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“Incredible Beach Outweighs the Few Negatives”

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Secrets Maroma Beach Riviera Cancun
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersSilver level
Reviewed 19 July 2014

If, like us, you prioritize a great beach above almost all else, Secrets Maroma Beach will occupy a spot on your go-to vacation spots in Mexico. We just returned from a 10 day stay at SMB July 8 thru 18. We go twice a year to an adults-only resort in Mexico. Having gotten tired of rocky/seaweedy beaches, we decided to spend about 1/3 more than our typical budget and try Secrets. Mission definitely accomplished! We spent more time in the ocean on this trip than on the last 10 put together, due to the excellent quality of the beach and water. The hotel puts a lot of effort into policing the beach and it shows. Little seaweed, lots of walkable beach in both directions, unlimited towels, great beach drinks (really!), marvelous scenery, lots o' cabanas, and comfortable beach chairs with pads make their beach the best we have seen in Mexico. The hotel also scores well in the food category. We are trained to want decent, not great food...just so it's not terrible. SMB serves really good food at all but the Mexican restaurant. We thought the French restaurant was particularly good along with the breakfast and lunch buffet restaurant...consistently good quality that even foodies would appreciate.
Negatives: There were some, but definitely did not outweigh being on the best beach in Mexico:
Nighttime entertainment sure could have used a live band/dance option. We have gotten used to being able to sit outside, hear a live band after dinner, smoke a cigar and dance type of venue. Adults only resorts like Valentin and Excellence Riviera Cancun just to mention two, have those options and we look forward to that. We asked about SMB nighttime nighttime music before we went and yes, they do have it. However, the venue is the hotel lobby/bar and ends around 9:30-no smoking. We also found our room and the resort in general to be borderline warm at night. Being from Fort Worth, we appreciate and enjoy GOOD air conditioning. We were also really surprised at the wedding party/honeymoon-heavy emphasis at SMB. As mentioned earlier, we had to really dig down deep into our pockets to pay that 1/3 more for this resort compared to say El Dorado or Excellence. To pony up that kind of fundage caused us to assume that we'd run into a mostly 50-60 crowd at SMB-definitely not the case. We guessed the average age at SMB at about 35. This resort has a significant number of the 20 and 30-something entitled, Daddy's Money crowd-most of them taking part in a destination wedding that they are most definitely not paying for. All of this makes for an atmosphere that is not necessarily positive. We are in the 55-60 demographic and some of the entitled, immature behavior we saw from young adults was a turn off and reminded us of the old days going to places like the Oasis on the hotel strip in Cancun.
I'll finish with a couple of other positives...room service was always fast and reliably good. We also enjoyed the balcony that seemed to be in each room. We spent lots of romantic evenings on our balcony, listening to our own music (quietly) and smoking while looking at beautiful moons. We will continue to go to SMB, but we will also continue going to other adults-only resorts, depending on budget, time of year and mood.
One last thing... for the first time, we utilized Mitch Toren from TripGuy.com. We were most satisfied with his expertise. In particular, we appreciated private transport that he arranged through Lomas Travel. On our return flight, the driver escorted us in and walked us through the check-in. We felt like VIPs and never had an easier check-in at the airport. Mitch is already booking our return in February!

Room Tip: Request an upper-floor room to see the nice view of grounds and ocean
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
10  Thank JeffnTammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 21 July 2014

Dear guest,

Thank you so much for the review!


Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,875 - 4,881 of 12,193 reviews

Reviewed 19 July 2014 via mobile

If you're looking for sugar white sand, turquoise green/blue waters and exceptional service to boot, look no further, secrets maroma is your place!

Kudos to the staff:
Fabiola (concierge)
entertainment staff:
oscar (tennis pro)
Israel
Ivan
Fermin and the rest of the crew.
Victor (waiter)

Mil gracias!!!
John

Stayed: July 2014, travelled as a couple
6  Thank Hoodstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,

Thank you so much for the wonderful review and five star rating! For a momment we tought it was a negative review, so glad it isn't !

Looking forward having you back!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We have just returned from our honeymoon at Maroma Beach and cannot praise it enough. Like a lot of people I read lots of reviews to find out more about the resort and I haven't reviewed anything before but this resort definately deserves the praise. It was the most amazing, gorgeous, friendly resort. The staff couldn't do enough to help you, the food from every restaurant we tried and the room service was great ( and I'm quite fussy). Our favourite was the El Patio. The beach is beautiful like a postcard and the beach cabanas are well worth the £30 hire charge. We had a swim up suite which was gorgeous. There were a few wee bugs in the water but it didn't put me off using the pool (and I hate beasties). Every member of staff was so friendly and made us feel so welcome. I can't recommend Secrets Maroma Beach enough!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank RDQ2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,


Thank you so much for sharing your experience! We will make sure to thank Rafael for his wonderful service! Please keep our contact information and notify us when you are ready to return!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

We had a group of 11 people for a 40th Birthday celebration at Secrets Maroma Beach Riviera Cancun and it was the most amazing trip ever. The staff was top notch . Our Main concierge was Rafael Cordova and he went above and beyond to make sure we were treated like royalty. I could go on for days about how perfect this place and the service they provided was. You wont appreciate it until you experience it first hand for yourself. Cant wait to go back again soon. Thank you Rafael and all your staff for making this a wonderful trip. See you soon.

Room Tip: I dont really have any real tip other than bring a bunch of small bills (had trouble getting change...
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank chris t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,

Thank you for sharing your experience and we will make sure to thank Rafael for his wonderful service.

Please notify us when you are ready to return!

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

We stayed at Secrets Maroma for an unbelievably luxurious six nights and seven days. The service provided by the employees was the best I had ever experienced. The food was exceptional! Our ocean-view room was the ultimate, and they stocked it daily with food and drinks!
Everyone who worked here was so kind and went way, way above and beyond to make our vacation a trip to paradise. I thought service like this was just for the rich and famous! Although I loved everyone there, I did have a few favorites. Humberto, Fernando, and Marco were just as sweet as could be and have hearts of gold. Ivan and Isreal from the Entertainment Team were awesome, and cute too:) The concierge for building 16 is an angel and always willing to help. All of our waiters were exceptional, and I wish I had wrote down all of their names, but Oswaldo from the French restaurant was fantastic!!! We miss everyone already and can't wait to go back. I'm not even interested in checking out other resorts in the area; there's no way to top this one! Thank you to each and every staff member there.:)

Room Tip: We had preferred club ocean view. The ocean view was definitely worth it!!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
10  Thank MsAlison1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,

Thank you for the comments and we are very happy to see you've enjoyed your stay! Please send us an email when you are ready to return home.

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

We just returned from Secrets Maroma Beach. There are really no words to describe the experience. The location itself is breathless. Add to that the resort and the outstanding staff that caters to your every need and you have a trip of a lifetime. That's what we had at Secrets MaromaBeach. We will be planning our return trip.

Stayed: July 2014
5  Thank Aguilar2063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,

Thank you so much for the lovely words! Our favorite part of your review? When you mentioned you will be coming back!

Please send us an email when you are ready to return.

Sincerely,


Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

My husband and I have been travelling to this area for over 20 years, and this is by far the BEST resort we have experienced. All inclusives can be tricky, with limitations on what liquor is available, dining, etc. Secrets had several beer choices (even Bud Light, if that's your thing) and top shelf liquor. The food was good but I wouldn't put it in the "fine dining" category - it is still Mexico so you need to be realistic - it is not going to compare to a nice restaurant in a major U.S. city. Our favorite was the breakfast buffet - anything you could imagine for breakfast, fresh fruit, omelette bar, mimosas, etc. And you are in and out in no time so you can get on with your day. We sprung for the beach-front suite and it was worth every penny. Beautiful views of the beach, quiet, and the rooms were so clean and nice you almost didn't want to leave. Not to mention the concierge made sure our mini-fridge was stocked every day with what we like to drink (Corona, waters, OJ). The main attraction is the beach - it was simply the most beautiful beach we've seen in Mexico. Even over a holiday weekend, we were always able to find loungers and a palapa available (same with by the pool). We saw lots of beautiful birds, iguanas and "coatimundis". The service was impeccable and everyone was extremely friendly and accommodating. We will definitely return to this paradise!

Room Tip: The "preferred club" buildings are best situated in the resort if you like being close to...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
11  Thank Brenda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this reviewResponded 19 July 2014

Dear guest,

Thank you so much for the wonderful review and five star rating! We are very happy you ebjoyed the beach and can't wait to have you back!

Sincerely,

Romina Pizzuti
Social Media
Secrets Maroma Beach
info.semrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
Price Range: £297 - £670 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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