I stayed at the Dorado Maroma 2/21-26. They made a mistake about our arrival date, but were great and gave us a much better apartment, which was lovely and new. Unfortunately, there was no hot water during our stay. I called the concierge or front desk each day to have it fixed, but it was not addressed until our check out. Our next door neighbors said that they had to run the water for 30 minutes before they had hot water. There were some ants in our room too.
The Italian and Asian restaurants were good. Our servers were fantastic. Room service food was pretty good, except the food was usually cold by the time it reached us. The server forgot items a few times, but took an hour to bring the simple items (like coffee or muffins). I called for additional beverages in our room a few times, but they often never delivered the items.
The beach and pools were good. The beach beds were great. I liked that the resort had a relaxed vibe and the grounds were well maintained.
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort