We stayed at the Dakota in late August 2012, as we were leaving for our honeymoon in Mexico early the next morning. We'd eaten at their restaurant before, one Valentine's Day, so we already knew that the food was amazing there, even if we weren't going to have time to avail ourselves of it that visit.
Well, we could not have asked for better service, at all. They checked us in swiftly; we got to our room - I loved the ampersand wall art! - and everything was cosy, but also lovely and modern. It was sort of like warm hospitality meets safari meets writer's nook. There was a knock at the door, and they had brought us two glasses of champagne, in the funkiest flutes I've ever seen - with the staff's congratulations on our marriage. What a lovely gesture!
The next room, we were swiftly checked out, and had the pleasure of enjoying the complimentary airport shuttle service, which enabled us to come back 10 days later and pick up our car. The driver was so kind - I loved his "Dakota tartan" kilt - and said it was a shame that he wouldn't be able to get us on our return, as we arrived back at the weekend (the shuttle only runs on weekdays because the hotel primarily caters to business clients).
We left a glowing comments card with the staff and a tip for their generous and kind-hearted service, and a few days later received a personal thank you email from their custom relations manager. Overall, a wonderful, if brief, experience and one that we would wholeheartedly recommend - and have done! - to friends and family. This is how hostelry is done at its best, and it shows off Scottish hospitality at its peak. Bravo, Dakota!
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- Also Known As:
- Dakota Forth Bridge Edinburgh
- Dakota Forth Bridge Hotel Edinburgh