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“This place is fabulous”

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El Dorado Maroma, by Karisma
Ranked #3 of 6 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 January 2011

We stayed here for a week, this was the best resort we have ever stayed at. We wanted quite and fun mixed in one and we got it. There are only 72 rooms so very quite, great beach, activities (if you want), pool bars and anything that you can think of to do only a few hundred yards away. If you are looking to party this is not for you.
The staff what can I really say I have never seen better they don't want you to even put a towel on your chair by yourself. Anything you want or need they are right there to take care of it for you. They have waiters and waitresses on the beach getting your drinks for you you don't even have to move. Talk about customer service, I think some of the people in the service industry in the US could take some lessons from this staff. There are some staff members I want to recognize Paulina it was her first week while we were there and you could not tell at all, one of the nicest & sweetest people I have ever met and did her job as if she has been there forever. Ceaser pool bar so fabulous I can't even begin to tell you how wonderful he is you'll just have to go check it out for yourself, then we have Rene', Franklin, Israel, well just all of them. What a fabulous vacation it was.

  • Stayed: January 2011, travelled with friends
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2  Thank shi0426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,346 - 3,352 of 3,969 reviews

Reviewed 27 January 2011

We just returned from our week at the El Dorado Maroma and have decided that this place has got to be the friendliest place in Mexico! This was our 10th trip to Mexico and after staying at the El Dorado Royale 3 times, we decided to switch it up. We have no regrets with this decision. The fact that it is smaller was perfect for us, because it gave us the opportunity to visit and get to know the staff. I am not kidding when I say that they meet and exceed your every need or want! "Trainee" Paulina is a gem! She and Pilar made us feel like family! Cesar at the 24 Bar was awesome! Luis from Lomas Travel was very helpful. Israel usually helped us at breakfast and we loved his sense of humor! What can I say....I have no complaints! We were just amazed how the staff could remember our room number, names or favorite drink after one time!! The food was exceptional! We stayed in the Mi Hotelito and would stay in that section again, as we liked the character of the room, we called it our "tree house". We will definately be back and would highly recommend this place to anyone looking to be pampered, to relax and to feel like part of the El Dorado Maroma family. Thank you to all of the staff who made our trip so enjoyable and memorable from your friends in room 107 during Jan 19-26.

  • Stayed: January 2011, travelled with friends
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2  Thank sfeggman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2011

Hola! Nothing is more warm than "Welcome Home" as they greet you at the front entrance of this tiny but grand resort. If you want, peace, quiet and refreshment this 72 room location delivers on a huge scale.

ROOMS: Mi Hotelito is a quaint block of rooms located only steps from the beach. The rooms are decently sized, and the bathroom was surprisingly large. You can expect a shower big enough for two with sheer curtains. The bed is king sized with mosquito netting and then there was a desk, coffee service, and cabinet with TV & bar fridge. Also present was ample closet space and shelving with tiny safe for travel documents. Don't count on an upgrade if you want something better the resort does fill up from time to time.

If you want modern and sleek consider upgrading to the newer tower suites. Book a third floor room or fourth floor "honeymoon suite" if you want a view of the ocean each morning. The second floor views are obscured by the huge, and lovely, palm trees. If you want a rock-star experience try out the Presidential suites. After a tour we felt they were too large for a couple but somebody who wanted to entertain could really make use of the luxury condo style units. A note, that they are currently constructing 4 new Presidential suites directly next to the existing Pres units and your private balcony/pool face the building site.

Honestly, who comes for the rooms? THE PEOPLE make this resort! Caesar, Hermalinda, Diego, Isreal and a host of others including Paola and Carmina are there to make your stay a dream. The bartenders will even make special drinks (like the avocado shake) if you can give them the list of ingredients. (Thanks Caesar!) From early in the morning to late at night you will be pampered, cared for and generally made to feel like you are center of the universe. Daniel gives free mini-massages on the beach "pony." Those who don't tip are treated just as well as those who show their appreciation financially.

The Food: Theme nights were fun and added an interesting twist. The portions were small enough that you could sample all of the courses. However, I could rarely finish an entire meal. Those who don't get enough to eat here must be VERY particular as the kitchen will go out of their way to ensure you're satisfied. Enjoy morning breakfasts at the beachside mini-buffet or at the ala-carte by the pool. Room service is not delivered to the beach.

The Beach is MAGNIFICENT. Take a stroll up past the marina to get a real feel for the icing sugar sand between your toes. Take the opportunity to stand still in the water in front of the resort for a few minutes. If you're patient and look carefully you'll see dozens of angel fish who might even nibble at you. We saw a baby ray scooting through the silt. Snorkeling here is safe and fun for those who might be afraid... the bottom is rarely out of reach.

Nightlife: If you're here to party - you're at the wrong resort. However, for a night cap Ricks bar was a fun place to socialize. We played a few games of pool there too early one night and had the entire club to ourselves.

Improvements that could be made are small. For the rainy days it'd be nice to have more places to sit out of the rain and access to borrow umbrellas from the restaurants instead of having to run back to your room for one. All Mi Hotelito suites should have a minimum of two chairs INDOORS for cool rainy days. And one of the bathrooms near Ricks bar had a non-functioning light. Like any place, the food can be hit or miss. However, they will try and make it right.

BTW - don't skip meeting with your concierge. They are the people who will get you into the great theme night experiences at the resort. They may offer you an appointment for a membership presentation but do accept no as an answer. The pitch is done in a separate office and is extremely low pressure.

This resort really was a slice of paradise. We'll be going back

  • Stayed: January 2011, travelled as a couple
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4  Thank DestinyVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2011

We have done extensive travelling and have never experienced a more helpful, friendly staff. They were amazing and make this hotel very special. The restaurants were very good, although if you are looking for a huge buffet like you find in the large all-inclusive hotels you will not find it here. We particularly enjoyed the Italian night. The food was very good but what made it special was the soprano who was singing throughout the evening. Also do not miss the Michael Jackson show in the bar on Friday night. We used Lomas for a tour to Tulum and Coba (a lot in one day) and to take us back to the airport. They were excellent. Luis was very helpful in advising us how to get the most out of our limited time. We will be back!

  • Stayed: January 2011, travelled as a couple
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2  Thank scrap1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2011

From the moment we were picked up at the airport by Lomas staff on Jan 15th to our final drinks with Cesar on the 22nd - we were impressed. The staff truly makes this resort amazing - friendly and laid back but very personal atmosphere. We were told on our first day, "This is your resort" and every one made us feel that way.

Luis with Lomas helped us plan all of our excursions.. He also checked on us throughout the week to see if we needed anything and to make sure we were relaxing while we were not out sight seeing! We spent a day at XPLOR which I would recommend for adventurous couples! It was our fist time ziplining and we loved it - they also had underground rafting, ATV vehicle circuits and a stalactite river swim! We took the Tulum Express Tour - photographing the ruins and learning about Mayan History was fascinating. On our final evening we took the Catamaran Cruise and watched the sunset while enjoying drinks and appetizers. We returned to the marina where a romantic candlelight dinner on the beach was awaiting with a saxophone player serenading us.

Our concierge, Paola, made arrangements for us to take the free shuttle to Playa del Carmen where we shopped for souvenirs and checked out a few restaurants...a great afternoon of trying local food and beers outside of the resort while people watching during a stroll on the beach. Paola also checked on us throughout the week, let us know of events happening on the resorts and kept us up to speed on the themed dinner nights!

We will definitley miss Emilio, our bartender at Rick's Bar, where we went daily for drinks after dinner. I am now a fan of Almond Margaritas and will have to go back for those alone! We had a great time with kareoke and the shows were quite entertaining - dancers and circus show and a Michael Jackson impersonator. Emilio was always entertaining us while the shows where not going on. We spent most of our time on the beach during the day, but we also loved Cesar, the bartender at Bar 24 - always smiling and great service - he makes another favorite drink...Purple Rain!

All in all this was the BEST vacation! Because of the resort size we met many great people, who at the end of the trip truly felt like family. My husband and I already promised each other a return trip! I am embarassed but also happy to say that I shed a few tears the day we left. I can not wait to go back for the fantastic food, service, staff and personal atmosphere!

  • Stayed: January 2011, travelled as a couple
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4  Thank landlockdbeachlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2011

My husband & I just returned from a 5 night stay at El Dorado Maroma. This is a fabulous resort....the staff goes above & beyond. We spent most of our time on the beach relaxing which was perfect. The pool looked lovely but the water seemed extremely cold, then again I always think the water is cold. I would definitely recommend this resort if you are looking for a QUIET, relaxing time. Keep in mind that if you going on vacation to party, this is not the place for you.

  • Stayed: January 2011, travelled as a couple
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2  Thank Wifey0523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2011

Our vacations at El Dorado Maroma have been the best that we have ever had anywhere in the world. The people at this lovely boutique hotel are the nicest people that you could ever meet. They treat the guests like family and always work their hardest to assure that you have everything that you need. All the rooms are lovely and have fantastic views of the ocean. This lovely beachfront hotel is on one of the most beautiful beaches we have ever seen. The sand is very clean and white and the aquamarine water is great for swimming. Those who wish to have long walks or runs along a gorgeous beach can do so. There are more than enough beach beds, palapas, and beach chairs for everyone. The atmosphere is calm and relaxing.The rooms are lovely, and guests can sit on their balconies or patios and feel as though they are on the beach, since all rooms have ocean views. The food is excellent and rivals the fare at the world's best restaurants. This is a great place for romance and relaxation for couples of all ages. It is also an ideal venue for weddings and anniversaries. We have been to this hotel seven times and hope to continue our vacations there many more times.

  • Stayed: January 2011, travelled as a couple
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3  Thank Judy023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
Price Range: £335 - £859 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

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