Long before we were even married, I started my research into the perfect honeymoon spot for my husband and I. After tedious hours of searching through reviews, I chose this hotel because it seemed to please nearly everyone! I rated secrets maroma with four stars, even though I had a five star experience, due to the fact that I think there are a few downfalls and areas of improvement.
Upon arrival, the bellman left our luggage at the front and told us this wasn't the VIP area for check-in. They gave us a slip with our luggage info and whisked us away on a golf cart and gave us a quick tour of the facilities. We checked into the resort with no timeshare/vacation nonsense that I've read a few people mention. However, I did find it peculiar that even though we were in the system, they still wanted me to email them our travelocity confirmation. Hmmmm, not sure what that's about.
After check-in, we were escorted to our room and met our concierge Rogerio, who proved to be very sweet and always made sure to say hi whenever we walked past his desk. That said, I don't feel like he really did much other than occasionally fill our mini-bar and coffee. It's not his fault, I just don't understand what the job is really there for. Speaking of the mini-bar.....kinda a joke. We did like the fact that it had some snacks and mixers, but each day they only supplied three mini liquor bottles: 1 jack, 1 bacardi and 1 finlandia. I'm sorry but we enjoy cocktails on the balcony and that doesn't seem that generous for two people for a day. On that note I'll adress......
*Even with the hefty price-tag this resort carries, I felt they still tried to nickle and dime you. We thought about getting a couples massage but we were quoted $285 for 50 minutes. I'm no tight wad by any means, but I get 60 minute deep tissue massages where the masseuse comes to my house for $60. I understand people will pay this because they want to spoil themselves, but I have principle, and I won't get gouged just because I'm some sucker on vacation. Also, the resort credits are a joke, they give you $40 worth of wine credit but can only use them in $10 increments. Same with the spa, $40 off each overpriced treatment; there is no combining your coupons.
*Wine marketing trickery: Whomever does the marketing here is a bit of a genius. All wine lists provided at the restaurants show price by bottle, leading everyone to believe you can't get a glass of wine as part of the all inclusive. I caught on after buying two bottles and began to order a glass of cab or merlot, etc (not by name, just "can I get a glass of cab"). My husband was very skeptical but alas, no charges. Don't fall into the bottle wine coupon crap, it's just a way to get more money from you.
*Lack of spirits/wine/booze after 5.
We thought it was rather peculiar that the bars close down around 5pm. At that point you need to start doing some investigative journalism (ha). We called room service to see if we could get a few extra mini bottles for our room and were told they didn't have them. It wasn't until after we talked to the concierge the next day, that we found out that they will deliver shots and mixers to the room. We definitely took advantage of that, but made sure we tipped as you would do at the bar.
Oh mylanta! We come from Arizona and know a good heat, but this was unreal. The only comfortable spots, climate wise, were inside the room ( AC cranked to 72) or right at the beach. We participated in many activities around Sugar Reef and were so extremely sweaty and uncomfortable. Just stay near the beach and you'll be fine. Once the sun goes down, the weather is absolutely perfect.
*NO SEALED BATHROOM DOOR: If you weren't comfy hearing your partner use the bathroom before, you sure learned how to.
*LUNCH AT THE BAREFOOT GRILLE SUCKED.
*NOISY AT TIMES: We were actually impressed that we couldn't hear the neighbors through the walls, but we definitely could hear the maids rolling heavy carts early in the morning. Also on one occasion, the wedding DJ at the gazebo was playing the music so loud that we had a hard time watching a movie in our room.
*There was a bit of inconsistency with the food in the resort. We had some meals that were amazing, and then there were meals that were really not good. I think the chefs need some better training.
*The Preferred club in itself is pretty much a joke. The only thing that made it worth while was that it gave us a better room. The food served in the preferred club is the same every single day, and none of it was really that good. Room service was better.
*The entertainment here really made the trip for us. I feel like this particular resort is better suited for people who want to meet others and participate in activities and shows. We spent our fair share of time drinking by the beach and reading, but that would have become boring if that's all we did the whole time. Off the top of my head, we participated/attended in the following:
body sculpting workout class
ping pong tournament
desires dance club
The entertainment staff is a riot and we actually got to know a few of them pretty well. Fermin is an absolute riot, Sasquatch (fernando) was our gentle giant, and Diana was the sweetest thing around. If you put in the effort to have fun, you will be rewarded with people who do the same. I can't say enough about the great staff; it wouldn't be the same without them.
The ROCK SHOW was sooooo much fun. People need to realize that these performers are obviously not legends, but they put on a great production and they had us all out of our seats dancing.....I'm not kidding!! The male rock show singer and the guitar player blew us away.
*FREE WI-FI: Sure it was a little spotty here and there, but it's free and frankly...GET OFF YOUR PHONE AND LIVE LIFE.
*AMAZING BEACH SERVICE: I could tell that they were working really hard, but they were still very friendly and deserved every tip they earned.
*BORDEAUX: I'm amazed at the negative things said about this restaurant, as it was our favorite restaurant experience. Our waiter was so fun and humorous and the food was stunning. We had lobster bisque (which I will admit is different than normal), filet and lobster. We melted.
I'm sure I could keep going but this is probably getting excessive.
We just wanted to say that we had the best honeymoon here and that we met some really wonderful people. It was very special.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen