I just returned from my 2nd trip to Secrets Maroma Beach. We scheduled at last second so the prefered club rooms were all that were available, extra money...But being that our first trip was so amazing, I didn't blink an eye at the extra $. It all started very badly. Our flight landed early that morning so we were there by 11:00am. They scooted us off to the perfered club, our rooms were not ready. So we went to eat lunch, hopefully rooms would be ready after. We returned to the club, were told they would be ready in an hour. They did not offer to any other amenities so we could at least get to our luggage and grab swim suits, we were told to wait. During this time I saw 5-6 parties come through and their rooms were available which did not set well with me or my party. My sisters room was available a little after 2pm, arrangements were made to send my luggage up to her parties room and mine would be availabel shortly. We dressed and went to the beach. At 4:30, I came from the beach, still, no room. This is when I became irrate with the check-in manager and yes, I did create a stir. Needless to say, I was in my room 10min later, with my luggage which she brought up herself. They did try to sooth the savage beast and offered me a complemintary beach cabana for a day which I did enjoy, so much I reserved one for the next day also thanks to the Beach Conceir Auturo--who was fantastic and very attentive. The spa treatments were wonderful, I can't complain at all about the food. The prefered club was disappointing, Upgraded mini-bar--airplane bottles of rum, vodka, and jack. pringles, and m&m's. There were no perks actually for the extra money. Entertainment staff were also disappointing. Very friendly the 1st time I was there, not as personable this time. One thing I really enjoyed the first time was the atmosphere of high quality but...comfortable surroundings. But changes are made everywhere you go, some good , some not as good. After the 1st wasted and yes I feel they wasted my first day for me, I had a very relaxing vacation and yes I will visit again but I will NOT book the prefered club at the cost... and internet,,,your phone will Not stay hooked up for any length of time so don't even go there
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Southall Travel, LoveHolidays, Ebookers, Hotels.com, Holiday Gems, Prestigia, Expedia, Priceline, HotelQuickly, TripOnline SA, getaroom.com and Cancelon so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen