We recently spent 8 nights at EDM. It was our 6th trip there for a reason - Yes the resort and facilities are breath-taking.....but its the staff that puts this resort way above any other. I have traveled in germany, austria, switzerland, roatan, bahamas, jamaica and many places in Mexico. NEVER have I been to a place that truly make you feel like royalty like they do at EDM. There is no request too big or small. Every employee truly acts like they LOVE their job. Companies in the US should look to this resort for the true definition of customer service.
Customer service starts at the top and its obvious that Jose Portacarrero - GM - has done an incredible job with the staff. One of the nights there was a storm offshore with a lot of wind. The next morning there was more seaweed on that beach than I have ever seen..feet and feet of it...in and out of the water. As we are eating breakfast we look out and counted 45 employees out on the beach with rakes, shovels, trash bags picking up seaweed. Many were in the water in their clothes. Im talking about someone from every department in the resort. There were people from food service, bar service, housekeeping,security, entertainment team, spa services, waiters, reception personnel, administartive personnel ALL picking up seaweed. They worked over 3.5 hours and the beach was perfect again. And the entire time they were out there service at the resort never missed a beat.......I have never been so impressed by true teamwork in my entire life.
Now ..to the resort....The beach is incredible...soft,white, cool sand - never feels hot even in summer....water is calm and very clear. No rocks/ no coral/ no need for shoes. You can see your feet as far out as you want to go. we take our snorkel gear when we go and always see lots of fish between the reefs. we also saw 2 huge starfish this time as well.
There are no chair , beach bed or towel games at EDM. As you will see by the pics I post..chairs and beach beds are always plentiful. There are no corny bracelets to wear , no monotonous buffets and no reservations required for meals.(They do have 3 theme nights you can attend where you can make reservations to attend ). Waiters are fabulous ! Thank you JONAS and VITAL for always taking such great care of us. Our meals were awesome ! We miss you! Samara and Rosy - your smiling faces make us happy. David and Jeremias - always friendly and wanting to please.
we had room service 3 different nights. If you dont want something off the menu- just ask. They will make it happen.
Beach Butler service was phenomenal. Never did our drink empty until we had another one. thank you Diego and Dora. We stayed in beach Villa 911 which is at the far end of the beach and Diego walked down there several times each day to bring us buckets of beer or just to check on us even when we didnt need a drink.
The entertainment staff has been ramped up and really went out of their way to help you enjoy your stay. We have never participated in any activities until this trip but we did the tequila tasting, pool volleyball, bar bingo, and bocce ball and had an absolute blast ! Areli - thank you for taking such good care of us..Every morning before we got up we had towels on our beach bed and chairs waiting for us
We had a early morning massage on the beach which was awesome. Daniel - you are the best - not to mention the daily 5 minute massages on the beach !
We have stayed in almost every accomodation at the resort. All are lovely and have their own benefits. The beds in the honeymoon, infinity and swin up suites are out of this world comfortable. I love them !
This trip we were in a beach villa. it was beyond incredible. 2 story -kitchen and den down stairs- 2 bathrooms/ upstairs bedroom with a huge jacuzzi overlooking the ocean. Private pool on patio. upstairs patio has bed for night time star gazing.
Reception personnel/concierge service is awesome. Manual checked on us daily and every night Alex would call to se if we needed anything and if he could send someone to turn down our room. Catarina - thanks for always checking on us just to "make sure everything was perfect ". We love you !
There is entertainment nightly at Ricks bar and they have added live music by bar 24 one night and at sabore pool thursday nights which is such a nice touch !
If you want to go to a rowdy, loud, crowded, drinking games kind of a place - Please do not go to EDM. If you want relaxation, absolute beauty, exceptional service, great food and romance beyond belief - EDM is your paradise. !
We look forward to returning very soon -
we truly feel like the staff at EDM is our family and EDM is our home away from home !
Please feel free to message me if you have any questions about this litle piece of heaven !
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort