We just came back from our vacation at El Dorado Maroma on April 15. When we first got to the resort at 11:30pm, they told us that there is an issue with hot water in some rooms therefore they are moving us to the sister resort, El Dorado Royal. We didn't like this at first but we had no choice but to accept and I'm glad that we did!
The room they gave us was at the new section of the resort called Casitas and it was a presidential room with an ocean view and private infinity pool in the balcony! We stayed there for two nights until they had a room available at Maroma and moved us back. Because of the situation, they upgraded us from the Mi Hotelito room to a honeymoon suite with an amazing ocean view! and gave us $200 resort credit to be spent for any services offered at the resort including the spa wich we used it for. So we got a pretty good deal thanks to the staff at Maroma.
El Dorado Maroma resort has only 72 room and it's very small compare to Royale and Casitas but the service is number one. Staff are the friendliest people I have ever met in any vacation. The food quality is number one but there is not much variety. Two restaurant only for breakfast and lunch and two A la carte (Italian and asian). The rooms are extremely well maintained (they cleaned our room once in the morning, once in the afternoon and once at night when they put chocolate on our pillows!)
Daniel at the spa is one with the best attitude and most smile on his face. Every morning before he starst his job, he comes in to the restaurant with a smile and says hi to everyone and then he starts his job by giving 5 minutes complementary massage at the beach. If you like the massage (We did) you can book him at the spa for a nice 50 minutes massage at the sky massage place on the beach...
The beach is one of the best in Playa Del Carmen area. There is always a bed available even when the resort is all booked up.
There is a free shuttle service from the resrot to Playa Del Carmen on Wednesday noon if you want to go to the city and shop or eat. (I highly recommend it!) Make sure you sign up for it so they would have room for you on the van.
The only minor issue I have with this resort is the mattress. It was way too hot and I was sweating all night long even with the AC on. I think it's because of the plastic covering under the sheets.
All in all, think of this resrot as a big spa. They pamper you and take care of you from the minute you step in the resort until you leave. If you want a relaxing vacation at a very quiet place, choose this resort but if you are used to nightly entertainments and lots of activities, buffet style food and big pools then this place is not for you.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort