We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“If you are a 5 start traveller this isn't the place for you”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
El Dorado Maroma, by Karisma
Ranked #3 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Ft. Lauderdale
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“If you are a 5 start traveller this isn't the place for you”
Reviewed 17 January 2009

We recently stayed at El Dorado Maroma in January and were disappointed with our experience. The property itself is pretty and so is the ocean view, but in no way is this a 5 star resort, and for the price (on par with a Ritz or Four Seasons) we expected alot better. We requested early check, both through our travel agent and directly from the hotel and when we arrived, we were told our room was not ready. We took a cab into Playa del Carmen to do some shopping and upon return our swim up suite was ready.

Rooms: The rooms were fine. Bland with cheap prints on the wall. The furniture had water rings all over it. From the pictures it looks like expensive designer furniture but up close you will see that it really is just dark painted wood with defects everywhere. The bed was extremely comfortable. As stated before we had a swim up suite. The floor is polished marble and very slippery. There were no area rugs, mats, etc near the patio where the swim up area was. So our floor was littered with towels to keep from slipping. Maid service was inconsistent. Every morning at 7am we would put our sign on our door to have our room made up. It never occurred before 2pm and twice I had to call and ask to have the room made up. Also turn down service only occured once during our stay. The jacuzzi sprayed water everywhere soaking the bathroom and the shower door also leaked covering our bathroom with water. Sugar ants were everywhere in the bathroom. Living in Florida we are used to this, and we also know that it is an easy thing to remedy without using pesticides.

FOOD: The food was by far the biggest disappointment of the the stay. Gourmet? Laughable. Tiny portions of pre-prepard/frozen food does not equal gourmet. The first evening we ate in the asian restaurant. This meal took two hours. There was a large group of travel agents who were clearly catered to while the regular guests were left waiting and waiting for their food. To wait 2 hours for worse than mediocre food is unacceptable. Every night we ate in any of the restaurants we ordered alot of food because of the minute portions and every time one or two plates of food were simply forgotten. This happened every evening. When travelling to Mexico, we have fresh seafood in mind. Dont expect that when ordering at the Italian restaurant. The shrimp dish were tiny frozen rock shrimp served with wallpaper paste (soft polenta). We waited 1 hour 45 minutes for that meal. Dont order the filet of beef either. I asked for salt and pepper and was told "this is an italian restaurant, we dont have salt." And so went our dining experience at this resort. In order to get the fresh seafood we craved we left the resort on the third night and ate at a very upscale restaurant in Playa where we dined on all fresh ingredients from the sea. This was by far the best meal of the vacation. I did inform the concierge of the horrible food and service and the resort did try to make it better but there is no fixing what is broke unless there is a complete menu overhaul focusing on FRESH ingredients. We know great food and it was not to be found in this resort. In the end, we just ordered simple things we know couldnt be screwed up such as hamburgers, salsa, guacamole, fresh fruit.

Dont be fooled into thinking that the resort serves top shelf liquor. Cuervo and Smirnoff are the best you are going to get here. To not even have Patron tequila or something on that level is shameful. We are good tippers so we received decent bar service but if you dont tip, you wont. That goes for any service at the resort.

Maintenance occurred all day every day in this resort. To the point of nuisance. At 8 am one day they decided to change the drapes on my patio while was sitting there. Hello? I understand upkeep but there are ways to do this during times of the day when it isnt in front of the guests. I dont want to sit on my patio listening to lawn mowers, weed whackers, drills, etc. I dont want to see it.

We requested late check out since we had a late flight both through the travel agent and again through reception. Reception told us that if there room was free we would be able to get a late check out. The night before we asked if our room was free if we decided to extend and they told us it was. So we had the knowledge that the room wasn't going to be prepared for the next guest immediately. When my husband requested the late check out of 2pm we were told we would be charged $10 per person per hour. We said no way, we were not informed of this by our travel agent or the resort and refused. They immediately acquiesced.

We will not stay at this resort again. It simply was a giant rip off. If we pay those prices, we expect the service and food to match. Next time we will stay at a Ritz or Four Seasons, etc.

******NOTE********
I do want to point out that there was one employee at this resort who went out of her way to help us. Caterina. She is the shining star of this resort. Her warmth, friendliness and stellar customer service skills are by far the biggest asset there. We enjoyed her so much. We wish her much success in her career, she will go very far! Caterina, we hope Nacho's foot is getting better!!!

  • Liked — The beach and Caterina
  • Disliked — everything else
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kitkatdaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,747 reviews from our community

Traveller rating
    2,968
    523
    160
    57
    39
See reviews for
282
2,940
51
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,153)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tulsa, OK
Level 5 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 January 2009

We enjoyed this lovely little place from Dec 11-18th. (and are ready to go back) While we had not seen many current reviews or forums about it, we knew it being a Karisma Resort, it had to be worth a try - and it was definitely worth it.

We booked a Mi Hotelito room, the older side, we ask for and got the exact room we requested - 215. One minor detail - they were renovating the room next to it! I do think they could have saved us all some time and told us that up front! However, we took the room, thinking we could live with the pounding next door - because the room and the view was amazing. Once the work is complete, this would be a great room - the most comfortable bed I've ever slept in! After one day, we decided - the noise was just too much - they did offer to make them stop - but we decided to just move - this time to a honeymoon suite - Room 642 in the new side. Ok, I just thought the old side had a great view! This room was on the fourth floor, with a hot tub, 2 couches, flat screen tv, dining table, the netting around the bed and many many pillows. You could just lift your head from the bed and look out across the room, the balcony and into the beautiful torquoise water. There was also a queen size bed and 2 comfy chairs on the huge balcony. (some rooms have the infinity pool, but we wanted one with a bed outside) The outside bed is wonderful for afternoon naps. This room was very quite, we were overlooking the pool, swimup bar and restaurant and you couldn't hear a peep from down there.

The area has one of the most beautiful beaches. However, directly in front of the resort, there is alot of seaweed. If you go just past the marina you will find an amazing beach - the hues in the water are mesmerizing - it's not that far, I highly recommend you take a towel, a bottle of water and go down there and spend an hour or so. The water is great, no seaweed! You will also pass an enormous home being built!
If you are interested in snorkeling - this is the place to go! You can go out (quite a ways and watch out for boats!) to the reef from here and see all kinds of life, sea turtles, eels, and many many fish.

The food was very good, they do go out of their way to please, not just with food - but in all aspects! The emphasis is on gourmet in the restaurants, which is not my taste, but you can get almost anything - even things not on the menu. And I for sure never went hungry. They have a grill down by the beach and have fresh fish, chicken, bbq etc 2 or 3 days a week and it is very good. And the margarita pizza at Sabors is yummy - cooked in a brick oven. You must try the ceasar salad - beautiful and tasty! Oh, and try room service - food is great - you can get a burger or a club or a hot dog and fries (among other things) and breakfast is wonderful and it's all there within 30 minutes!

Being such a small resort, 72 rooms, chances are you will meet some very nice people and we did. Hopefully some lifelong friends we can meet up with again! You can lounge on the beach, and someone will come by every few minutes and ask if you need anything else -be sure to tip! Catarina will even come by and fix your towel on your chair, fluff you up, etc - she is a hoot, and very helpful!

Activities are not pushed as hard here as they are at Sea Side, which makes them much more fun, Ivan and Medium are great activity people. They have vollyball and bacchi ball(?) and I'm sure there were others. Ivan takes people out in kayaks to snorkel also.

I can't say enough about the staff - everyone is very friendly, helpful and work very hard. You seldom even have to ask for anything, they seem to anticipate your every need! The ladies that do the massages are also very good!

We would definitely return to this resort.

  • Liked — The staff, room, beach, closeness to airport
  • Disliked — nothing
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
12 Thank LovemyGSDBoone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 December 2008

The El Dorado Maroma is one of the best kept secrets in the Cancun/Playa Del Carmen area for adults wanting a quiet, but convenient getaway. The hotel boasts wonderful rooms, fantastic staff, beautiful beaches, and gourmet all-inclusive meals.

The location is great because it's about half way between Cancun and Playa Del Carmen so a trip into town for shopping is very easy. The hotel offers complementary bus transfers to Playa Del Carmen on certain days of the week. Just check with the Lomas Travel Desk at the hotel for days and times.

The rooms at El Dorado Maroma are large and spacious. I was quite surprised at the large living area, and bedroom section with a wonderful king bed surrounded by romantic wispy drapes, and the famous towel characters nightly wrapped in flower petals on the bed was lovely. The bath was oversized with great lighting, a huge jacuzzi tub, and a large shower that had a glass door at one end that opened outside to a rainforest shower. It was incredible!

I cannot say enough about the staff. My favorite was Catarina who was buzzing around everywhere with a large smile, asking if everything was ok. All the guests warmed to her. She would also show up on the beach to offer all natural pineapple and papaya drinks to guests. Delicious!

One evening, when she found out we preferred vegetarian meals, she contacted the Asian Restaurant and the staff had a wonderful dinner prepared for us, all vegetarian. Fresh and delicious. If you eat in the Italian Restaurant, you must have the dessert that looks like chocolate ravoli. I had it almost every night. Also, if you want something that's not on the menu, just ask the waitperson and most likely they will make it for you. Also the drinks are a higher quality than other all-inclusives, which only adds to the continued gourmet level at this hotel.

This resort is very romantic with beach beds everywhere (no problem getting one like other resorts), a bed on the outside room deck and of course a king-sized very comfortable bed inside. Very romantic and special for couples wanting a great getaway.

Also, the resort is right next door to Maroma Paradise which offers, snorkeling, catamaran rides with sails you can ride, fishing, horseback riding, and speedboats. So if you are tired of relaxing, and want a bit of adventure in the Caribbean, just walk next door! And during the day and in the evening, the beach stretches a long way, and it's great for a walk, or morning run.

Overall, I cannot think of one thing I would want to change at this hotel. It was a perfect vacation, one that I will never forget!

  • Liked — The outstanding staff and cleanliness of the hotel.
  • Disliked — There was nothing I did not like.
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank Packyourbags08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 December 2008

Wow, just returned from a wonderful visit to the El Dorado Maroma. This is your place if you like a well-managed luxury resort, with relaxation and seclusion, gourmet food, beautiful facilities, and the best service. The staff was absolutely outstanding, eager to help with anything, always smiling, always ready with a greeting.

It is a short drive south of the Cancun airport, and then a mile or so through the dense jungle on the entrance road. Once you stay on the Riveria Maya, I doubt you will want Cancun proper again (well, maybe if you are a college student on break).

This area has been recognized as one of the best beaches in the world, and I can see why - beautiful white sand, meticulously cared for. A reef protects the beach from rough surf too. All you have to do is relax.

The Jacuzzi suite rooms are huge, very clean, well appointed, and include balconies that alone are the size of many hotel rooms!. There are three gourmet restaurants - Asian, Italian, and Mexican - so you won't get bored with the food. Just stay here - you won't regret it - life is short!

  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank frequenttraveler7750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level 4 Contributor
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 December 2008

We stayed at Dorado Maroma for 4 nights from 12/6/08 to 12/10/08. After 5 days of exploring Cozumel we were looking forward to relaxing at Maroma and this was a perfect place to do it! Check-in was very easy. We had arrived a few hours early so they held our bags and we went to grab some lunch and sit by the pool. They came and got us when everything was set to go.

We stayed in Mi Hotelito room 106 which is the smaller and older section of the resort. The room was excellent. It wasn't a huge room but very adequate as we didn't spend much time in it. Our room was on the first floor and close to the middle of the area which meant our back patio opened up to the bar, very convenient :) All rooms in Mi Hotelito have a back patio area with a bed on it. Downstairs rooms allow you to exit the back door (towards the beach) upstairs rooms have a deck with a railing. The only thing that would make the room better would be a large tub or jacuzzi. I believe some of the rooms in this section do have it.

The other room options are a swim-up or infinity pool room (top 3 floors of the new section are this style.) I think these would be nice if going in the hot summer months but the downside is a long walk around to the pool or to eat. In addition to being less expensive, we liked the convenience of the Mi Hotelito rooms and will stay in those again next year.

The grounds of the hotel are beautiful and well-kept. There are plenty of chairs and lounge beds by both the pool and beach. There are only 72 rooms in the hotel so you never have trouble finding a place to sit. There are two pools, both with swim-up bars. One by Mi Hotelito and a larger one by the new section. They aren't heated so in December they were a bit chilly. Felt great when the sun was out but if we wanted to swim in the evening the ocean was warmer. As others mentioned, drink service was occasionally slow but since it is a small property it was easy to walk to a bar to grab some drinks.

There are 3 restaurants at the resort. An international (mostly Mexican food) restaurant open for all 3 meals. Also an Asian (mostly Japanese) and Italian restaurant open for dinner only. We ate at all 3 but the Asian was definitely our favorite. Service at all 3 was very good but not perfect. One night we had to wait 30 minutes to be seated at the Asian restaurant even though I could see 4 open tables (a practice I'd expect at a trendy restaurant, not an all-inclusive resort.) Overall the food was very good. Occasionally we found something that was just 'ok' but we liked most of it and we tried as much food off the menus as we could. The portions are pretty small which was nice as you could try quite a few things in one meal. The only other complaint about the restaurants was that only two types of house wine were available. It would nice to have something of a selection without having to pay extra for a bottle of something else.

The activities were about as good as could be expected for such a small resort. Ivan and his partner (I forget how to spell her name) did a great job trying to keep the schedule full and Ivan was always walking around to see who wanted to play volleyball, boccie ball, etc. They also had kayaks, snorkeling, swimming, walks, trivia, etc. At night there is one place to go, Rick's bar. The bands they brought in were great and the service was excellent in there.

Overall this resort was excellent. We are planning a return trip next year. There some minor issues with the service that made it "very good" instead of excellent but as this is a young resort we heard it is getting better all the time. I'm not sure this is the best place to go if you're going to be there longer than 10 days. Many people we talked to went to one of the other El Dorado resorts for part of their trip and Maroma for the rest but if you're looking to relax this is the place to be!

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank EricSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coulterville, Illinois
Level 4 Contributor
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 December 2008

We spent 12 glorious days at Maroma from 10/29 to 11/10/08. Mr. Alfredo Santamaria, General Manager, is doing a wonderful job here. He and his staff are always visible, available and wonderfully kind. To a person, they are dedicated to the utmost in personal service and one on one attention. We toured this resort last fall before the grand opening and knew immediately it was something special. And it is exactly that. My review is long so I apologize up front. This is our humble opinion, for what it’s worth.

This was our second stay at Maroma, the first being in April this year. The resort has overcome all the opening “glitches” and is quickly evolving into a “super star”, one-of-a-kind resort. The moment you step into the lobby and receive that lovely scented damp towel and cold glass of champagne, you take your first deep breath and the place just oozes relaxation all around you.

We requested a Mi Hotelito room on the top (second) floor in building 2, which is our preference. These rooms are older but they have a cozy, tropical feeling to them with spacious bathrooms, huge showers and large terraces with a table and chairs and queen size beds. We spent many an evening before dinner lounging on that balcony bed sipping champagne and watching ships sail in and out of Cozumel. The rooms on the newer side of the resort are beautifully furnished in more modern decor and all have fantastic views. They have Jacuzzis which are located in the bathroom area, flat screen TV’s, outdoor showers and some have infinity/swim-up pools. Those that do not have pools have huge terraces with beds. Our only problem with the rooms on this side is the fact that they do not have screens on the patio doors so you are prevented from leaving your door open while you are in your room. If you want to enjoy the fresh air and hear the ocean like we do, this is a biggie. So we opt for the Mi Hotelito rooms without the Jacuzzi and outdoor shower. Again, it is personal preference. That being said, they did not have a second floor room available in building 2 the first night we were there so we spent one night in building 1. The next day we were shocked to find out they were putting us in Mi Hotelito Room 216 which is the owner’s suite with 180 degree ocean views, a Jacuzzi, outdoor shower and wraparound wooden balcony. We were ecstatic. When we checked out on 11/10 they were destroying this room as soon as we walked out of it. They are making that one and the one below it into “wellness suites”.

The beach is lovely with white, sugary sand. Headed north, you can walk past the marina as far as you want and it’s gorgeous. The marina itself is right next to the resort and to my knowledge has no business connection to Karisma. You grow used to hearing the muted but audible music from the pirate cruise ship as it leaves and returns to the dock. Their choice of tunes: Theme from the Titanic! The wave runners are restricted to entering and exiting the marina from a particular spot and cannot be used directly in front of the resort. You hear their idling motor noise but it is normally not intrusive.

The restaurants are very nice – lovely atmosphere and amazing, delicious food. I gained 6 pounds and my husband gained 9 – say no more. We always dressed up for dinner according to the resort dress code, for my husband it was long pants, a collared shirt and closed toe shoes. Men can also wear longer, dressy shorts with closed toe sandals. I have a hard time trying to figure out why so many people have a problem with the dress code and try to get around it. It’s an elegant place, it’s the rule and if you want to visit this resort, then you should have no problems abiding by it. It’s a matter of respect. There, I’m finished and getting off the soap box.

Our favorite dishes for dinner were the sushi, shrimp tempura and the mahi-mahi at Kiyoko; the cream soup, tomato salad, melon with bacon salad, penne pasta, and the best dish of all - the spaghetti carbonara at Mio the Italian; at Sabores we really enjoyed the special Italian night on Thursday with the opera singer who had a voice like an angel. It was a lovely evening. Lunches were also terrific and we had many a pizza, fajita, quesadilla and Mexican bite in Sabores. You could sit indoors or outside under the palapa viewing the ocean for breakfast and lunch. There was a nice breakfast menu and also a small buffet where you could help yourself if you liked and/or order eggs, omelets, etc. Many mornings we did both – ordered fantastic french toast or waffles from the menu and got fruit, bacon and pastries from the buffet. There was always an endless supply of champagne, mimosas and bloody marys every morning. Breakfast was also great from room service; timely and hot with lots of food. For lunch, we often ordered pizza and other things that were on the Sabores lunch menu from room service even though none of it was on the room service menu. They will do anything possible to get you what you want or need. Desserts are scrumptious no matter where you get them.

On Thursday, Friday and Saturday they set up tables under a palapa on the beach and have special outdoor lunches; BBQ one day, tacos one day and the other day is for fresh catch – they bring in the fresh catch from the morning and prepare your selection for you right there on the beach – best seafood you will ever eat.

Drinks were plentiful, varied, and top shelf if you wished-most any brand you want, as strong and as many as you like. Bartenders were knowledgeable, fun and always willing to make something new and special for you to try. One of our Canadian friends asked for Crown Royal and they didn’t have it. The next day they brought him a bottle of his own and kept it under the bar for him all week. Hello, Marco and Antonio – we miss you! Beach service was great most of the time but spotty once in awhile. It didn’t really matter much because the place is so small that the bars are always nearby. Pools were clean and beautiful although a little bit cool climbing in. Once in, you were comfortable and we had a lot of laughs and good times with the folks we met there and the bar guys. We miss our Canadian friends, Ken and Eileen; Kate and Scott; and our St. Louis neighbors, Sherri and Steve. Memories abound.

The spa was beautiful and very user friendly. The room was totally quiet and serene. I highly recommend Eduardo, he is wonderful. I had an exfoliating massage followed by a shower (it is right there in the room, no need to go any further than one step from the massage bed), then back on the bed for a relaxation massage. Heaven, absolute heaven. When I got back to our room, my husband had arranged with Carmina, our concierge, to have a bottle of champagne chilling, a cheese plate and chocolate covered strawberries; and the Jacuzzi filled with bubbles. Can you say DIVINE?

Evening entertainment was in Rick’s bar where they had pool tables and nightly music of one kind or another. One night it was a band and another night it was two girls. It was okay, but very loud and you really couldn’t talk in there. They also had a big screen TV that covered sports and also the election returns. It’s a beautiful lounge and great drinks but it would be nice to be outside near the ocean. The pool bar is now open until 10:00 PM but it would be nice to see something like they have at EDSS with the oceanside bar at night. We are huge fans of Seaside, too.

There is a doctor available 24 hours a day should you need medical attention.

Beach beds are plentiful and you can always find one. No one plays the bed game here. They are so comfy and relaxing. If you get up for some reason, you can bet that sweet Catarina was there to put fresh towels on it, straighten it out and make it all cozy for you upon your return. For days after we returned home, I listened for her “good morning, how are you?” You can have as many towels as you need, as often as you want to swap them out. Ivan, the activities guy allows you to be as busy or as sedentary as you wish. They have volleyball, bocce ball, water aerobics, tequila tasting, cooking classes, snorkeling and kayaks. If you want to leave the resort, it is a fairly short taxi ride to get to Playa del Carmen for shopping, dinner or if you just get a hankering for WalMart. I am not going to elaborate on off-resort activities because honestly, we never leave. Therefore, I don’t know too much about it, but Lomas has a representative on sight and can book any sort of tour you want. The marina next door also has activities, tours and a gift shop in addition to the gift shop outside the resort lobby. Movies and books are available if you need one. Just check the concierge hut and they are there for the taking.

We have previously stayed at EDR 3 times and EDSS 5 times. Now we have fallen head over heals in love with Maroma. It is not perfect - nothing ever is – but it is doggone close. We were supposed to leave Maroma after 5 days for El Dorado Royale and stay in a casita. We did leave and stayed at Royale for 3 and a half hours then begged to come back to Maroma. We are so glad we did – they put us right back in the owner’s suite with a note welcoming us back home and a plate of chocolate covered strawberries. Sadly, EDR has outgrown us. Incidentally, the casitas do not have screens on their patio doors, either. I find it amazing that no one has ever mentioned that on Trip Advisor that I can remember. Screened doors must not be an issue for anyone but us. Maybe it’s a Midwest thing.

If you are wondering if there were any negative moments in our stay, yes there was one. However, it was not anything the resort could help. It was mosquitoes, blasted boogers – and they love me. Before we got there, it rained for a solid month and the mosquitoes were vicious by the time we arrived. We have been going to Mexico for years and this was the absolute worst and the only time my husband has ever gotten bit. The resort did what it could via spraying the grounds and the rooms, etc. but it was an overwhelming task. I am talking thousands of them. It was unusual and unrelenting. Thank God I had packed a green aerosol can of Deep Woods Off (higher percentage of Deet). It works great for spraying your bedding at night if necessary and also for spraying your screen door and terrace bed. It isn’t available in Mexico but the orange can with less Deet is. The Mexican Autan works well, too but is expensive in the gift shop, as is the orange can of Family Off, which was $12. Having the cream would be good to have for the beach and also to apply before going to bed. I also had Caladryl gel and Benedryl spray. They were a lifesaver. Let me emphasize this problem was present at ALL the resorts along the Maya, not just Maroma because we heard it discussed in the airport. It was not a normal situation and I certainly wouldn’t expect it the next visit.

I would be remiss if I failed to mention the rest of the outstanding staff. They go above and way beyond the call of duty to please you and make your stay enjoyable. In addition to the ones before mentioned: Edwin, the tireless bellman, George, Ana and Patricia at the front desk, you rock!, Ruth, beautiful Jacqueline, our old friend Mario and Gabrielle, David, Carlos, and Monica; Walter and Chef Efraim, your food is amazing!, and all the others behind the scene. Each and every one of you do an exceptional job and we thank you. We will see you again in 2009, God willing.

If you are looking for a small, intimate, quiet, relaxing stay, then the El Dorado Maroma is your answer. If you want action and partying, this is not your place – you will be disappointed. And while it is definitely geared to adults, they do allow age 16 and up. You seldom see anyone there that age but we did see one young lady with her parents. I know I have missed something I should have addressed but if you have further questions, please feel free to contact me via private message. And if you are heading there in the near future………paradise awaits you. I wish we were going back tomorrow.

  • Liked — Small, intimate and romantic with a beautiful beach and exceptional personal service
  • Disliked — Loud music in Rick's Bar
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
15 Thank locked88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medford, Ma
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 7 December 2008

We stayed at EDM Nov 29 thru Dec 6 and I could have stayed forever! We've stayed in Cabo twice at an amazing resort and I was concerned that my husband wouldn't like Maroma as much but HE DID! The resort is small and intimate (which we love). We stayed in a swim up suite and practically lived on our patio and the lazy river directly in front of our room. We walked the beach every morning after a delicious breakfast and then alternated between our private pool area and the beach. The ocean is clean and warm and a lovely color. It is so quiet and some women choose to sunbathe topless without any problems.
There were a few mosquitoes one day when the weather was very still. I sprayed 100% DEET around the patio door and we asked for the area to be sprayed (which they did right away) and that took care of the skeetas.
Though the menu sleection doesn't change at dinner in the 3 restaurants, we were happy with the food and actually thought that lunch had the best selection both in Sabores and the Taco Bar (WED), the Fish Fry (THU) and the BBQ (FRI) on the beach. Unfortunately we missed SAT Paella.
I cannot say enough about the warmth and service of the staff. Most especially Gabriel, Gabriela, Diana, Flor, Mario and Carlos. They are just genuinely sweet people who really want you to enjoy your vacation. Please tip them, they so deserve it and are so appreciative.
Our room was beautiful. I would definitely bppk a swim up again but all the rooms are nice. We borrowed a couple videos for early evening. TV selection isn't great but I wasn't there to watch TV. Sunrise at 615 ish is worth getting up and out for. I definitely plan to go again, will probably alternate between Cabo and EDM.

  • Liked — The swim up suite with the beautiful private area and lazy river in front
  • Disliked — The mosquitos
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GinaMedford_Ma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
5.5 mi away
El Dorado Casitas Royale, by Karisma
4.0 mi away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 210 in Playa del Carmen
3,978 reviews
1.2 mi away
Secrets Maroma Beach Riviera Cancun
Show Prices
Show Prices
Show Prices
5.5 mi away
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
#3 of 11 in Playa Paraiso
9,923 reviews
2.5 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,880 reviews
4.4 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 210 in Playa del Carmen
3,189 reviews
Show Prices
Show Prices
Show Prices

Been to El Dorado Maroma, by Karisma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Dorado Maroma, by Karisma

Property: El Dorado Maroma, by Karisma
Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Prestigia, TravelUp, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing