We arrived, having booked, through the Internet, 2 rooms for 4 adults and 3 children. The young man at reception insisted that I had booked only one room and shrugged his shoulders when I pointed out the confirmation which did only state the number of guests. He was very unhelpful and blamed the Internet booking saying " we didn't book it, she did!" Which I felt was extremely rude! He offered us a second room - but we would have to pay for it! When we pointed out that by the price we had already paid, it was obvious that 2 rooms had been booked, he again shrugged his shoulders! We asked to speak to the manager. He returned saying that we could have the room "free of charge"! He then telephoned to say that they had found the booking and that ŵe had indeed paid for 2 rooms! Mistakes happen but the attitude of the young man and also the other young man at the desk, left us feeling very unwelcome. HOWEVER, the young lady in the morning was very helpful and charming! The hotel itself was excellent andthe rest of the staff very friendly. Shame that first impressions were not good.
- Official Description (provided by the hotel):
- We are a Connie Award Winning hotel that has been rated number one in the Bangor area for customer satisfaction since we opened our doors 5 years ago. Our location is close to the highway, shopping, and restaurants. We offer complimentary shuttle service to take our guests anywhere in the Bangor area from 7AM to 10:30PM. Included with your stay is the complimentary breakfast from 6AM to 10AM, parking, and Wifi. Our suite shop is open 24 hours, and is stocked with snacks, drinks, frozen meals, and anything you may have forgotten to pack, for your convenience. We also have a fitness center with Precor equipment that is available from 5AM to 10PM, an indoor heated salt water swimming pool and hot tub that is open from 5AM to 10PM, and a business center that is open 24 hours. We have some of the largest guest rooms in Bangor. All guest rooms include a microwave, refrigerator, coffee maker and hair dryer. We also have coin-op guest laundry on site, and same-day dry cleaning service. ... more less
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- Also Known As:
- Hampton Inn By Hilton Bangor Maine