dear Cathy C,

I was most dissapointed to read that you experienced problems throughout your stay. Here at Premier Inn we endeavour to ensure that we make every guest feel brilliant through a great nights sleep and the team are very disappointed that on this occasion we have not delivered that promise.

I would appreciate it if you could get in touch with myself to discuss this matter further.

Kind Regards

Steph Sneddon
PITL Edinburgh South Queensferry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Edinburgh (South Queensferry) Hotel

Property: Premier Inn Edinburgh (South Queensferry) Hotel
Address: Queens Crossing Builyeon Road, South Queensferry, Edinburgh EH30 9YJ, Scotland
Region: United Kingdom > Scotland > Edinburgh > South Queensferry
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in South Queensferry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Edinburgh (South Queensferry) Hotel 3*
Number of rooms: 72
Official Description (provided by the hotel):
Set within the picturesque town of South Queensferry, just minutes from the iconic Forth Road Bridge ... more   less 
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Also Known As:
Premier Inn Edinburgh (South Queensferry) Hotel Edinburgh

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