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“Heaven can wait, Maroma Resort and Spa cannot!”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
San Severo, Italy
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Heaven can wait, Maroma Resort and Spa cannot!”
Reviewed 10 September 2012

Surrounded by luxurious jungle and heavenly garden, there you find the Maroma Resort and Spa, run by professional staff who love to be called the Maroma family. Precious pearl coming out of a huge oyster, this hotel makes you feel in peace with yourself and, just for a while, you realize that happiness is real, your home faraway from home, a dream come true. The perfect combination of friendship and professional treat is what makes the difference when you deal with the staff. Everything has been arranged in order to satisfy your desires or, why not? your caprice. The care for detail, the respect for the environment and the way to approach any and each one of the guests are just unique. The restaurants serve delicious food, the right mix in between mexican cuisine and european cooking in romantic intimacy. If you're looking for something special out of menus, don't panic, the chefs will come over you to customize the menu according to your personal taste. The gym and the Spa are cutting-edge facilities and you actually are able to feed your body, your mind and, most of all, your soul as you please.
Me and my wife, we spent together three wonderful weeks at The Maroma Resort and Spa and we really got in touch with the spirit of the place, sort of mystical, kind of magic, in a word, a fairy tale for real!
The beach is right in front of you, pristine coral sandy stretch just few steps away from your room, shoes are optional! The readiness and immediacy from the staff of meeting the demands of any of the guests are amazing, no need to ask, they almost can read your mind!!
What should I say more?? Don't miss the chance to live your dream at The Maroma Resort and Spa, wrap all your troubles with dreams and get there, you won't regret!! As far me and my wife, well, I guess next time we are going to spend more than just three weeks, one month? Who knows, we'll see but we'll come back for sure. Byyye EttoRos

  • Stayed August 2012, travelled as a couple
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Helpful?
2 Thank HectorDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 17 September 2012
Dear Hector,
Many Thanks for such a beautiful and true-heart comment! You left me and the entire Maroma Family speechless and happily enough to know that it worth everyones effort to keep our guest not only happy and satisfied, but touched by Maroma. We appreciate the time you took to write and describe your personal experience at our little Paradise (Or Heaven). We look forward to welcome you again in your home away home to ensure you another authentic and magic experience.
Kind Regards,
Federico Echaiz
Managing Director
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Rating summary
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Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2012

I will treasure every moment that I stayed at the Maroma. The staff could not have been more helpful. Maroma is a rare treasure that rewards those with a deep appreciation for service and beauty. The only mistake that I made while there on vacation was venturing outside! This place is in a class of its own-maybe a planet of its own
So here are the details... when we arrived thirsty and parched we received a cool towel and iced margarita. Once you have checked in you get a tour and this place delivers everywhere you look. Lush gardens and sandy white beaches.
Then there is the room and the Spa.First I Rarely love hotel beds- But I loved this bed(need to find out who makes it. Now we stayed in a one bed room suite and if you can swing it do it. The views are as beautiful as any you will find anywhere.Period
We took advantage of everything couples massage, room service and the dining areas.
The spa is in a class of its own..with a plunge pool sauna and steam. My therapists were amazing
And don't forget to say hello to Freddie at the bar...Another classic member of a truly wonderful resort.

Room Tip: one bedroom suite on second floor but every room is special
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank r0adwarri0r123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 17 September 2012
Dear r0adwarri0r123,
Many Thanks for sharing your experience with us and with a wider audience as Trip Advisor is. We feel truly honored to know you enjoyed every detail and service experience we offer to our distinguish clients. We look forward to welcome you again in the future to ensure you another authentic and relaxing time in our little jewel.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 September 2012

My partner and I just got back from our first visit to the Maroma - it certainly won't be our last. From the initial welcome to the ongoing service the Maroma is top notch! Federico Echaiz and his team run a friendly welcoming resort that makes for a relaxing stress free vacation. The food at the restaurants was particularly good and we really enjoyed the cooking class!

We stayed in a one bed suite, which was right on the beach front with glorious views (thanks for the upgrade!) of the ocean.

The resort caters mostly for couples and during our stay was probably only at half occupancy, and with only around 56 rooms it was lovely and quiet. It's a great place just to chill and relax.
Understated luxury at its best.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank MidAtlanticMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 17 September 2012
Dear MidAtlanticMan,
Greetings from sunny Maroma! Many Thanks for your complimentary words. We feel truly honored to know you enjoyed your stay with us. We look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Byron Bay, Australia
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 August 2012

In all my travels, one can quickly determine from immediate arrival whether a resort/hotel is well run. The Maroma resort in Mexico fits the bill as soon as you arrive. In the 9 days my wife and I spent, there was not a thing that could be faulted. The team headed by Federico Eschaiz are so competent and proud of their positions that to a guest, the resort appears to run itself. Young lovers are everywhere and after 35 years of blissful marriage it was a pleasure to see romance in the most romantic setting. Well done to Maroma and even though coming from Australia is a lengthy trip, it was well worth it. Can't rave about this place enough! Try the spa......out of this world. Some would call it expensive but take the plunge.....you won't regret it.

Room Tip: Room 8 was perfect. 50 mtrs to the beach, 50 mtrs to the two excellent restaurants and beach bar, 50...
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  • Stayed August 2012, travelled as a couple
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Helpful?
2 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 6 September 2012
Dear Parche,
Many Thanks for your complimentary comments! We feel truly delighted to learn you and your wife had a truly and authentic experience at our little Paradise. I will share your kind words with the entire team to keep them motivated and keep giving the fantastic service that distinguishes us. We look forward to welcome you again in the future to ensure you another romantic getaway!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2012

We come from a country of wonderful beaches and a very famous reef so we don't usually seek this type of holiday away from Australia. However,we love Mexico, the people, the food and the colour and chose this resort to relax after Mexico City and San Miguel Allende.
As a family of five and three generations were very warmly welcomed. Our adjoining rooms were delightful and the children (aged 12 and 9) found special gifts on their beds decorated with petals. Maroma now has a special, low-key kids program as so many couples who originally came on a honeymoon wish to return with their children. The resort seems remote and private and not too big (some in this area are enormous) It's designer-Mexican with lovely gardens and a resident macaw, friendly racoon-like creatures and iguanas. Staff were wonderful and we adored "La Tia" who wore embroidered local dress and made tortillas by hand (we were allowed to help) for our breakfast by the sea. The resort arranged some marvellous excursions from snorkelling in underground caves to visiting historic Mayan ruins.

  • Stayed July 2012, travelled with family
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Helpful?
5 Thank CarolynL23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 28 August 2012
Dear Carolyn,
Thank you very much for your complimentary words. We feel honored to know you and your family had a fantastic experience and really enjoyed all the resort activities. We look forward to welcome you again in the not too distant future at our little paradise.
Kind Regards,
Federico Echaiz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 August 2012

We decided this summer destination to be Mexico: it was something I desired for so long... and nothing could have been so wonderful and charming !
After an intensive but so interesting trip through Chiapas and Yucatan regions - among the richest in natural landscapes and archaeological sites - we landed on "wonderland" Maroma.... a bright colonial building literally surrounded by jungle-forest hosting all types of animals (iguanas, parrots, etc.) in a perfect mexican corner of paradise. Beach is just a walk from the rooms and the restaurant area, where you can have breakfast/dinner in the open terrace in front of the caribbean sea. Rooms are tidy, spaciuos (the bath is huge) and every evening you find candles lit up for a romantic atmosphere; food is sort of gourmet experience at Maroma, you find variety and style in presentation. Service staff are unique with their smile and courtesy that make you feel not only at home ... but even better !! I really suggest this experience, especially for couples searching for a private and romantic staying, you will miss it as soon as you leave it. Thanks Maroma !!!

Room Tip: Be sure to reserve an Ocean view room: it costs a little more, but weaking up by ocean breeze and cu...
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  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank elena c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 24 August 2012
Dear Elena,
Greetings from sunny Maroma! Thank you very much for sharing your authentic experience with us and with a wider audience as Trip Advisor is. We are delighted to learn you really enjoyed your stay at Maroma and your vacations in this beautiful country! We look forward to welcome you again in the not too distant future!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 August 2012

In June 2012 we were so lucky to stay for 2 full weeks at the Maroma, and probably it was our best vacation EVER. The place is just sooo gorgeous, a very authentic and private paradise away from the big mass tourism bunkers along the beaches between Cancun and Playa del Carmen. Heaven on earth! The Maroma is set up with so much taste, aligned with Mayan culture and love to detail e.g. every evening candles are lit along the pathways. The Maroma team is truly special as their aim is to make your stay the most wonderful and enjoyable it can be for you. Service is outstanding and people go out of their way for ever little thing to make it happen for you, just phenomenal. The team is very open for feedback always trying to make your time even better eg we once asked in the morning for a hammock on our balcony, we had it the same afternoon. Or they had a wedding party one weekend at the beach with music until 11pm, we were not happy with the music so they offered us to change room to the other side of the resort to be more quiet, another time they invited us for dinner as we had a minor comment. Anyway, huge applause to the staff that is customer facing every day where ever you are - this is true service and customer focus - and the staff behind the scenes that make it look so easy. People were just so nice and happy, and you could feel they take pride in what they do.
Every morning to your room they bring you coffee or the yammi Maroma hot chocolate served with some fresh pastries, a very sweet and special treat.
So generally, the pools are great, the beach is a dream come true and I can still feel the white sand under my feet...
Their gym is brand new, with the latest and newest machines - so bring your sports gear! The Kinan Spa is an oasis, what else can you wish for... they have all treatments you can think of, a great sauna and steam bath - we used it all, the steam bath even every evening before dinner... just ahhhhhhh! Additionally they offer Ashtanga Yoga lessons there every morning excl Sundays at 9am with a great guy, this was a beautiful way to start your day.
The food is just too good and every day from breakfast to lunch to dinner you can just enjoy the best dishes, the chef does miracles, it all tastes so magic; our special desert favourite though were the churros - best churros ever in my whole life, just a dream come true.

We supermegahighly recommend this place - if you wish to have a quiet retreat and pamper yourself - and told all our family and friends to go there. we for sure will be back as this is true vacation...

  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank ManuelaRonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 22 August 2012
Dear Manuela,
Thank you for taking the time to write such a sincere and beautiful comment about Maroma. We feel truly honored to know we made you feel in Heaven at our little Paradise. I will ensure to share your kind words with everyone in the hotel to keep them motivated on doing what they do best: delivering their heart in the service they give to our clients. We look forward to welcome you again in the not too distant future to ensure you another authentic and unforgettable experience!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Property: Belmond Maroma Resort & Spa
Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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