We stayed here for 7 nights following an enjoyable but fairly exhausting tour of Mexico, Belize and Guatemala. Relaxation was immediate. The unlimited all inclusive was so welcome as the service was amazing. All staff are so welcoming and make you feel special as the other reviews have mentioned. I will just try to add a few comments that may be helpful.
Beach - beautiful turquoise waters fringed by soft white sand. Cleaned of seaweed and debris daily by hotel staff. No hawkers. Lovely walk to the headland. Lots of activities for those inclined.
Pools - on long infinity pool looking onto the beach with a little vegetation in between. This backs onto a larger pool with swim up bar. Floats are available so no need to take an airbed. Plenty of loungers and towels. Pool/bar staff on hand immediately to serve your needs throughout the day.
Hotel - approx. 40 minutes from airport. A bit bigger than I imagined however plenty of room and did not feel overcrowded. The gardens are gorgeous and I loved observing the local wildlife (iguana and mischievous coatimundi)
Restaurant/Bars - all food and drink was of a high standard. Our personal favourite was Portofino (Italian). If like me you like your fish well cooked, I would recommend you mention this when ordering as they tended to serve is rather undercooked for my taste. The house wines are all lovely and are included in the package so it is not necessary in my opinion to pay extra for more upmarket brands. No table reservations are generally required and if you turn up before 7pm you will usually have your choice of eating inside or out. At busy times, you are given a pager and called when they are ready for you. This works extremely well and we never had to wait more that 15 minutes anyway.
Entertainment - there is a theatre stage which hosts a different live show every night. You can also watch a box office movie on the big screen . If you are not keen on live shows etc, I don't think you would know they were going on . We certainly didn't hear any noise from the restaurants or our room (2347) which is fairly near the main lobby complex.
Rooms - I would recommend you try for an Oceanview suite ( I think these are mainly on the fourth floor) however those looking out onto the tropical vegetation, also had a lovely view. I personally don't think the swim-out rooms would be for me as they are on the ground floor (so with the exception of those on the beachfront), you cannot see the ocean. The swim-out pool also tended to be in the shade for much of the day and were not private as shared with the rest of the rooms on that floor (I'm guessing 8 rooms).
My only gripe (and this is seriously minor) is that the mini bar is only stocked with soft drinks and beer. We asked our concierge if we could have wine or spirits in our fridge however you have to call room service for these; this said, it is 24/7 but not quite as convenient as a few miniatures in your room.
In summary, we feel completely spoilt. We have travelled and had the fortune to stay in many 5 star hotels - this rates as one of the best in my opinion.
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen