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“Another Great Visit Home”

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El Dorado Maroma, by Karisma
Ranked #2 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Another Great Visit Home”
Reviewed 5 August 2014

We can't seem to get enough of this place! From the moment you enter the main lobby, you feel the "Welcome Home" experience. Our concierge, Diana, was outstanding. She went above and beyond, even doing a personal errand for us. So many quality people work here, they are truly the gems of this beautiful paradise. If you want to make excursion plans, be sure to see Luis at Lomas Travels. Very conveniently located on the property. He is sure to make whatever you plan an experience not to be forgotten. The wait staff and bar staff go above and beyond to make sure you are satisfied. Bar 24 has some of our favorite mixologists. Rene, Emilio (ah, my friend..you will be sorely missed) and on the beach, Diego and Pedro. Papitos servers are outstanding, Oscar, Javier, Erioin, Jonas and the beautiful Ivette. Sabores will never be the same now that Israel has become a regular there. And I can't fail to mention Jeriamiah, evening server at Sabores, Ruben does an excellent job as server for the candlelight dinner. The butler service is top notch, Luis and Kenneth are A1.

The water is a beautiful blue and the sand is to die for! You can walk for miles along the coastline and lose yourself in paradise!

Once you visit this place, you will have the undeniable urge to return home again and again.

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank irishfanOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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HOUSTON, TEXAS
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 5 August 2014

We stayed at El Dorado Maroma for the first time in July. We decided to try this resort because we had been to the marina next door to it and seen how beautiful the beach was. This was, by far, the most beautiful beach I have visited in Mexico. The sand is white and powdering and there were almost no rocks as you walked out into the clear blue water. There is also no seaweed like there is on a lot of other nearby beaches. The beach scored an A+! The resort staff were very nice and helpful, always greeting us and asking us if we needed anything. The rooms were beautiful and well laid out. We had a swim out with a large patio, a living area and a huge bedroom and bath. Again, no complaints here.
The biggest knock on the resort was the food. We left disappointed that not one of the meals blew us away. The staff seemed overwhelmed at dinner even when the restaurants were not that busy. The breakfasts were good and the lunches were nice, but nothing spectacular. However, the evening meals need improvement.
We would like to return, but hope that management makes some changes in the food department.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Elizabeth37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O Fallon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

special thanks to the staff for being so professional and attentive
Jonas Cortes
Andres
Eroin
Victor
Ivette
and sexy' Amy
you guys are great!
cant wait to do it again
Room and view where perfect
small Island just off the beach was beautiful
Food was great
Bob and Sherrie Holder

Room Tip: ocean view is well worth it
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  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2014

If you like to have a restful vacation in a relatively small boutique resort (102 rooms) this is the place for you. The food in the four restaurants is very good and the service is excellent. Not much nightlife, however. There are shows held each evening, but don't expect Vegas quality or any thing close to that level of entertainment.The beach is beautiful and so is the property itself.
There are so many excellent, friendly staff personnel, and I want to mention them because they helped make our stay fantastic. At the Papitos Restaurant, Javier and Jonas and hostesses Ivette and Cinthia. At Sabores Restaurant - Teadoro, Jesus and Israel. Erica, Eva and David at the Spa (a wonderful experience), and on the beach Diego and Diana were very attentive. Gabriel, who transported our luggage from the lobby to our villa, was very efficient and professional. Saulo and Kenneth were also very helpful, but what made our stay so comfortable and pleasant was the tremendous personal service from these three consummate professionals - our butlers, Karen, Marcella and the head butler of the resort, Luis.
We can't wait until we return to our favorite resort in Mexico - El Dorado Maroma!

Room Tip: Rooms away from the pool area will be quieter.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Sid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

Words cannot express the service we received at El Dorado Maroma. This was our first trip to Mexico and we were amazed at the beauty of this resort. They upgraded our room to an infinity pool and we absolutely loved it! When we go on vacation we love to do as many excursions as we can. Luis the Lomas Travel representative hooked us up with many exciting adventures!!!!! Swimming with whale sharks was definitely a once in a life time opportunity! The resort is located at Maroma Marina so there are many activities you can do without leaving. You can swim with dolphins, parasail, ride jet skis, kayak, ride camels, kayak, fish, and much more! We normally don't like to go to the same place twice, but I would go back there in a heartbeat!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank ctpowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Park, Illinois
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 July 2014

I can't say enough great things about this resort. It's just what a couple wants: quiet, not crowded, no kids, beautiful beach, delicious food, and impeccable service.This is NOT your typical resort. I also appreciated their sustainability practices and array of good-for-you options at every meal. The food is exactly as they say: 'gourmet inclusive'. The staff was extremely attentive and even made you want to try some of the activities. Hey, I got pretty good at soccer-volleyball! I would highly recommend the snorkeling excursion and also recommend joining up with another couple for a day shopping trip via cab or night clubbing trip to Playa del Carmen. It won't be hard as in this small, boutique hotel you end up befriending many people. Don't worry though everyone is still appreciative of their personal time.

We visited for a just-for-the-sake-of-vacation vacation (no special occasion). We will be back here and are already recommending it to all of our friends and family. Stop reading reviews and book it already!

Room Tip: Some second and third floor rooms have infinity pools on the balconies. It's a great perk but do...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank MrsRamirez9510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 July 2014 via mobile

If you're looking for a calm, relaxing vacation you need to book at the EDM. The service is second to none. No request is too much for the staff at EDM.

Upon our arrival we were disappointed to find that our room wasn't available. They offered us an upgrade for the night (swim up), but we definitely wanted our infinity pool suite and they were able to move us the next day. 3rd floor and very close to the pool - fantastic location!

The food was very very good. Tied with azul beach hotel last year for the best food we've had at an AI. It makes it difficult to book outside of karisma because we feel like they have a certain standard to uphold. Food is one of the most important aspects of an AI trip for us and it didn't disappoint.

The crowd was a little older during our stay but it was very nice, calm relaxing and tranquil.

A big thanks to Melissa at Beach Bum vacation for helping us pick another fantastic resort for our vacation! Looking forward to the next one!

Stayed July 2014, travelled as a couple
Helpful?
21 Thank 534ashleya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Maroma, by Karisma

Property: El Dorado Maroma, by Karisma
Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

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