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“Dreadful service”
2 of 5 bubbles Review of Orocco Pier

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Orocco Pier
Certificate of Excellence
cumbernauld
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Dreadful service”
2 of 5 bubbles Reviewed 15 September 2011

Met up with friends for a meal but service was awful and some meals actually forgotten.
Such a pity because a beautiful place with sensational views

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank eannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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603 reviews from our community

Traveller rating
    289
    152
    80
    52
    30
See reviews for
134
258
6
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Any
English first
Singapore, Singapore
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 August 2011

Had a fantastic time at the Orocco and would look forward to a chance to return. The room was lovely and the bar/restaurant downstairs was perfect. South Queensferry is also a really nice little town across the water from Edinburgh.

  • Stayed October 2010, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jonwales30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 14 August 2011

Stayed here overnight, it was a special occasion, my husband's sixtieth birthday. Booked an executive double room. Housekeeping left a lot to be desired. the room could do with a good clean, and it could also do with a coat of paint. On the landing outside our room, it was very dark, the lights had blown and the plant that was on the floor on the landing had burst its pot and the carpet was all stained. We had a meal in the restauraunt at night, the staff were very attentive, but I feel this is really very overpriced and not good value for money, breakfast was ok, but nothing to write home about. I would definately not recommend and would not stay again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jdw1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west lothain
1 review
5 of 5 bubbles Reviewed 29 July 2011

The other evening we went to Orocco Pier for dinner and we will definately return!..
Our meal was delicious - we both had fillet steak and could not fault it.
The view from our table was lovely - looking out to the water and the weather was beautiful (which makes everything better :) )
Our waitress was lovely and when we ordered dessert we were told that it would be a little longer than usual as the kitchen was extremely busy. However, this did not bother us atall as we were still full from our mains!

Next time - i think one dessert between two would be enough! Heehee!!
I cant wait to go back!
Thanks!

  • Stayed July 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank tutti_frutti_89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 18 July 2011

Fantastic hotel set right between the bridges with amazing views throughout. Cannot fault cleanliness,service food or drinks. The main village area is qualint and friendly with small pubs with a welcoming atmosphere. The Hotel is a great location ideal for a bit of luxury and well within travelling distance from major roadlinks. I wouldnt think twice about staying here again ad look forward to making a return trip soon

  • Stayed August 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank busycitybreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 July 2011

Attended a wedding at this hotel, food was good, service efficient & great views over the river. Would definitely recommend as a wedding venue. Cannot comment on rooms as we didnt stay overnight however the public rooms were very nice with a modern wine bar type feel.

  • Stayed July 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank massivefoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 June 2011

We were greeted by very friendly reception staff, shown to a fantastic bedroom which was nothing short of 5 star and had a very special meal for a very special anniversary. Breakfast was just as good and there were no complaints what so ever. Would not hesitate to recommend hotel and we do intend to stay again. It was fantastic value for money. We really can't understand some of the other less perfect reviews.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea060611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oroccopier, General Manager at Orocco Pier, responded to this review, 17 June 2011
Thank you very much for your kind words of feedback. We are very proud of our products and services and it is always a good morale boost for the team to read such feedback. I have passed on your comments to the front of house and kitchen teams in particular.
Kind regards,
Craig Heaslip
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orocco Pier

Property: Orocco Pier
Address: 17 High St., South Queensferry, Edinburgh EH30 9PP, Scotland
Region: United Kingdom > Scotland > Edinburgh > South Queensferry
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #3 of 4 Hotels in South Queensferry
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Orocco Pier 3*
Number of rooms: 17
Reservation Options:
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Also Known As:
Orocco Pier Edinburgh
Orocco Pier Hotel Edinburgh

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