Where do I begin???
From the moment we entered the lobby we were treated like royalty! The check-in was friendly, the champagne was a welcome refreshment after our 4 hour flight and the receptionist was cheery and helpful.
Once we were checked-in, the bell boy, I believe his name was Enrique, gave us a short tour of the property in order to familiarize us with the grounds before taking our bags and us to our room.
The initial impression of the Infinity Jacuzzi Suite that we had booked was sheer luxury. From the king sized bed romantically bordered with sheer curtains, to the bottle of champagne on ice, to the fresh fruit tray and amazing views from our third floor balcony, we thought we were in heaven. The well appointed bathroom with double vessel sinks, illuminated make-up mirror, two person jacuzzi, large indoor and outdoor shower were the icing on the cake.
We immediately unpacked and dressed for dinner at the Italian Restaurant. No reservations were required except for the Italian and Mexican nights at Sabores. Gabby was our waitress the first evening we were there and she was attentive, professional and positively bubbly~ Our meals were artfully presented as culinary masterpieces.
We went for breakfast the first morning at Sabores Restaurant and had a lovely meal and, again, the service was impeccable. This, however, would be our last breakfast outside our room. We took full advantage of room service for the remainder of our stay. The room service menu for breakfast was extensive enough and the service was, once again, above par.
We ate the majority of our lunches under the Palapa and took advantage of the different themed menus. The fresh nacho chips and homemade salsa are to die for. My only complaint would be that there is little or no garlic in the guacamole.
Our dinners at all three restaurants were amazing. Although the portions seemed slightly less generous to what we are accustomed to, by the end of the meal we were very satisfied without being uncomfortable. Again, only one complaint that we had about the restaurants is the choice of red wine. As lovers of red wine, we found that the house wine did not match the caliber of the food.
The beach was absolutely amazing, from the gentle waves and clear turquoise water to the beach butler service (Thanks Mitzy, you are wonderful). The fresh fruit water smoothies were a welcome quench to our thirst after our long morning walks on the beach. There was never an issue finding a chair, daybed or umbrella. The beach was raked regularly and the sand was like icing sugar.
The only complaints that we had, were that the air conditioner in our room was quite noisy. It was quite windy during our stay and the wind literally howled throughout the night on our balcony. Towards the end of our week we noticed that algae was forming in the water in our infinity pool. We contacted maintenance who immediately came and dropped some algaecide in the pool. The next day it was somewhat better, but I think that the pools should be more regularly scrubbed and treated. The other main pool and the quiet pool were both quite chilly and therefore we did not swim in them.
On our departure, check-out was a breeze and we were greeted at the front door of the lobby by the General Manager, Alfredo Santamarla, who seemed genuinely interested in what our experience had been. He is very proud of the resort and his staff, as he rightfully should be. His personal attention to our concerns and comments were greatly appreciated. We hope to someday return to El Dorado Maroma and look forward to the same courteous, pleasant service we enjoyed throughout our stay.
M & G DiCesare
