When you arrive at the El Dorado Maroma the staff greets you with a glass of champagne, a hot towel, and a "Welcome to your home!". The EDM was truly our home away from home for ten days in January, 2010, and was perfect for rejuvenatiing!
The highest points: lovely landscaping and beach; ample chairs and lounging beds by the beach & pools; service beyond expectations and always with a smile; great food on a gourmet scale; peace and quiet! I will caution up front that if you are seeking a place where there is non-stop partying and a raucous younger crowd, this is not likely your kind of place. We are in the 50+ age bracket,and for us this place was ideal.
We were in the MiHotelito section, and the building was a bit older but impeccably clean. We were not satisfied with our initial room assignment (I'll tip you off -- Room 201, right on top of the poolside bar) but were quickly and easily moved to another room more to our liking. The room had a comfy king sized bed, TV and DVD player, and enough room to spread out for a long stay. The veranda had a lounging bed and a table and chairs. It was a great room -- our only complaint would be that smoking is allowed on verandas, and our neighbors were smokers -- so our veranda was not usable when they were outside, and we had to close the doors to the room to keep the no-longer-fresh air out at those times. I did make a suggestion that the hotel needs to designate one entire building as non-smoking so everyone could be happy. Who knows if this is even possible...!
We cannot say enough about the service. Every staff member went out of his/her way to engage us in conversation, to learn of our likes and dislikes, and to be sure we had everything we could wish for.
Food was excellent, especially the Asian restaurant. There are two "theme nights" each week -- Italian night with a soprano, and Mexican night with Mariachis. Both were fun but the Italian night was top notch. The soprano was gifted, engaging and entertaining. The General Manager was present and greeted each table personally, inquiring after our experiences and making sure we were satisfied. When we left the hotel he personally wished us a safe journey and asked about our stay. It was very nice, and we were made to feel valued as clients.
We hope to return to the EDM someday. It was a beautiful, restful and delightful experience!
- Official Description (provided by the hotel):
- Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
- El Dorado Maroma Hotel
- El Dorado Maroma Resort