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Reviewed 11 November 2016

Stayed here for just one night out of necessity. wouldn't recommend it - the floor surrounding the AC unit was damp, the ice machine dispensed half frozen ice and the room smelt really bad. there were no other room available so we dealt with it...

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank KK91393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brett S, General Manager at Holiday Inn Bangor, an IHG Hotel, responded to this reviewResponded 15 November 2016

Thank you for your comments regarding your recent stay. On behalf of our staff, I apologize for the items that were less than satisfactory. Please know that we will address these issues and be a better hotel for it. Travel well...

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Reviewed 25 October 2016

This is a very clean and comfy Holiday Inn that is centrally located in Bangor. It is quite a large hotel with a good sized indoor pool and a nice dining room attached. The check in was quick and efficient as was the check out in the morning. Staff were pleasant and accomodating.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank CFofLL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brett S, General Manager at Holiday Inn Bangor, an IHG Hotel, responded to this reviewResponded 27 October 2016

Thank you for providing feedback regarding your recent stay with us. I am pleased that you found our hotel clean and comfy! We hope to see you again soon....travel well!

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Reviewed 19 October 2016

We spent 4 nights here on our recent trip to Maine. The hotel is nothing special. It is what you would expect from Holiday Inn. The rooms were clean and well kept. No wifi issues. It worked great. The staff was very friendly and accommodating. We had the breakfast included rate. That was money well spent. The breakfasts were very good and the waitstaff friendly and prompt. I would have no problem staying here again.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank RTA4723JEA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Bangor, an IHG Hotel, responded to this reviewResponded 5 November 2016


Dear RTA4723JEA,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We greatly appreciate your kind words regarding our staff and we're glad you enjoyed the breakfast. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Again, than k you for your feedback and for staying with us. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGService

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Reviewed 18 October 2016

We had a one night stay at this Holiday Inn for a 5K race. The hotel itself is older with some newer updates here and there. It truly is nothing fancy but it was reasonably priced for the area and time of year (Fall). The pool was a hit, the snack bar was expensive and the rooms were small. The one thing which would be better is check in time! We couldn't check in until 4pm which was much later than we wanted. Unfortunately, they would not accommodate an earlier check in.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank lissa1328
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Bangor, an IHG Hotel, responded to this reviewResponded 1 November 2016

Dear lissa1328,

Thank you for taking the time to express your concerns and for choosing to stay with us for your business needs. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. I would like to sincerely apologize for the inconvenience caused by the service received at the front desk, overall condition of the property and if you felt the room accommodation and snack bar rates was less than satisfactory. As a our most valuable guest, your family's experience and your comments are very important and will be shared with our team to ensure we are constantly focused on improving our service.

Once again thank you for your review which will be used to make further improvements in our service and accommodation. We hope we can demonstrate to you our commitment to value.

Sincerely,

Zelyn N.
Case Manager
IHGService

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Reviewed 17 October 2016

The room itself was ok. Nothing super special.. The stay would had been better but the internet was a joke. First day had wifi but the next few days nothing couldn't even get me phone to work at all in the hotel had to way to be away to get service. I rather a diff hotel next time we go to visit family.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Picky_Missy_NYCER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Bangor, an IHG Hotel, responded to this reviewResponded 31 October 2016

Dear Picky_Missy_NYCER,

Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the wifi service you have recieved. I appreciate the feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

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