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“Satisfying”

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 6 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 October 2013

This place is unbelieveable in every way. The people who work here do it with a smile on their face and go out of their way to make us feel at 'home'. Guillermo, Fermin, Alfredo and Odet from the entertainment team are just awesome! They work tirelessly from 9:00 til past 11:00 almost every day. Mariano was a great concierge who handled my every request, especially for my wife's 50th birthday celebration! Iran was awesome with the drinks and food out at the beach and at the pool. The food was really good much to my surprise. It was better than anticipated. The shows at night were awesome and gave us an option to do something or not. Can not wait to come back home!!!

  • Stayed: September 2013, travelled with friends
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3  Thank ortliejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,227 - 6,233 of 12,490 reviews

Reviewed 4 October 2013

What a wonderful place, to get away from it all! Everyone was fantastic! From Fernanda, (our consierge), Guillerma (omelet expertise!), Jesus (welcome guy!), Noodles (Kayak tour), Alejandro (cabana beach rental), Raul (chef at Himitsu), and our housekeeper (forgot her name, but she kept our room immaculate!). We loved the dining experiences and the food was scrumptuous! The sunrises were awesome, and worth getting up early for! If you are going to stay at beach for the day, rent the cabana...it is worth it! Thanks to all the staff! We will be back!!

Room Tip: A room close to the beach as possible would be great so you can take the short walk to catch the sun...
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  • Stayed: September 2013, travelled as a couple
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3  Thank SJPASTRANO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

A fantastic place to stay!lovely rooms just a few minutes from the beach,great warm and friendly staff which will help you with anything during the stay,and the food is amazing with 7 restraunts to try,would definitely go back there again.

  • Stayed: September 2013, travelled as a couple
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1  Thank happyholls2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

I was at this resort for three night and four days and loved every minute of this. I traveled here for a wedding and didn't have my wife with me. I still enjoyed myself and was imagining how much better it would of been with her there. I will plan on going back for us to enjoy it together. As far as the beach wedding with the pool side reception it was picture perfect. I couldn't find anything wrong if I tried. The food was great and the service from the staff was flawless. Hats off to the training and team that has been assembled here. Lots of activities to do during the day and a small night life if you are interested. Thanks Secret's,see you soon!

Room Tip: Swim out pool room for privacy, or top floor for great view.
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  • Stayed: September 2013, travelled with friends
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1  Thank Brad O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

We came back for our first year anniversary and our expectations were set pretty high from our honeymoon last year. We had a few hiccups in the beginning but the staff made it up, so that way I have no sour taste in my mouth from the trip. I have to give a big thanks to Julio from the seaside grill who made our first dinner unforgettable; to Bernadino from el patio who was able to turn a bad situation into an amazing experience; to Alexandro, the beach concierge, who both years has made our experience amazing and stress free; to Fabian, pool concierge, who was always 5 steps ahead; to Juan who set up all our spa appointments and made our experience memorable with suggesting the beach massage(I recommended to everyone!!); Cece, the server at the pool, who took care of us better then anyone else during our stay; Alberto, who two years in a row has outdone himself on creating the best dinner experience and who makes it also a learning experience with his extensive knowledge of wines; to Andres, at the preferred club, who two years in a row is always a pleasure to chat with and amazing service; Hector, the concierge at the preferred club, who took care of us MUCH better then our own "private" concierge. The biggest thanks goes to the entertainment staff for their outstanding service and who make the experience fun and entertaining. Ferminator, Paulina, "Yanni", and it was good to see Bambi!!!!!! Hope he heels soon. If you havent been to this resort, you must! They truly know how to make you feel at home, and the food is amazing!!!! From the moment we walked in they took amazing care of us and I had an amazing anniversary! Thank you secrets maroma, and I'll see you again next year.
The only thing that made me frustrated was dealing with our private concierge Carlos. When we heard we had him this year we were excited, since some previous reviews had said he was the best. Our experience was much different. We felt that he was much to busy for us at times, especially compared to our concierge last year. We also had to stop enjoying our vacation several times to deal with things that were not done right. And the last thing is I felt like the moment we arrived he was already talking about our departure. To the point that we were avoiding going by his desk to not deal with him. We actually talked to other guests at the preferred club on the same building who were complaining about the same thing. I hate to complain about this but when we return to the same building I would rather have a different concierge.

  • Stayed: September 2013
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1  Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Our 1st time at Secrets Maroma and it was fare beyond our expectations and imagination. Everyone and we mean everyone no matter how small or big there position was went beyond and more in making our stay the best we have experience and stress free. We can not stop talking about it and we have others wanting to experience it. From our ride from airport to resort the first person to greet us Jesus it was unbelievable. They made you so welcome and you felt like royalty and family. There were so many staff we met that its hard to name them all. The cooks wait staff were awesome Raul the chef from the Asian restaurant did an awesome show and food was great! Reserve one of your nights to go there, trust me you won't regret it. Our romantic dinner by pool under the stars was breath taking, out waiter Raul was great and so friendly he made us laugh and took very good care of us.Breakfast was beyond you imagination, Daniela made and awesome omelet there was another lady but forgot her name she was great too. One staff I called her Glady's from a tour we took (VIP) not her name but she favored a friend of ours so we named her Glady's,her name was Daniela she was so sweet and very informative and greeted us as if we knew each other forever. Even though we declined she still greeted us and laughed with us when we seen later in our stay. Wished we would had taken advantage of offers, but that's the way it goes. Got coupons for spa but time was our problem with so much to do and see and the water was so breath taken you couldn't stop and get away from that scene,and activities that were including in our stay was great, the bed/canopy was $40.00, 8am-5pm was a big treat on the beach and the staff a 5 star and food to. A must to rent you won't regret it. Weather and water perfect. Drinks whether alcohol or not was 5 star. The staff all knew who we were by end of first day. Most spoke English well so no language problems to deal with. I can go on an on but let us tell you words can not give justice to what we have experienced in just a few days. I'm sure there are those who may disagree to some extent, because no place is perfect, but for us this was best trip we had, and we thought taking a cruise was awesome, no way now, we plan to do this again and hope to have more join us. We have something to look forward to next vacation. Thanks to all the Staff at Secrets Maroma, and we mean all of you for an awesome stay and for treating us like family.

Maza's from Texas

Room Tip: Higher floors so you can over see the resort and the ocean.
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  • Stayed: September 2013, travelled as a couple
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3  Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

Celebrated our anniversary. First time at all inclusive and we had a wonderful time. It was relaxing, with wonderful food. The entertainment team are super high energy all day everyday!! Highly recommend if you are considering an adults only resort.

  • Stayed: September 2013
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Thank recruiteracl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Price Range: £304 - £665 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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