My boyfriend and I booked this hotel for a Friday evening at very short notice.
When we arrived at reception, there was one girl working, who left us and a gentleman in front of us waiting while she answered the phone. Indeed, she was part way through checking the gentleman in, and stopped to answer this call from another customer. I was quite shocked that customer service could be so poor.
However, we were extremely impressed with the standard of room, given the £66 price we had paid, as well as the fact that the hotel was only 3*.
The room was very nicely decorated, with a large flat screen television on the wall, a leather bound desk, muted lighting, bathroom toiletries, etc.
However, at 9am on the Saturday morning, we were both awoken to a very loud consistent banging. After over half an hour of this, we telephoned reception and were informed it was the sound of the gym below us, probably the running machine. I was extremely disappointed, as we had checked into the hotel for a relaxing evening and morning, not to be awoken by a banging which continued for well over 40 minutes, by which point we had decided to get up and get ready.
We went downstairs to check out, and saw it was the same girl on reception... There were two people in front of us in the queue, both waiting to check in. The girl answered three phone calls before and during dealing with the customers in front of her.
I am aware that she was the only member of staff on the reception desk, but in my opinion, the phone should have been ignored until customers had been dealt with.
Lovely rooms (and a nice restaurant - we have eaten here on another occasion), but our stay was let down by other factors.
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- Also Known As:
- Dakota Forth Bridge Edinburgh
- Dakota Forth Bridge Hotel Edinburgh