My husband and I just returned from our honeymoon. For the most part this is a great resort. As everyone else states, the staff can't do enough for you. Our concierge Mar, was the best! Everyone was always doing everything in their power to make sure that your stay was perfect!
We were in building 17, which had amazing views of the ocean. I had read reviews telling us to ask for a second or third floor room, as opposed to swimout. If you want views, do the same, however, the swimout looked pretty cool, and at times we were wishing we went that route. There is much less privacy, however.
The one thing I need to point out is, that although the food is good, it is over-rated, I believe. The Italian restaurant was our least favorite, and mexican was our favorite. The service at all restaurants was great, however! We did have an amazing meal in Playa Del Carmen at LaCasa De Agua!
Also, the beds weren't that great. I think it is time for new sheets, some of them were worn, and ready to be tossed out!
I do have to say, thanks to a review, I emailed the resort and asked not to receive the time share presentation. I received an email back telling me that they would do everything in their power to make sure we didn't get one, and we didn't!
We did stay in preferred club, worth it alone for the private bar! The bartenders there are great, it was a nice place to hang out before dinner and mid-day, during the rain.
The people at this resort are the ones that make your experience so amazing. We did tip, but no one is looking for a tip, they are truly just happy to help!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen