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“Put Maroma on you must-go list”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Coral Gables, Florida
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Put Maroma on you must-go list”
Reviewed 12 December 2013

Was only there for lunch and even though the weather wasn't great, it' was wonderful. Absolutely beautiful setting, first rate service and menu. Don't miss the guacamole. And the margaritas are pretty darned good too. Go!

  • Stayed December 2013
    • Location
    • Cleanliness
Helpful?
1 Thank PRCheryl_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 26 December 2013
Dear PRCheryl_11,

Thank you so much for taking the time to write your review even in your short visit with us. We totally agree with you, our guacamole is a delicious proposal not to miss while visiting El Restaurante and our legendary Maroma Margarita is a must, we are so happy that you enjoyed them!
We truly appreciate that you could experience our Maroma lifestyle and we hope to have you back as a guest of our little paradise in the not too distant future!

Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Sao Paulo, SP
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 December 2013

The beach and view by themselves are already worth the stay! On top of that, the Maroma offers a great service and a beautiful surrounding. Great for couples and people who want a quiet piece of paradise. Highly recommend the use of the SPA and the massages they offer. Breakfast is also AMAZING!

Room Tip: Definitely worth a room with an Ocean view!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcelaNagy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 12 December 2013
Dear MarcelaNagy,

Thank you so much for taking the time to share your experience back in May with our TripAdvisor readers and for highlighting the stunning views and scenery of our little paradise, we protect and care this piece of heaven that we call home and reading your kind comments gives us the inspiration to continue our mission. We are glad you enjoyed to relax and the service of our awarded Kinan Spa which was built under the sacred Mayan geometry and having as a result a temple of wellbeing.

We look forward to welcome you again in the not too distant future!

Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2013

Sitting in the Cancun airport bound for snowy New York, wishing that the magic of the last four days could continue forever. Perfect setting, accommodations, service, beach--it doesn't get much better than this. Among the highlights:

1. An upgrade to a beautiful Oceanview Master room, thanks in part to booking through Terry McCabe of Altour, one of Maroma's preferred travel agents.
2. Delicious food, usually one of my gripes when visiting Mexico and the Caribbean. Don't miss the Benedictus Mexicanos for breakfast, the shrimp tacos at lunch, and cheese quesadillas with chicken at Freddie's Bar.
3. Flawless service. Where else can you find a staff member volunteering to run down the beach to fetch ice cream cones when we missed the guy who passes them out each day. I generally don't even like ice cream, but the home made strawberry was something I'll remember for a Lon, long time.
4. One of the best massages I've had in a long time.

Michelle Pfeiffer was apparently there at the same time, but you'd never have known it due to the sense of privacy about the place and the discreet staff. No wonder so many celebrities book this little slice of heaven.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Pvte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 12 December 2013
Dear Pvte,

I wish we could send you sunshine from our little paradise!

Thank you so much for sharing your lovely experience with our Trip Advisor readers. I was very pleased to read that you enjoyed so much our gastronomy. As you mention, you will be able to discover the true Mexican flavors through our cuisine. We have a very exclusive list of local suppliers that make sure to provide us with the freshest of ingredients for our Kitchen, not to mention the perfect match with our Maroma Family; always willing to pamper you and your beloved ones.
Our awarded Kinan Spa has been Voted #1 in Conde Nast Traveller's Top 25 Spas, Mexico & Central America, 2013 Reader's Poll and it has been aligned with the stars to create an energy flow, it is a pleasure to read that you enjoyed so much your treatment.

We are looking forward to have you back in your Mexican home and we will make sure to have strawberry ice cream for you!

Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 December 2013 via mobile

Beautiful mexican estate with great view to the bay!
Orient express hotels are always special, and Maroma proved this once again!
Food is good, a good blend between local food and contemporary! Recommend doing the gourmet lunch/class, good fun and many tequilas!

Stayed May 2013, travelled as a couple
Helpful?
2 Thank Norbs J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 10 December 2013
Dear Njannuzzi,

Thank you so much for your compliments and taking the time to write your review to share your experience with our Trip Advisor readers. As you mention, Maroma is a true sense of place and we aim to help you discover the wonderful Mexican Culture through our little paradise.

We look forward to have you back in your Mexican home!

Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Visalia, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 December 2013

We visited Maroma on our Honeymoon and could not have been in a better place. The entire staff was so accommodating, warm and paid attention to detail! They knew our names and we were always properly greeted. It was so magical being in a place that made you feel so special. I can imagine down the road at secrets you are simply a number as you lay out on one of the 40 different cabanas. However, at Maroma Resort and Spa each Cabana/bed is properly attended to, in beautiful condition, and just steps from the water! Simply perfect.
The food was also delicious. After reading a few of the other reviews concerning price I would say that for all the quantity and quality of food it makes sense. Every morning Breakfast is served with artisan pastries, Mexican hot chocolate, fresh fruit, fresh juice and much more. In my opinion if you are really enjoying your vacation then sit there for a couple hours and enjoy and long delicious breakfast just steps from the most amazing ocean on earth! The resort does a great job of giving very different lunch and dinner options which most resorts serve similar items which makes picking meals boring after the second or third day. Maroma's menus are eclectic not to mention the ability to choose between two different dining experiences and on some evenings even a third. Not to mention the wine list:)
Finally, the room leaves me speechless. We had the most beautiful turndown service each and every night, full with rose pedals, personalized notes, and a perfectly cleaned room. I would also give the quality of the room 5 stars.
Honestly, the only negative comment we had the entire trip was flat and expired beer out of the mini bar on one day...One phone call and everything was perfect within minutes.
If you want personalized service from happy employees, delicious food with plenty of options (we even asked for chicken fingers..my husband is a plain eater...and no questions were asked, he had delicious chicken fingers), and the most beautiful hotel and scenery on the coast of mexico then Maroma is for you!

Room Tip: We had one of the largest suites and I say go for it! It has soo much room complete with a gym, plu...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 10 December 2013
Dear Kristen,

Many Thanks for your complimentary words and such in detail review!

We feel truly honored to know that you and your husband had a fantastic time at our little Paradise. The hotel is relatively small, with only 63 rooms, meaning that even when full, the hotel remains private and intimate. We have shared your lovely comments to our Family as we need to continue protecting and improving our beautiful property.

We look forward to pamper you on the near future and hopefully with your new family!

Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 December 2013

This resort is small but all class - first class - rooms are beautiful Beach is awesome - food outstanding. Beds on the beach are my favorite part - go from your bed in your room to your bed on the beach complete with full bar/meal service - the ultimate in luxury!

Room Tip: All rooms are great - 2nd floor has better view but first floor has direct beach access
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank meiko225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 10 December 2013
Dear meiko225,

Thank you so much for your lovely review and taking the time to share it with our TripAdvisor readers. I am delighted to read that you enjoyed so much our beds! As you mention, our beach is considered as one of the most beautiful beaches around the world.

We look forward to welcoming you back in your Mexican home in the not too distant future!

Kind Regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 December 2013

we recently returned from a four day vacation at the Maroma resort. Overall, we had a wonderful time. The location of the hotel, the grounds, and the staff were all wonderful. Everyone knew us by name and always had a smile on their face that showed their geniune desire for us to be happy as their guests. The beach was spectacular and our favorite activity was laying on the king sized beach beds with bottle of wine, watching the sun set over the ocean. The hotel was fairly empty but gave us the impression that even when full, you do not feel like the place is crowded. the rooms were very comfortable. we had an ocean view room with a balcony that we enjoyed using every day. My only comment for the room was that the bathroom was a bit small. Next time i think i would have gone for the suite if i was going to stay longer than three days.

Here is my only real complaint. The food. It was underwhelming and dissapointing to say the least! The prices are really astronomical and typically I am prepared for that when going to a 5 star resort. BUT, when i pay those kind of prices, i expect to have the selection, quality, and service associated with them. Maroma's menus were very limited and had no real personality. On top of that, our food often arrived cold. I am a foodie and therefore hold myself to a higher standard. My boyfriend, however, is very easy going and typically never complains about the food. Even he was disappointed in almost every meal. The only night that we thought the food was very good was on a friday when they had a giant buffet (i typically hate buffets) with freshly grilled lobsters and steaks and other local items.

We went to the spa and and had a couples rock massage. I've had probably 50 rock massages at different resorts and typically choose that one cause even if the therapist isn't that great, you still get the benefits of the heat and rock therapy. I can tell you that I have never had a worse Rock massage! The therapist CLEARLY was not trained on how to administer it and using the rocks was more of an afterthought it seemed. She also was more of a "rubber" rather than Masseuse. She did not have any technique other than using a rock to rub my body up and down. My boyfriend, had a very different experience. His therapist was very familiar with how to give a proper rock massage and he said it was fabulous! she placed them strategically on his body and incorporated the strokes with the rocks for a wondeful experience.

all in all, the grounds and staff alone are worth coming here for! Hopefully the food and spa will make improvements. I would still go back

Room Tip: ocean view is worth the upgrade...if you need bigger bathroom , go for a suite.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeoraLesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 11 December 2013
Dear LeoraLesh,

I would love to thank you for taking the time to share your recent experience in our little paradise and I am delighted to read that you enjoyed so many of our activities. As you mention, we count with a beautiful beach that has won many accolades, and with only 63 rooms, you can rest assured it will always be secluded and private.
Providing our guests with the best possible hospitality and service has always been our mission. After all of your detailed feedback, I truly appreciate to bring the mentioned matters to my attention. I have addressed them both to my Executive Committee, offering you an apology for the inconvenience. We will go under a revision of the quality of our service.
I only hope to have the opportunity to have you back and try us again in a future stay, at which time I will personally make sure you experience the true meaning of our Maroma Resort and Spa way of life.
I kindly request you to contact me directly or your travel agent for your upcoming reservation, and let us making it up for you.


Kind Regards,

Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Property: Belmond Maroma Resort & Spa
Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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