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“Cannot wait till next year”

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El Dorado Maroma, by Karisma
Ranked #3 of 6 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Reviewed 30 April 2011

This was our second year in a row we vacationed at the Maroma and it was fantastic just like the first time. The service was first rate, with waiters remembering us from the first year, special mention to Reuben, Fernando, Aerelio and Gaby who made every meal special. Our room was upgraded to the presidential suite, which was beyond fabulous. The concierge staff went beyond expectation, the were friendly and always helpful. The meals were all excellent and the mango margareta's were to die for. Now the beach was awesome, we just soaked up the sun during the day and in the afternoon we read our books in the beach beds covered in shade. 10 days of total relaxation... cannot wait till next year.

Room Tip: The beach is awesome
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  • Stayed: April 2011, travelled as a couple
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Thank daneal1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,485 - 3,491 of 4,193 reviews

Reviewed 29 April 2011

Looking back on a recent visit (first time in Mexico) the overwhelming memory is one of a relaxing, calming experience in wonderful surroundings - especially the amazing beach. It is rare that I visit a holiday destination and am genuinely sad to leave. I can say that without exception the staff were warm and polite - EVERY person we met when we were wandering lazily around the impeccable grounds or pristine beach would say 'Hola' with a sincere smile. The service we experienced was first class. If you like a quiet, relaxed and 'unstuffy' resort, this hotel delivers. We had some minor gripes - our original room was in a noisy location. It wasn't problem at first because we weren't sleeping so well anyway with the jet lag of our 10 hour flight, and I reckon if the beach and facilities of the hotel are as they should be, you don't spend much time in the room anyway. When we eventually got fed up with the noise (construction work next door to room 107), this was rectified and new rooms provided promptly, politely, and with characteristic willingness to please. Thank you.
On occasions, some loud guests were an annoyance, but that's not the hotel's fault.
The food quality was excellent at breakfast and lunch, but more variable in the evenings.
The relatively remote hotel location was worth it for the peace and serenity achieved.
A fantastic experience, in a highly recommended hotel - would love to return!

Room Tip: Mi Hotelito rooms are older & rustic
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  • Stayed: April 2011, travelled with family
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Thank MossMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2011

We stayed here for a long weekend over the Easter holiday. This was our first trip to the Playa del Carmen area and the EDM was amazing! We were booked into the Mi Hotelito room, but were given a 4th floor honeymoon suite with an amazing ocean view. The room was very comfortable and well appointed. As others have pointed out the 3rd and 4th floor rooms have the best ocean views. All of the staff was extremely friendly and always accommodating

We enjoyed both the Sabores lunch and the Pepitos lunch (the BBQ day was our favorite), it just depends on what you were in the mood for (Pepitos is more buffet style so can be faster, while Sabores is a la carte). I agree with previous posters in that the dinners were the least enjoyable meal, but this was also due in part that the breakfasts and lunches were so good. We were stuffed by the time dinner came around. We ordered room service a couple of times(breakfast and late night snacks) and it always arrived within 30-40 minutes of ordering.

We spent a lot of time at the Sabores pool. We were always able to secure one of the beds and we did not wake up at the crack of dawn! I guess it just depends on the luck of the draw. The pool service was good, we had no trouble with the flow of drinks! The beach is very pretty. It was a bit windy a couple of the days, but that's mother nature, not the resort. There are plenty of chairs, and the beds were taken or "reserved" pretty early in the morning. We did not really spend entire days at the beach, we just stopped by for an hour or two at some point. Sometimes there was a bed free, sometimes there was not. The beach butlers also kept the drinks coming!

We had no trouble with being solicited for the vacation club or excursions.

I am so happy that we had the opportunity to stay at EDM. It was so comfortable and relaxing! I hope to return soon!

  • Stayed: April 2011, travelled as a couple
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1  Thank farrlynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2011

Just returned from our trip yesterday at El Dorado Maroma, once again very, very, impressed. I have vacationed to Mexico each year for the past 10 years, and this resort is by far the best one ever. The location is nothing less than heavenly, the food was incredible, and the staff are now all part of my extended family. There is nothing at this resort that is not possible. All you have to do is ask, and maybe smile a little. If you dont smile, each and every one of the staff will smile for you. There you will find beach butlers ( Paulina ) to take care of your every need, bartenders that will make you laugh, ( Antonio and Carlos ) and Carmina the concierge that will make the most of your stay. We were even greeted coming and going at the entrance by all of the department heads, and even by the General Manager of the resort. My only complaint is that my stay was only for 10 days, and that I had to leave paradise.

  • Stayed: April 2011, travelled as a couple
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Thank ColoradoBentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2011

This is not the worst resort I've been to, but it's far from the best. Like many other reviewers, I found the food to be mediocre. Far away from upscale, let alone gourmet. The best thing about this resort (by a long way) is the beautiful beach. It was hard to enjoy, however, since the wind was awful for our entire 7 day stay.

The Good:
-Most of the service staff (bartenders and butlers) are friendly and work hard to serve.
-Room service saved our stay. Service was timely. Food quality was generally better than the sit-down dinners.

The (Almost) Good
-Papitos restaurant (breakfast/lunch only) offers reasonable fare for buffet-style, though the variety is a bit slim. Lunch entree is different each day, but most everything else is the same.
-Mio (Italian) restaurant has a couple of good dishes, but execution is spotty.
-Pacing on the meals is about right. It feels a bit slow, but you're supposed to be relaxing, right? As noted in other reviews, drinks are often a bit slow at the restaurants.

The Bad:
-While wind can't be controlled, event planning and resort layout could dramatically reduce its impact. Apparently, this has not been considered.
-The Kiyoko (Japanese) restaurant can be skipped altogether. The sushi and tepanyaki preparation was sub-par (go to any chain in the U.S. - you'll get better food). Everything else was either bad, or very odd in an unpleasant way.
-Tipping the wait staff seems to be EXPECTED everywhere - not just for exceptional service. Be prepared with plenty of cash.
-The Spa's services are very limited. If you want to be pampered, find another resort.
-If you like to take baths, pay a lot of attention the room you pick. Many of them have showers only. The website is not clear about this, even when you know already know it. We had to triple check the descriptions before we figured out where this lack of a tub is indicated.

The Ugly:
-Constant pushing (hard-sell) of both the Membership Program, and Tour bookings. This got old quickly. We had to get almost belligerent before it stopped.
-We had several maintenance issues with our room. On our arrival (Sunday), we found that our sliding door wouldn't lock - and being on the first floor, this trapped us in our room the first evening we were there. Despite both personal assurance from the staff, and 4 calls over several hours this did not get fixed until the next morning - 16 hours after we reported it.

The Atrocious:
-Candlelight dinner on the beach (extra $)...this was a painful experience. Imagine sitting in front of a sandblaster, trying to eat overcooked and tasteless food. Apparently the owners bring people in from other resorts to "enjoy" this experience. You could not have paid me enough to try again. Save your money.

Other items to note:
-All of the "nightlife" at the resort is at Rick's Bar. This is on the second floor of it's building, up two rather long and steep staircases. Anyone with mobility issues will have a difficult time of it, or have to skip Rick's altogether.

  • Stayed: April 2011, travelled as a couple
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4  Thank yosPhelium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Guest Relations Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 12 May 2011

Dear Valued Guest,

On behalf of the entire management staff at El Dorado Maroma, we would like to thank you for sharing your valued feedback with us on Trip Advisor. Your comments have been discussed in great detail in order to identify where immediate improvements can be made. It is very special when members of our staff are recognized by our guests and we highly appreciate you bringing their efforts to our attention. Your praise for our bartenders and Butlers will not go unnoticed and we are very happy that they assisted you with the enjoyment of your vacation.

I’d like you to know that your comments concerning our food and beverage services are being reviewed by our Food and Beverage Manager and we are very sorry that Kiyoko did not live up to expectations; we can assure you improvements in our variety and execution of our dishes will be improved. It is very disappointing to hear that you experienced quality issues with our service and your room.

We understand that effective communication is key and we are currently working on improving our lines of communication, both internally and with our respected guests. Once again thank you for your review, we hope that you will give us the opportunity to host your vacation again and show you firsthand the improvements you helped us to achieve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2011

My husband I went to El Dorado Maroma for a long weekend just to reconnect and get rid of life's stresses. We melted from the moment we arrived. As other travelers have said, the service is unparalleled. Each staff member makes you feel as if you are the only guest.

The rooms are incredible. Never have I stayed in such a comfortable well appointed room. We recommend the infinity plunge pool suites, but try to get at least on the third floor to a) have an ocean view, and b) have a little more privacy.

There were always available chairs at the beach and pool, but the pool and beach beds to fill up. We were on the beach by 8 am each day and did not have a problem.

The food was incredible, but I have to agree with another traveler that the main dishes in the Italian restaurant left a bit to be desired, but the pasta course made up for it. Quality food is important to us on vacation, and we were very pleased with the variety and taste. Also, don't be afraid to make off-menu requests from room service, they were happy to oblige.

Finally, there really is no night life, save for Rick's Bar, but we actually enjoyed having dinner then enjoying our room.

Overall we could not have asked for anything else and are looking so forward to returning as soon as possible.

  • Stayed: April 2011, travelled as a couple
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Thank FoodieBeachGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2011

If you are looking for a secluded adult resort away from other hotels this is it. You have the added benefit of a full line marina next door if you want it. The food was great and the staff anxious to please. Absolutely no complaints from any of the customers during our stay. Would recommend it to couples over 40 who need to relax and enjoy the beach and fine dining.

Room Tip: All the rooms are great so pick by price
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  • Stayed: March 2011, travelled as a couple
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Thank TheFranticDancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
Price Range: £285 - £821 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

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