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“Authentic Luxury”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Spokane, Washington
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Authentic Luxury”
Reviewed 13 November 2012

Maroma Resort is an undeniable treasure on the Riviera Maya. From our arrival, a nine day stay, and departure, all of our experiences with the resort and staff were five stars. Our well-appointed room and private balcony loomed over the white sand and turquoise water, and the sound of the surf was only wonderfully and gently interrupted by the native fauna in the nearby jungle. Due to a staff that incredibly knew us by name throughout, we often felt as though we were the only guests on their agenda. The grounds are immaculate, and in the evening, you can stroll candlelit walkways throughout the resort. The authentic food at all restaurants was fantastically prepared and presented. We decided to rent a car, but would not do so again, as should you ever wish to leave the resort, local transportation is readily available. The transfer and taxi rates may seem steep at first, but pales when compared to car rental plus insurance/liability coverages. The wifi service in our room and throughout the resort was excellent. We would recommend the Temezcal experience, it was transcending. The complimentary sauna and steam facilities in the spa are worth a daily visit. As runners, the fitness facilities were modern and adequate. The beach is good for a barefoot jog, and extends for a considerable (miles long) distance, much of which is bordered only by the natural habitat. As one might expect from a world class resort, the high cost for some of the amenities is a bit of a surprise, but the overall value considering the completely magical experience you will enjoy at Maroma is excellent and we would highly recommend this resort to all who cherish privacy, service, relaxation, and authentic luxury.

Room Tip: Recommend upper (second) floor with ocean view.
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  • Stayed November 2012, travelled as a couple
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Helpful?
3 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 16 November 2012
Dear Paul,
We are happy that you enjoyed your stay and that you would recommend us to anyone seeking an authentic Mayan experience in complete luxury. Many Thanks for sharing your comments and we look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Managing Director
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English first
Cleveland, Ohio
Level 5 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 5 November 2012

We have been to Mexico many times - in the Cancun and Riviera Maya areas at different resorts - but absolutely nothing compares to this undiscovered paradise on Maroma bay. This is luxury and quality at its finest...and with that comes an appropriate price tag. Many who have reviewed Maroma Resort and Spa have acknowledged that while it is truly wonderful, it is unbelievably expensive. This was my main concern when we decided to go here - after also considering the Viceroy, Mayakoba resorts, and the Royal. While prices are indeed high - they are no higher than any 5 star resort you would find in the US. The outstanding quality of the food here is something I have NEVER experienced in Mexico. And the service and surreal beauty of the grounds are worth every penny in my opinion. I will give some examples of pricing - and hopefully that will help everyone make their own decision. But you definetly have to be prepared to spend money. We were, and so we could relax and really enjoy the astounding beauty of this place.

Arrival: We rented a car for about $15/day and drove the 35-40 min straight down the Rt 307 which the resort is located right off of. They do not have a specific sign, but when you see the sign for Priveleged Beach/Secrets Maroma....turn there. There is free valet parking at the resort. Although we rented a car, thinking we would go into Playa del Carmen...which is about 9 km away and approx $25 cab ride one way....we never left this paradise for a minute. Renting a car is a great option if you want to save some money on transfers to/from the airport, as well as getting into town - and it could not have been easier.

Once on the grounds, they greeted us with a Maroma Marguerita (yum!) and took us on a tour of the grounds, and explained the restaurants, etc. Bags were delivered immediately to our beautiful ocean view suite and we were on the beach about an hour after we landed in Cancun airport.

Room: We had booked an ocean view suite with a deal they were having on-line. It was amazing! A wonderfully comfortable bed draped in mosquito netting and with bouganvilla petals scattered on it....looked directly out onto the ocean. We watched the sunrise and the moonlight on the water right from bed. The room had AC but we never used it once....the ocean breeze was fantastic. We also had a sitting area with radio/ipod player (which came in handy since we forgot our iphone charger) and a balcony with 2 chairs and small table where we enjoyed our morning coffee. You choose what you would like (tea, hot chocolate, or coffee) and what time you would like it delivered, along with a USA today (free, or other papers for a cost) They leave it discreetly outside the door and don't knock in case you sleep in. The coffee service and breakfast (which was awesome!) are included in the room price.
Also found in the room are umbrellas, rain parkas, and Off bug spray for mosquitos. Luckily we didn't need any of them, but nice that it was available. Everytime I come to Mexico I usually come home with a million mosquito bites, despite the resorts spraying toxic chemicals in the air at night. Here, in paradise, I seriously never saw a mosquito. Not one. AND they never sprayed anything in the air. Only lit tea light sized candles in the rooms.
Maid service was twice a day - and we would come back from dinner to a beautiful candleabra lit with real candles to greet us. Beautiful.

Beach:
Here is the real crowning gem of the resort. It is absolutely stunning. Maroma bay itself is gorgeous and the resort is right on the best part of the sands. Gorgeous white sand with plenty of space to not worry about high tide. There are no resorts to the left for as far as you can see. To the right is Secrets Maroma - but when we were there, it seemed empty and was never a problem. The beach seaweed is cleaned up every morning and there are plenty of beach loungers and chairs for everyone. The beach service is wonderful - very attentive and you can order lunch dleivered right to your spot. They also come around at random times with complementary fresh apples, a small glass of ice cream, frozen grapes, etc. When we took a walk I was amazed at how much space along the beach the resort has....for just 65 rooms/suites. Which is probably why we felt like it was almost a private resort for just us.

Dining: In response to the complaints about menu prices, Maroma now has a "Dining plan" which is $80/pp per day. You can eat at any of the restaurants and it includes a 3 course meal at both lunch and dinner. It does not include drinks. We opted to do this and felt much less restricted about what to order. To get this quality of food back home, we would have easily spent $160 on just dinner alone, so for us, this made sense. In terms of pricing, lunch appetizers were around $10 and entrees were $15-25 approx. Dinner was slightly more....apps and salads around $15 and entrees $25-40. Drinks were about $12-15 for mixed drinks, wine was around $9/glass and I can't remember for beer. The drink menu itself was very impressive and creative--even a beet martini! It also had an extensive list of tequila from which Freddy (at Freddy's bar) would give tasting flights.
There are 3 restaurant options: El Restaurante (brkfast, lunch and dinner) El Sol (dinner only---mediterranean tapas and entrees) and Freddy's bar (ceviche, salads, lunch items) We tried them all and enjoyed Freddy's for casual lunch and the best ceviche I have ever had. Oh - and the lobster tacos!!! For dinner, El Sol was nice, but we enjoyed the menu better at El Restaurante. Excellent tortilla soup and fish entrees. Additionally, you can dine out on the patio which is right on the beach - or inside. We had the entire patio to ourselves one night....with the moon shining on the water, it was perfect. A sommelier was on hand to assist with wine choices and was very knowledgeable.
If dining with only a few other tables is not private enough, there is the option for a very romantic private dinner on the beach. The set up is gorgeous....lanterns light the path to a table for 2, bonfire afterwards,etc. However practically speaking, you are sitting right in front of El Restaurante (so the whole restaurant is watching you have your private dinner - though it is dark) and it is very windy on the beach. Cool idea, but with almost every table feeling like a private dining experience, I doubt it is worth the money. We did meet a couple who had dinner up in the Mirador tower and worked with the chef to create their own menu - which did sound pretty amazing.
There are also theme nights for $80/pp extra which includes one beverage. They had a taco night near the pool, and a beach barbeque. I can't eat $80 worth of tacos, so we skipped those.
There was also a night of tequila and local beer tasting along with a traditional Mexican dinner at La Cantina on Saturdays. Freddy is in charge of this - and we really wanted to go, but had already booked a massage at the same time.
The amount of different dining options for a such a small resort is really astounding - you will not be disappointed.

Spa/Gym: Wow! It is so beautiful and surreal...especially walking back at night when every pathway is lit up by tiny candles lining the walk. We really splurged here and had 2 massages - the Deep Tissue and the couples Hot Healing Poultice. Deep tissue was good, but the Hot Healing Poultice was amazing! Artemis was my massouse - and though she is small she has incredible strength. My boyfriend's massouse was Bruce and for 90 minutes we were massaged into a totally relaxed pulp. My boyfriend is always unhappy with massages because the pressure is never strong enough for him--but could not get over how great a job Bruce did! We were both very impressed. At $245 per person, it was pricey, but worth the splurge. They have a very extensive list of treatments in all price ranges. I think the Deep Tissue was an hour for $135 - which is in line with many places. They have a sauna and steam room, but interestingly no hot tub - which I really like before a massage. I think that is my only negative of the whole trip.

They also offer free yoga classes at 9am and 5pm. I meant to get to one of them and unfortunately other activities prevented this. We did do a Mayan Boot camp one morning with Arturo--wow did he make our thighs burn. Squats on the beach, burpies, etc. It was very challenging, but great! This was also complementary. The gym had other classes for an additional fee.

Other activities: We did go on the snorkeling trip that is included in the room cost. Our guide was able to point out an octopus and some other sea life - but it was very rough the day we went out, so for me, it wasn't very enjoyable. Under different conditions, it would have been great. The reef is said to be the second largest in the world.

Conclusion: We spent only 4 days in this little paradise - and left feeling so relaxed and rested it is unbelievable. Yes, it is a splurge, but every penny was worth it for us. The staff all know your name and go out of their way to help you with anything and everything. For this level of luxury, I will never consider going anywhere else. We can't wait to return.

Room Tip: I can't imagine a bad room - but the ocean view suite was fantastic.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ciaobella6375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 13 November 2012
Dear ciaobella6375,

Wow, thank you for taking the time to write such a fantastic and incredibly detailed response! We have shared it among our staff and in particular passed your kind words on to the spa staff mentioned. We are delighted that you had such a great time here and managed to fit so much into four days, and as you know there are plenty more new things to do next time around! Hopefully this proves very useful for potential visitors as your review will have answered many questions that they may have and helped them allay possible fears over pricing. We are glad that you concur that are prices are appropriate and represent value for money. We are looking forward to welcoming you back soon.

Kind Regards,
Federico Echaiz
Managing Director
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Corvallis, Oregon, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 October 2012

Off season for October honeymoon= privacy, comfort & awesome! We were one of only 6 occupied rooms which meant awesome privacy. Wish we had traveled into Playa Del Carmen more for Yaxche Mayan restaurant. The resort snorkeling was awesome (we saw a shark, a barracuda and an octopus). The yoga class was my first and amazing! The guacamole was the best I've ever had!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 6 November 2012
Dear Dan,
Thank you for highlighting that the stunning views and scenery are not limited to just the hotel, gardens and beach; there are indeed also many awesome sights to be seen in the sea as part of our various Marina activities. We are glad you enjoyed so many of our activities and the food. We look forward to welcome you again in the not too distant future!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cusco
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2012

My wife and I had the chance to spend four glorious days at this special place last week. We love Mexico, and it doesn't get more authentic than this....and luxurious all the way! The beach is second to none and the staff make you feel like family. Want to tell all our friends, but also want to keep it a bit of a secret. We'll be back for sure.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 6 November 2012
Dear John,
Many Thanks for your complimentary words. We feel truly honored to know you and your wife had a fantastic time at our little Paradise. Please tell your friends about it! The hotel is relatively small, with only 64 rooms, meaning that even when full, the hotel remains private and intimate. We are pleased to hear that we will be welcoming you back to our family in the future!
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2012

I arrived at The Maroma getting over a cold and left after 7 days, healthier and happier. I was there with my friend around 7 years ago. Since then, swimming pools, a gym and a health spa have been added. The gym is fine, has aerobic machines that are 'GREEN', (they run on the power of you).. and filled with bottles of water and towels. The Spa is fantastic. It's as though you are entering a retreat in your mind. The lighting, aromas, and sounds put you at ease . The massage therapist I had was truly a "therapist". The cold washcloths with a slight hint of eucalyptus feel so good after the sauna or the steam room. The food was OUT OF THIS WORLD. Every meal, fantastic. When we didn't want a sauce on our shrimp, Miguel suggested a variation that the chef produced with perfection. Pablo's suggestion of dessert was phenomenal, and Alfonso was extremely attentive at breakfast. Everyone greeted us by name and seemed truly interested in our happiness and well being. I recommend "Dinner with the Chef" if you have the opportunity. . Rent a car and go see the Cenotes.... Incredible. The beach was clean, the rooms well taken care of.... absolutely FANTASTIC, PERFECT TIME.... I'd go back again and again.

Room Tip: This was off season so noise was not an issue. We had a view of the Beach, which was a joy to wake...
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  • Stayed October 2012, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cacahuetes2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Cauchuetes,
It pleases us to know that not only did you enjoy your holiday, but that the experience was beneficial to your health! We are glad you have noticed our improvements since your last stay and we believe we can improve on perfect and make our little paradise even better for your next stay. We look forward to welcoming you back here again and again.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 October 2012

My husband and I just returned from our 6th trip to Maroma. On each trip we discover something new about Maroma that makes us love the place even more.

The staff is exceptional...from the restaurant manager Luis Ramirez, to Jessica in Hospitality, Johnny, Alberro and Ounessimo on the beach, Johnny and Adres in the bar and our favorite waiter in the restaurant, Fernando, everyone in housekeeping and (of course) Freddy "the American TV Star"- thank you to everyone for making our week special. I know I'm forgetting someone...the entire staff is fantastic. We made a slight comment about something to hospitality one day, and Jessica not only took care of it immediately, she exceeded our expectations and went way above and beyond. The staff anticipates your every need and are happy to help you with anything....sometimes even suggesting things you didn't know you wanted! Their one goal is to ensure the guests have a great time and also relax.

This time we stayed on the newer side of the resort and loved every minute of it. It was perfectly relaxing. The pool is beautiful and the grounds are immaculate. After a heavy rain, the staff was quick to clean up the leaves and wash away the runoff .... Also- easy commute to the spa!

And let me just say I love this spa. I daydream out this spa when I'm having a bad day.

We had so many great meals! the food is always good and fresh. If you want something that is not on the menu- just ask- the chef will make it if he has the ingredients.

If you are reading this and have never been to Maroma -GO- NOW! It's a truly magical place. We will be back to visit our Maroma family soon. Thank you for everything!

My only wish: that you had a webcam on the beach! So we could check in with you! :)

Take care-
Christine & Michael B.
Washington, DC

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear Christine & Michael,
We are glad to hear that you have enjoyed staying on the newer side of the resort just as much as you enjoyed your previous stays. We hope that you do not have to spend too many bad days imagining yourself in our spa between now and your next visit, but we do appreciate knowing that the experience continues to help you between stays. We will ensure all the staff (specially the mentioned) knows about your kind words.
Kind Regards,
Federico Echaiz
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2012

I've heard wonderful reports about Maroma for years, but never had the opportunity to experience it for myself until a week ago. Wow!!! This is a truly extraordinary resort by any standards! Small, with only 63 accommodations, with a staff that is amazingly attentive to all details, Maroma is located on one of the most beautiful white sand beaches on the Caribbean. Each evening, the staff lines the walkeays with votive candles giving the entire property an even more magical quailty than it already has. The rooms (casitas) are truly reflective if their Mexican herigate from the tile to the furnishings and decorative details. Then there's the food..absolutely sensational from chef Pablo and his experienced and friendly staff.
All in all, one of the best resort experiences I've ever had, and am already planning to return with a group of friends.

Room Tip: The Ocean Front Master Suites are amazing!
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 30 October 2012
Dear John,
Thank you for your kind words we will ensure to share them with all the staff. Maroma is indeed a small and intimate property and we feel it is the perfect size for us to be able to cater to every need and desire of our guests. We are pleased that you are already planning on coming back and sharing the experience with others. Hopefully despite your fantastic words, we can also exceed their expectations too.
Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Property: Belmond Maroma Resort & Spa
Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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