My Partner and I have just returned from a 14 day stay at Secrets Maroma Beach, every thing is perfect for a relaxing stay in beautiful surroundings, perfect beach, the hotel is clean, the grounds are very well kept and the staff absolutely make you feel welcome and nothing is too much trouble! It is their "pleasure" to make sure you have everything you need. Our Concierge, Antonio, in block 16 was brilliant, anything we needed at all he would make sure we had in our room, booked and recommended a Mayan Restaurant in nearby Playa del Carmen for us and made a point of checking with us everyday that we were happy, thanks Antonio you were brilliant, so helpful, we couldn't find anything to complain about for him to sort out! the room we had on 3rd floor had beautiful sea views and of the grounds, was spacious and the bed was so comfy... Our package booked with Virgin Holidays was preferred club, it is worth noting that sea view rooms with preferred package are located nearer to the beach so sea views from floor 2 and above are good, you also get the benefit of the preferred club bar which is less crowded and noisy, Roberto the barman there is great. They have snacks available if you feel you want a night in from eating in the restaurants or something to drink and nibble before going to dinner. There are 7 restaurants, the only one we didn't think was great was the Chinese - we went for the teppanyaki which was good, but Maroma beach, either have a proper bona fide Chinese cook or send your chefs on training with Chinese Chefs as the normal Chinese restaurant food doesn't resemble anything you would expect.... that was our only grumble with the food, all the other restaurants were very good. Lunchtime there was the barefoot grill or the oceania or steak restaurant alternately offering a lunchtime menu or there was the buffet in the main restaurant daily, you certainly never went hungry! We too found that noise from corporate parties was a nuisance and agree totally with the review from Sandy H, Maroma Beach is a couples resort, most people are on their honeymoons or on a break from kids and noise or just want a romantic holiday, which Maroma is certainly the perfect venue to do this, unless they have corporate parties staying! please Maroma, you have the grounds and space - please build another pool away from the main pool, where corporate parties are not allowed! we were not affected too badly with noise, we found a quieter side of the pool to lay and sunbathe, but I agree there should be a protocol for all guests to follow with behaviour and noise levels, although we were not in the middle of all the shouting, we still heard it and it was irritating,.. it would be nice as well if the Preferred Club did have a seating area outside, rather than being confined to inside, its a rare treat to have evenings warm enough to sit outside for us? they have this in Secrets Montego Bay with its own preferred club pool and that did solve a lot of the noise issues as they have corporate parties as well, they mainly stuck to the main pool and bars in that area we were left in peace. On the whole though we had a lovely time at Maroma Beach, the staff made the holiday - Management we hope you appreciate how hard your staff work! the beach and of course the sunshine - thanks to our Virgin rep also, Grant, thanks for all your help - there are some great trips to do whilst you are there, we would recommend swimming with dolphins for sure, a dream come true for us! Playa Del Carmen is the touristy place to go for shopping, drink or meal outside of the resort, the shop keepers do pester you but they are respectful that no means no and leave you alone, you are approached by others asking you if you want 'anything else', but again leave you alone if you say no, the hotel will order you a taxi and will agree with the driver the cost for you, if I recall it worked out at about £10 - £15... would we go back, definitely!!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Prestigia, LoveHolidays, Holiday Gems, Hotels.com, Travelbag, Expedia, Booking.com, Southall Travel, Odigeo, Travel Republic (UK), getaroom.com, HotelsClick, Ebookers, 5viajes2012 S.L., Cancelon, TripOnline SA and HotelQuickly so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen