On Nov 12 -19, 2011, my husband and took our 4th trip to EDM. The service is excellent and the beach is breath taking. After 10 years of traveling, it has become number 1 on our list. It would be hard to beat this beautiful resort.
The only issue I have as an exotic member is making reservations and room assignments. On our May 2011 trip to EDM, we reinvested into the updated jewel program with new perks. When scheduling our Nov 2011 trip, I made several calls to the reservations department in Florida. After waiting 2 days,I was told no "royal suite" was available the week we wanted. I was assured I would receive all the royal emerald benefits with our infinity pool suite due to the unavailability . When the confirmation call was made a week before our trip, I confirmed that these benefits would be available to us. This became different when we arrived at the resort. We were told since we booked a sapphire room we only got those benefits. While at the resort, I expressed my frustration with this situation with the staff of exotic travel. I was told this was an on going problem and that an emerald room was available and it should have been offered. I was given an email address to contact exotic travel at EDM directly to make any future reservations. We did not have this problem on previous trips before changing from platium membership to the new jewel program. We hope that this situation is resolved quickly so we can feel positive about our investment and not be disappointed.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, TravelUp, Hotels.com, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort