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“Spectacular!!”

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Belmond Maroma Resort & Spa
Ranked #1 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spectacular!!”
Reviewed 20 August 2014

My wife and I went back to Belmond Maroma (formerly Orient Express) after not being there for about 10 years. It was our Anniversary and my wife loved this place when I discovered it on the Travel Channel as one of the World's top beaches a decade ago. Well,... it's even better! After the last big hurricane they have done a lot of renovations and we stayed in room 38 (very beautiful, end beach front suite). The staff are attentive but not hanging all over you; the perfect blend of great service but no syrupy, falsetto-pseudo-attention. We walked the beach, which now has many more adjacent resorts, some finished some not, than 10 years ago, but the bay is still breath-taking. We had dinner on the very top of the hotel, one night, outside on a full moon evening. It was outstanding! Great views, wonderfully unique menu, great wine and superb service. We won't wait 10 years to go back!!

Room Tip: Rooms 38, 40, and 9 are our favorites! Spend the extra and get a beach front room - you won't r...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Guest:

Thank you for choosing us for such a memorable event and for taking the time to share your comments concerning your recent stay in Belmond Maroma Resort & Spa. Nothing is more satisfying to learn that we have met our valued guests' expectations.

The feedback provided by our guests is an excellent tool that drives us towards perfection and perfection is what we aim for with our daily efforts to provide top quality personalized service and attention while preserving this tiny piece of haven for you to enjoy.

I am glad to know that that you will be coming back soon to your paradise home away from home.

Very best regards,
Federico Echaiz
Managing Director
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1,173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
San Pedro
Level 6 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 August 2014

As usually the Belmond Amazing treatment!!!! Details every where, great food, amazing location, great view from master bedrooms and villas. Happy and friendly staff. Treats all day at the beach. The treatments at the spa just amazing. My kind of place!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blackestee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Guest,

It is a true pleasure to read that you have enjoyed your stay in Belmond Maroma Resort & Spa and that our team has created memorable experiences that you have taken back home.

This will always be your paradise home away from home, in the meantime you come back, sunny greetings from magical Maroma.

Kind regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 August 2014

Just got back from staying at this beautiful hotel. One word describes this place "AMAZING". From the room, the service, the food......everything is top notch. The hotel is tucked away in the jungle, very private and quiet. If you are looking for a place to relax with a beautiful beach......this is the place! I will definitely come back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank LolafromTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Guest:

On behalf of our hotel and staff, thank you for taking the time to share your comments concerning your recent stay in Belmond Maroma Resort & Spa with the TripAdvisor community.

I am pleased to learn that we have surpassed your expectations with our seamless service and that you enjoyed your stay while being embraced by the magic of this privileged little piece of paradise and being pampered by our friendly staff.

Maroma Family looks forward to have the pleasure of welcoming you back for your next vacation.

Sincerely,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2014

Been at Maroma 2 times before we decided to get married here, Ill keep this short but sweet. It was an amazing wedding! Love the private boutique feeling Maroma has. Total luxury food was amazing, staff super attentive, stunning beach

Room Tip: Go for beach front for the perfect experience
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank AmyWein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Amy,

It was a lovely weeding, thank you for choosing Belmond Maroma Resort & Spa for such a memorable and special moment in your life.

I truly appreciate the time you took to share your comments concerning your must recent stay with us. Our Maroma family works so hard every day looking for ways to improve our day to day efforts of providing quality personalized service and pampering attentions.

We look forward to having the pleasure of welcoming you back soon to this our paradise home away from home.

Most sincerely,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Magical. Our experience at Belmond Maroma Resort & Spa was perfect from start to finish. The staff is genuinely kind and attentive, food was inventive and amazing, grounds are fabulous and the beach is unbelievable. We will definitely return, hopefully frequently.

Room Tip: we loved being close to the main building, outdoor dining area
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  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Jessica,

I always welcome and appreciate receiving feedback from our valued guests. Thank you for taking the time to share your recent experience at our little paradise, Belmond Maroma Resort & Spa- It is with your encouraging comments that we are able to continue with our efforts of preserving this tiny piece of haven for your enjoyment.

We'll be waiting for your return to this your paradise home away from home.

Warm regards,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2014

I've been all over Mexico and had a hard time finding both charm and old world authenticity balanced with impeccable service and comfort. Maroma does it all. The service could not have been more personal, attentive and friendly. And the beach is one of the best in the world. Did i mention the food? luckily there's a gym as well :)

Room Tip: don't get a room near the bar area........ unless you plan to be one of the people who close it...
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  • Stayed May 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Rachel,

Thank you for taking the time to share your comments and your pictures with our TripAdvisor community. There is nothing more satisfying than to learn our valued guests have enjoyed their vacation and that they have had a wonderful time in Belmond Maroma Resort & Spa.

I will be very happy to share your kind words with the rest of our Maroma family.

Look forward to having the pleasure of welcoming you back soon.

Until then, sunny greetings from this little piece of paradise,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

We stayed at this hotel in June for a weeks holiday. The hotel is right on a beautiful stretch of beach, blue seas, white sands. However, what really sets this hotel apart is the service. All the staff are friendly, helpful and put service at the centre of what they do, without it being overly formal. We paid for a beach front room and were very glad we did, lovely room with a balcony overlooking the sea. All the food we had was great and the breakfasts which were included were superb including freshly made tacos for breakfast. Played tennis, great courts and the beach bar was really good. The only down side is it is a long way to get into anywhere else to eat, but for a week not doing much but rest and relaxation it is perfect. Will be back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review, 5 September 2014
Dear Guest,

Thank you for sharing your comments concerning your recent stay in our little paradise. I appreciate feedback from our guests as this provides me with important information that is vital to our ongoing efforts of making Belmond Maroma Resort & Spa a unique and special haven for our guests enjoyment.

It's a pleasure to know that we have met your expectations and that you're planning to come back to your home away from home in the near future.

Sincerely,
Federico Echaiz
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Maroma Resort & Spa

Property: Belmond Maroma Resort & Spa
Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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