We recently spent 9 glorious days at Secrets Maroma Beach. After reading numerous reviews on Trip Advisor, I was expecting excellent facilities and service, and the resort definitely delivered. We dined at every a-la-carte and found them all to have wonderful food and amazing service. The breakfast buffet was very extensive including an omelette station, crepe station and smoothie bar. We never encountered line ups, no matter what time we arrived. Lunch options included the buffet as well as another restaurant down by the pool/beach (excellent wraps), and a walk-up grill for some grab and go treats.
What really sets this resort apart is the excellent service it delivers. All the staff were friendly and accommodating throughout. Not only were the servers and various concierges attentive, but we were so impressed by all the nice touches they delivered, like moist towels upon entering the restaurant (no hand sanitizer here), deliveries of pizza, fruit, and other various treats to your lounger on the beach or at the pool during the day. The entertainment staff was also great and helped the resort host special parties to celebrate both the Oscars and Mardi Gras.
The only minor complaint I would have about Secrets Maroma Beach is the Cafe. I only mention this because it was one of the reasons we chose this resort over others in the area since we'd very much enjoyed our latte's on the patio at the last all inclusive we stayed at. The staff would make my chai tea latte with coffee half the time, and the take out cups were incredibly small. Such a minor detail in what was just a glorious escape from what has been a long, cold Canadian winter.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
- Reservation Options:
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen