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“A Trip to Paradise”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Reviewed 24 May 2014

From the minute we were picked up at the airport by hotel staff, every aspect of our brief vacation was exceptional. Management and staff of this resort attended to every detail flawlessly to ensure the most satisfying experience. We wouldn't hesitate to visit Belmond's Maroma Resort in Playa del Carmen again and intend to recommend it at every opportunity.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest Thomas,

Thank you for taking the time to share your experience with our TripAdvisor readers. I am happy to learn you had such a wonderful experience.

Your sincere recommendations are very much appreciated, we truly look forward to welcome you back, this time, for a longer stay.

Federico Echaiz
Managing Director

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373 - 379 of 1,189 reviews

Reviewed 24 May 2014

This hotel was definitely one of our all time favorites, it is a smaller, boutique hotel with the most incredible white sand beach in the area. There is a woman in the lobby making homemade tortillas every morning -- all the food was fresh and the staff was very accommodating. The spa was also beautiful and Carmen gave the best massages!! The feel there is very unique compared to the other all-inclusive hotels in the area, which are very large and impersonal. Our kids loved it too, there is a great hang out room for them and the kids are safe running around the property alone. We can't wait to go back.

Room Tip: try for ocean view or front rooms or the birds in the jungle area may wake you up!
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  • Stayed: March 2014, travelled with family
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2  Thank hiyahunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you for taking the time to share your experience with our TripAdvisor readers. I am happy to learn you had such a wonderful experience.

The entire team is looking forward to welcoming your family back to our little paradise for more amazing experiences to live and share.

Federico Echaiz
Managing Director

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Reviewed 24 May 2014

The Belmond Maroma Resort is everything and more of what I expected for my trip to Mexico. The beach is so beautifull, the coral reef makes it to have a blue, calm and warm water. The resort has the charm of the Mexican/Mayan architecture. It Is private and exclusive. The food is to die for. I travel all over the world because of my job and this trip is on my top best ones. I was sad to have to leave the resort.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Divina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you very much for choosing Belmond Maroma Resort & Spa for your stay and for sharing your great experience with all Trip Advisor´s readers.

If your job or your personal activities bring you back to this zone, we all will be glad to host you again in your new Mexican home.

Federico Echaiz
Managing Director

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Reviewed 21 May 2014

This hotel is stunning. Fabulous location, pristine beach, beautiful property, great rooms with lovely linens and bathroom amenities, good restaurant choices on the property. Super attentive staff. Freddie at the Beach Bar has some great stories It's about a 30 minute drive from the airport in Cancun, a $100 taxi fare, and 20 minutes into Playa Del Carmen.

  • Stayed: May 2014, travelled as a couple
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Thank Hilary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest Hilary,

Thank you so much for your review and taking the time to share it with our TripAdvisor readers. We appreciate the opportunity to welcome you in your new Mexican home.

We look forward to host you again in Belmond Maroma Resort & Spa, until then…

Federico Echaiz
Managing Director

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Reviewed 20 May 2014

Thank you everyone at Belmond Maroma Resort and Spa! From the moment I called to reserve (after reading all the Trip Advisor reviews), and throughout my week long stay - enjoying the most magnificent beach with people like Johnny who greets you with a smile, bringing you ice cold bottles of water and making sure you're comfortable and well taken care of to people like Freddie, at Freddie's Bar who also want to make sure whatever you may request is responded with an ease and that smile! The Spa was truly spectacular with Carmen or Bruce who knowingly help release all unwanted tension. The entire staff, who are like a warm and caring family, is there to take care of you from the most simplest of needs. The soothing beauty of the setting, the special detail to the environment designed to immerse oneself into the cultural and artistic sensibilities, enhance one's sense of wonder while affording opportunities for relaxation - a breathtaking respite from the realities and challenges in living and in life. Just what the Dr. ordered... a wonderful way to refuel and rejuvenate whether as a couple or single, it's the escape we fantasize about.. and Thank You Maroma for helping to make it a reality!

Room Tip: room 9 - master ocean view suite - spectacular!
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  • Stayed: May 2014, travelled solo
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Thank donna8824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest Donna,

Thank you for sharing your kind comments with us and with a wider audience as TripAdvisor is. We are pleased to learn that you enjoyed your stay in Belmond Maroma Resort & Spa and got a true authentic experience, full of delightful gastronomic flavors at our privileged location in the Riviera Maya. Be sure that I’ll be sharing your comments with our happy team.

We look forward to welcome you again in the not too distant future in our little Paradise.

Federico Echaiz
Managing Director

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Reviewed 14 May 2014

From the winding approach bordered by dense tropical growth, a guest arrives at a handsomely designed resort with stucco architecture and thatched roofs in Mexican style nestled along an azure and aqua sea with inviting warm temperatures and an uncrowded beach furnished with comfortable lounges. Attentive staff are quick to offer help and service at every turn. The food is outstanding not only in its variety but also in taste, a real asset since the beach, the pools, the spa lull the guests into total relaxation. Truly, a paradise for anyone who likes a beautiful, soothing escape with excellent food. The wedding we attended was magical, to boot. My favorite view of the Gulf was from our private balcony surrounded by tropical trees. For beach lovers, a stellar resort.

Room Tip: Our second-floor corner room had a superb balcony, but the closet was in the bathroom. We moved fro...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Alison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest Alison,

I sincerely thank you, on behalf of our hotel and staff, for the lovely comments you've shared.
We are delighted to know that your stay at Belmond Maroma Resort & Spa was perfect and met your expectations.

This will always be your paradise home away from home, in the meantime you come back, sunny greetings from magical Maroma.

Federico Echaiz
Managing Director

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Reviewed 13 May 2014

We absolutely loved our stay at Hotel Maroma. The highlight is definitely the location, beach and the service - all of the staff genuinely seem to love their jobs and were delightful (there are too many to mention but Miguel at breakfast, Carlos at dinner, the Restaurant Captain and the guys on the beach and hospitality team were all exceptional). We were on our honeymoon so initially a little disappointed we weren't upgraded given the resort seemed quiet, our room (with an ocean view) was small, perfectly functional, cozy and lovely - we initially envied the balcony lounges of the room next door but needn't have worried - we spent all our time on the beach. The welcome and tour on arrival is genuinely helpful and special, the restaurants and food experiences each night are all exceptional and the guys that work in the beach bar and assist with beach chairs and drinks are are absolutely incredible! It's a long way from Australia but we will definitely be back! Recommend staying longer than a few days, splurge on an ocean view (you won't be disappointed), ignore Playa del Carmen and just enjoy the resort, particularly the snorkelling and diving (even for those uncertified) is a must. Make this your last stop as it's hard to beat!

  • Stayed: May 2014, travelled as a couple
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3  Thank SYD_Aus2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Guest,

It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. As I always say, there is only one way to have a happy guest and that is having a happy team!

Therefore, the entire team is looking forward to welcome you back in our little paradise for more amazing experiences, if not this year for your first anniversary.

Best regards,
Federico Echaiz
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range: £399 - £951 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Set among verdant jungle beside a white, sandy beach, Belmond Maroma Resort & Spa is one of Mexico’s top luxury hotels. Here you can start the day with yoga and end with a session in a traditional temazcal sauna. Spend lazy days in ocean and poolside restaurants or stroll through flower-filled gardens where parrots and butterflies perch. Explore some of Mexico’s great heritage sites, dive in mysterious underwater caves or shop till you drop in Cancun. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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