Check in- At drop off we were immediately greeted and carted off to the preferred club section. EVERYONE was polite, helpful, and genuine. Dolphine checked us in, set up our honeymoon package, and introduced us to the preferred club lounge. Where we had our first exquisite margarita of our stay ( use only fresh pressed limes!)
Room- Amazing. The marble and stone everywhere was gorgeous. The design of the room is excellent and the ocean view from the room is amazing. The cleaning staff comes twice daily to clean your room, then to turn down your bed for the evening. It was actually very nice to come back to your room and always have a freshly made bed. The do not disturb system that disables your doorbell and lets the staff know you don't want to be bothered will come in handy. The room was spotless upon first entry and the staff keeps it this way your entire stay.
The food/restaurants- The restaurant choices you have for dinner are excellent. The portions are small yet delicious. You are not buried in large plated meals that satisfy the eye and not the palate. Being an all inclusive we did not expect to be wowed by the restaurants and they ALL wowed us. Lunch by the pool in a cabana does not get any better. Your breakfast options in the main dining cafe are excellent. There are a world of options available for any ones tastes. There are also continental breakfasts spread through out the resort to give you further options.
Grounds- Perfectly groomed and beautiful. There are a diverse amount of wildlife living on property. We appreciated the staffs appreciation and care for the wild life that lived on their grounds.
Staff- Courteous, helpful, and extremely professional. They will help you with whatever you ask and they will do it with pleasure.
The Bars- Every single bar offers top shelf alcohol and only top shelf alcohol. The bar we enjoyed the most was BARacuda . The staff was very fun. We always walked away with the perfect margarita in hand and a smile on our face from interacting with all of the staff. While there look for a bartender by the name of JUSTO.From day 2 to day 8 whenever in the pool/beach area we exclusively ordered from him. Ask him for a "Katie", and you will have a new and only drink of choice for your entire stay.
Beach- One of the best beaches in Mexico. Gorgeous and huge! Also very well groomed.
Entertainment Staff- LOOK FOR THESE GUYS/GIRLS AND GET INVOLVED WITH WHATEVER THEY ARE OFFERING. When your not relaxing at the pool or on the beach, find where they are because fun will be going down. They all have great senses of humor, and make the effort to remember who you are. The "Ferminator" and Jordan always did a great job at MCing the shows in the theater. The nights that shows are offered in the theater definitely check them out. The entrainment staff and the outsider entertainer they bring in, do a great job to entertain you. We were chosen to come on stage for the "Newly Wed Game" and had a hilarious time. If you not that athletic don't worry, take part in the games and just have fun. Ivan and "Mexican chocolate" always did a great job at each event with guests.
I think we narrowed down the key points when looking for a resort, or at least that's what we were looking for. If there are any other gaps we did not fill with our review, wewould fill them in with an excellent review.
We loved our honeymoon here. We last track our days and were caught up in the moment and experience Secrets Maroma offered.
-Shane & Kate
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen