We celebrated our 5 year anniversary and stayed September 29-October 6. We can't say enough great things about this resort. The staff, food, and beach are all fantastic. We stayed in Preferred club building 26 and loved our location. Our concierge, Carlos, was also wonderful. When our photo book from an excursion we went on arrived and it was not correct, (was another couple!) he went out of his way and stopped at the excursion site to pick up the correct one because he knew we were leaving the next day. LOVED Carlos! This is the type of service you receive at this resort. Tipping is optional although we wanted to tip everyone because they all work so hard and always had a smile on their face. We also rented the beach beds for a couple of days and loved our waiter Marco.
We tried all of the restaurants and loved them all. Wait times at Portofino tended to be the longest, but we just grabbed a drink and relaxed. Don't forget to make reservations for the Himitsu table. It was a great show! Again food was outstanding...
The staff is simply the best and really make you feel so spoiled. Nightly entertainment shows were also well done. The spa is also a must! It is beautiful and my massage was amazing.
The only suggestion I would have for the resort would be to invest in a few more pool rafts. I felt that there were not enough to go around.
I can't wait to come back and visit this resort again. It was beautiful!!!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen