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El Dorado Maroma, by Karisma
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Reviews (4,408)
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3,936 - 3,941 of 4,408 reviews
Reviewed 11 February 2010

If you are looking for ultimate relaxation within a lush, tropical setting - look no further than El Dorado Maroma, Maroma Beach! From the moment we passed through the mangrove jungle to our delightfully intimate resort we knew we were in paradise! We were greeted by a very friendly and accommodating staff. We sipped champagne in the main lobby while receiving information about the resort.

The grounds are lush, tropical and just simply beautiful. El Dorado Maroma pays attention to every detail from taking immaculate care of the grounds to complete pampering of it's guests. Hors D'oeuvres and refreshing fruit drinks were brought to the beach every day to reinvigorate the guests. There are carts by the pools as well as by the beach containing sunscreen and magazines, just in case you has forgotten yours.

There are 3 restaurants on the resort with delicious food (Mexican, Italian, Japanese) and great atmosphere. You can also order room service 24hrs a day - pretty much whatever you want!

We wanted to do a couple of excursions while in Mexico and with the Marina right next door, it was simple! Lomas Travel has an office right in the resort with Luis arranging what we wanted for excursions. We did deep sea fishing as well as a catamaran/snorkeling adventure. Both were excellent choices! When we were planning on going snorkeling it was a particularly windy day (would not have been good for snorkeling). Luis let us change our excursion to the following day. Anything you want to do from snorkeling to visiting mayan ruins, Luis has something for you!

The resort is very intimate and private with no other resorts around. Our room was clean, comfortable with an immaculate ocean view! The resort offers a shuttle to Playa del Carmen for shopping for no extra charge. This is a really great spot with tons of shopping as well as a public beach (for those who don't want to shop!)

We really can't say enough good things about this resort. It was such a positive experience that we will definitely be reliving one day! The staff is one of the reasons the stay was so wonderful. Ceasar, Mitzy, Alfredo and Henry are just to name a few! I just wish I could remember more names! Great drinks, delicious food, wonderful time!

We were looking for romance and relaxation. We found it at El Dorado Maroma, Maroma Beach!

  • Stayed: January 2010, travelled as a couple
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3  Thank Nobio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2010

We just returned from the EDM and had a truly wonderful experience. We booked a Swim-Up Jacuzzi Suite and it was the most amazingly beautiful room we have ever stayed in. On our arrival at the resort, after a long day of travel, we were warmly greeted by Enrique (Henry), Marcella & Luis. Special thanks to Marcella for reserving the "best" Swim-Up Suite, #501. Also, for her efforts in going "above and beyond" with the Corona! We truly enjoyed everything about this resort.

We have travelled quite extensively to various all-inclusive resorts, but we were looking for something very special for this trip and chose EDM because of it's many features, including being for adults only and it's size. We certainly were not disappointed. The meals were excellent and beautifully presented. The service were amazing, and the staff would go out of their way to make sure we were happy and that we had everything we needed.

The negatives were very few: the pool was too cool to swim in, which was a bit of a disappointment, considering we had a swim-up suite; construction of a new beach restaurant disturbed the otherwise peacefulness of this resort (construction should be limited to "off season"); and pressure from the consierge (Fernando) to attend a briefing to sell us on signing up for repeat visits to the resort.

We would definitely include EDM in our choice of future vacation spots.

  • Stayed: January 2010, travelled as a couple
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2  Thank Lifestyles99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2010

We stayed one week with the infinity pool on our balcony. It was perfect. We liked the laid-back and quiet atmosphere( no whistles or disco). The staff was superb taking care of our every need. We have been to numerous all-inclusive resorts and would rate this one as the best. The only time we left the resort was to play golf as there were three excellent courses nearby. The food was very good and the culinary staff was quite accomodating preparing our food the way we liked. We will definitely return soon.

  • Stayed: January 2010, travelled as a couple
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3  Thank BillBOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2010

Where do I begin???

From the moment we entered the lobby we were treated like royalty! The check-in was friendly, the champagne was a welcome refreshment after our 4 hour flight and the receptionist was cheery and helpful.

Once we were checked-in, the bell boy, I believe his name was Enrique, gave us a short tour of the property in order to familiarize us with the grounds before taking our bags and us to our room.

The initial impression of the Infinity Jacuzzi Suite that we had booked was sheer luxury. From the king sized bed romantically bordered with sheer curtains, to the bottle of champagne on ice, to the fresh fruit tray and amazing views from our third floor balcony, we thought we were in heaven. The well appointed bathroom with double vessel sinks, illuminated make-up mirror, two person jacuzzi, large indoor and outdoor shower were the icing on the cake.

We immediately unpacked and dressed for dinner at the Italian Restaurant. No reservations were required except for the Italian and Mexican nights at Sabores. Gabby was our waitress the first evening we were there and she was attentive, professional and positively bubbly~ Our meals were artfully presented as culinary masterpieces.

We went for breakfast the first morning at Sabores Restaurant and had a lovely meal and, again, the service was impeccable. This, however, would be our last breakfast outside our room. We took full advantage of room service for the remainder of our stay. The room service menu for breakfast was extensive enough and the service was, once again, above par.

We ate the majority of our lunches under the Palapa and took advantage of the different themed menus. The fresh nacho chips and homemade salsa are to die for. My only complaint would be that there is little or no garlic in the guacamole.

Our dinners at all three restaurants were amazing. Although the portions seemed slightly less generous to what we are accustomed to, by the end of the meal we were very satisfied without being uncomfortable. Again, only one complaint that we had about the restaurants is the choice of red wine. As lovers of red wine, we found that the house wine did not match the caliber of the food.

The beach was absolutely amazing, from the gentle waves and clear turquoise water to the beach butler service (Thanks Mitzy, you are wonderful). The fresh fruit water smoothies were a welcome quench to our thirst after our long morning walks on the beach. There was never an issue finding a chair, daybed or umbrella. The beach was raked regularly and the sand was like icing sugar.

The only complaints that we had, were that the air conditioner in our room was quite noisy. It was quite windy during our stay and the wind literally howled throughout the night on our balcony. Towards the end of our week we noticed that algae was forming in the water in our infinity pool. We contacted maintenance who immediately came and dropped some algaecide in the pool. The next day it was somewhat better, but I think that the pools should be more regularly scrubbed and treated. The other main pool and the quiet pool were both quite chilly and therefore we did not swim in them.

On our departure, check-out was a breeze and we were greeted at the front door of the lobby by the General Manager, Alfredo Santamarla, who seemed genuinely interested in what our experience had been. He is very proud of the resort and his staff, as he rightfully should be. His personal attention to our concerns and comments were greatly appreciated. We hope to someday return to El Dorado Maroma and look forward to the same courteous, pleasant service we enjoyed throughout our stay.

M & G DiCesare

  • Stayed: January 2010, travelled as a couple
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3  Thank northernfolks96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2010

It was really top rate. The service was so perfect. It seemed that there was nothing the staff couldn't find for you or give you. They were amazing...esp PERLA and LUIS. I loved the beach. We had the best...so I heard. They do have different activities and of course the Marina is right there so if you book anything, you can WALK over...Big plus. Book thru Luis and he can also book smaller things and more private tours which is a great idea. Of course it is a bit pricey but ABSOLUTELY worth it.
Playa de Carmen is 25 mins so if you want more nightlight (dancing and noisey) then that is convienent.
It is a quiet resort but Rick's bar had a few things to do a night and I really went to relax so it was nice not to have to deal with crowds.
It felt like family.
Amy from Dreammakers vacations hooked us up BIG time and PERLA AND LUIS (and Gaby) , we really LOVED YOU GUYS!!! Kathleen in PA

  • Stayed: January 2010, travelled as a couple
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2  Thank sloppyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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