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“Just what the doctor ordered”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just what the doctor ordered”
Reviewed 21 October 2012

I arrived at The Maroma getting over a cold and left after 7 days, healthier and happier. I was there with my friend around 7 years ago. Since then, swimming pools, a gym and a health spa have been added. The gym is fine, has aerobic machines that are 'GREEN', (they run on the power of you).. and filled with bottles of water and towels. The Spa is fantastic. It's as though you are entering a retreat in your mind. The lighting, aromas, and sounds put you at ease . The massage therapist I had was truly a "therapist". The cold washcloths with a slight hint of eucalyptus feel so good after the sauna or the steam room. The food was OUT OF THIS WORLD. Every meal, fantastic. When we didn't want a sauce on our shrimp, Miguel suggested a variation that the chef produced with perfection. Pablo's suggestion of dessert was phenomenal, and Alfonso was extremely attentive at breakfast. Everyone greeted us by name and seemed truly interested in our happiness and well being. I recommend "Dinner with the Chef" if you have the opportunity. . Rent a car and go see the Cenotes.... Incredible. The beach was clean, the rooms well taken care of.... absolutely FANTASTIC, PERFECT TIME.... I'd go back again and again.

Room Tip: This was off season so noise was not an issue. We had a view of the Beach, which was a joy to wake...
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  • Stayed October 2012, travelled with friends
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Helpful?
1 Thank Cacahuetes2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Cauchuetes,
It pleases us to know that not only did you enjoy your holiday, but that the experience was beneficial to your health! We are glad you have noticed our improvements since your last stay and we believe we can improve on perfect and make our little paradise even better for your next stay. We look forward to welcoming you back here again and again.
Kind Regards,
Federico Echaiz
Managing Director
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Traveller tips help you choose the right room.   Room tips (231)
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English first
Washington, DC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2012

My husband and I just returned from our 6th trip to Maroma. On each trip we discover something new about Maroma that makes us love the place even more.

The staff is exceptional...from the restaurant manager Luis Ramirez, to Jessica in Hospitality, Johnny, Alberro and Ounessimo on the beach, Johnny and Adres in the bar and our favorite waiter in the restaurant, Fernando, everyone in housekeeping and (of course) Freddy "the American TV Star"- thank you to everyone for making our week special. I know I'm forgetting someone...the entire staff is fantastic. We made a slight comment about something to hospitality one day, and Jessica not only took care of it immediately, she exceeded our expectations and went way above and beyond. The staff anticipates your every need and are happy to help you with anything....sometimes even suggesting things you didn't know you wanted! Their one goal is to ensure the guests have a great time and also relax.

This time we stayed on the newer side of the resort and loved every minute of it. It was perfectly relaxing. The pool is beautiful and the grounds are immaculate. After a heavy rain, the staff was quick to clean up the leaves and wash away the runoff .... Also- easy commute to the spa!

And let me just say I love this spa. I daydream out this spa when I'm having a bad day.

We had so many great meals! the food is always good and fresh. If you want something that is not on the menu- just ask- the chef will make it if he has the ingredients.

If you are reading this and have never been to Maroma -GO- NOW! It's a truly magical place. We will be back to visit our Maroma family soon. Thank you for everything!

My only wish: that you had a webcam on the beach! So we could check in with you! :)

Take care-
Christine & Michael B.
Washington, DC

  • Stayed October 2012, travelled solo
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Helpful?
4 Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Christine & Michael,
We are glad to hear that you have enjoyed staying on the newer side of the resort just as much as you enjoyed your previous stays. We hope that you do not have to spend too many bad days imagining yourself in our spa between now and your next visit, but we do appreciate knowing that the experience continues to help you between stays. We will ensure all the staff (specially the mentioned) knows about your kind words.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2012

I've heard wonderful reports about Maroma for years, but never had the opportunity to experience it for myself until a week ago. Wow!!! This is a truly extraordinary resort by any standards! Small, with only 63 accommodations, with a staff that is amazingly attentive to all details, Maroma is located on one of the most beautiful white sand beaches on the Caribbean. Each evening, the staff lines the walkeays with votive candles giving the entire property an even more magical quailty than it already has. The rooms (casitas) are truly reflective if their Mexican herigate from the tile to the furnishings and decorative details. Then there's the food..absolutely sensational from chef Pablo and his experienced and friendly staff.
All in all, one of the best resort experiences I've ever had, and am already planning to return with a group of friends.

Room Tip: The Ocean Front Master Suites are amazing!
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  • Stayed October 2012, travelled solo
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Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear John,
Thank you for your kind words we will ensure to share them with all the staff. Maroma is indeed a small and intimate property and we feel it is the perfect size for us to be able to cater to every need and desire of our guests. We are pleased that you are already planning on coming back and sharing the experience with others. Hopefully despite your fantastic words, we can also exceed their expectations too.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2012

This place was absolutely incredible. The hotel and property were gorgeous. The staff couldn't have been nicer or more accommodating. By the second day there I was walking around being greeted by my first name. The rooms are spacious and luxurious, and I thought it was a great touch that no two rooms are identical. There are so many pools scattered throughout the resort, its almost like each room has a private pool. The food was terrific, and not just the Mexican food, the bar has as good a burger as I've had anywhere. Having coffee delivered to your room every morning seems like a small detail, but its a fantastic touch. My brother's wedding went off without a hitch, because Beatriz, the wedding planner, took care of every single detail. Between her and the staff, we had literally nothing to worry about. A perfect week.

Room Tip: Can't go wrong with any of them.
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  • Stayed September 2012, travelled with friends
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Helpful?
1 Thank BikeMurke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear BikeMurke,
Thank you for describing your week as perfect, we are delighted that it went so well. Congratulations to your brother, we are all glad we could be part of the special day, and we hope to see many of you again in the future.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marina di Castagneto Carducci, Italy
Level 6 Contributor
100 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 11 October 2012

I participated at an event hosted by Maroma which involed over 300 persons in the travel industry from all over the world. The location is magnificent and amongst the properties I saw in Playa del Carmen, its by far the best. The structure has local character, luxury and charm and these characteristics are even more accentuated in all the services on the property from the food to the beverage to the artistic initiatives, courtesy and customer satisfactio.
This is how and where I would want to return for a unique experience and vacation in mexico...well done to all the staff and the management

  • Stayed October 2012, travelled on business
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Helpful?
3 Thank Francesco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Fabio,
We appreciate your kind words and hope that you can return soon so we can further enhance your perception of our little paradise and increase your belief that we are the best in the area.
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 October 2012

I have just returned from my wedding at the Maroma and it was by far the best week of our lives. We had 90 guests and the staff at Maroma treated us like royalty. I have never been to a place that is so meticulous and focused on guest service and relations. Beautiful rooms, immaculate amenities, terrific food and the world's nicest beach. Many of us are already planning return trips. We joke that the Maroma ruined us for any other place! It's the best place we've ever been.

PS - if you are looking to have a wedding or event there, Beatriz is a gem. So thoughtful, diligent and seasoned when it comes to events. She took wonderful care of us...we love her!

Room Tip: they are all great
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  • Stayed September 2012, travelled with family
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Helpful?
3 Thank Dewey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Dewey,
Congratulations and thank you for spending your special day with us. We are sorry that every other holiday resort may now be ruined for you, but Maroma will always be here for you to return! Beatriz is indeed a gem and she was very happy to read your kind words.
Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fork, MD
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2012

Just returned from sixth visit to Maroma Resort. First class in every respect. Beautiful ambiance, cuisine, sumptious beach (best loungers anywhere), incredible spa, and especially the excellent solicitous and friendly staff. Would recommend the Maroma experience to anyone.

Room Tip: Oceanview rooms are our favorite. The Acuarios rooms are lovely but a walk to restaurant. Upper Ga...
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  • Stayed October 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Bruce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 10 October 2012
Dear Bruce,
Greetings from sunny Maroma! Many Thanks for your complimentary comments. We are very happy to learn you had a relaxing and authentic time with us. We look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Property: Belmond Maroma Resort & Spa
Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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